What is the return shipping policy for Asus products?
Shipping: Unless the term “PUR” is stated on the Coverage Details section above, you are responsible to pay for one-way shipping to a designated ASUS Repair facility. ASUS will cover the costs of returning the unit to your originating address within the United States.
What happens if the Asus product is beyond repairable?
If the product is beyond repairable, ASUS will provide an equivalent product or an upgraded product. In case there is no availability of the product then ASUS will issue Credit Note as per the credit rule which depends upon year of use or current market price whichever is applicable.
How long does it take for Asus to process my purchase?
It may take ASUS up to 24 hours to process your payment, after which we will create and send your shipping label to the email address provided to us. What if my product is out of warranty? If you believe your product has not yet reached the warranty end date, please upload your proof of purchase by creating your Online RMA (step 1).
What is the return policy for APC?
A 14 day return policy will be granted to APC purchased as a standalone product provided that the scratch off security seal has not been tempered with.
Can I return my ASUS laptop?
7 Working Days from the date of E-store Invoice or Delivery date. Original packing and accessories must be returned along with the defective products. Original E-store invoice share to Service partner at the time of service. Products found to have no faults, will be returned to the customer without service charges.
How long is the ASUS warranty?
12 months warranty from the Date of Purchase. This warranty is given independently of any statutory warranty that may apply in the country of purchase and does not affect or limit such statutory warranty in any manner whatsoever.
Does opening ASUS laptop void warranty?
Yes, in case of most laptops, it would void the warranty. If you open the back panel of the laptop by yourself or by any retail shop, it would void the warranty.
Does ASUS require receipt for warranty?
If You do not provide the receipt/invoice from the seller, your warranty period will be deemed to start from the manufacture date of the Product, based upon the serial number, rather than the date of purchase.
How does ASUS RMA work?
Once your product is delivered to the repair center and is examined by a technician, we will contact you directly with a repair quotation via email to provide the final cost of repairs. After payment of your final repair quotation has been confirmed, the technician will proceed with repairs to your product.
How do I claim my Asus warranty?
Go to the Warranty Status Inquiry page of the ASUS official website. Enter your serial number① and check the box to ASUS Privacy Policy②, then click [Submit]③.
What voids an ASUS warranty?
(a) The Product has been tampered with, repaired and/or modified by non-authorized personnel; (c) The warranty seals have been broken or altered; Exclusions from this limited Warranty Service: (a) Damage caused to this Product(s) by you or any non-authorized third party.
Will I lose my warranty if I open my laptop?
If you open it and are able to close it up without causing any obvious damage, internally or externally, it won't affect your warranty. If you do cause obvious damage, internally or externally, it will void the warranty.
Is broken screen covered by ASUS warranty?
The phone is working properly, only the screen is cracked and it's still under warranty. Warranty does not cover physical damage. Unless you have some insurance cover, you will have to get it replaced by paying the entire amount. If you have Asus authorised service centre near you, you may visit it.
Does ASUS have good warranty?
Most Asus laptops come with a one-year standard warranty. However, some laptops might have longer warranties depending on the line. Included in the coverage is accidental damage and free two-way shipping. And if you ever need to update the storage or RAM, you can do so without fear of voiding the warranty.
How do I check my Asus warranty?
How to inquire Warranty StatusGo to the Warranty Status Inquiry page of the ASUS official website.Enter your serial number① and check the box to ASUS Privacy Policy②, then click [Submit]③. ... The search result will display your warranty expiration date of the product.
Is invoice enough to claim warranty?
A consumer can claim benefits under the warranty clause even if he does not have an invoice of the purchase,” Consumer Affairs Minister Ram Vilas Paswan said here.
Is my Asus under warranty?
Go to the Warranty Status Inquiry page of the ASUS official website. Enter your serial number① and check the box to ASUS Privacy Policy②, then click [Submit]③. Here you can learn more about How to find the product serial number. The search result will display your warranty expiration date of the product.
How long does ASUS warranty repair take?
About 5 business days for actual repairs and shipping, factor in 1-2 weeks depending on your location. Had to RMAs with that amount of time. Of course it also depends on your product and parts availability.
Does ASUS have a good warranty?
Most Asus laptops come with a one-year standard warranty. However, some laptops might have longer warranties depending on the line. Included in the coverage is accidental damage and free two-way shipping. And if you ever need to update the storage or RAM, you can do so without fear of voiding the warranty.
How do I know if my Asus laptop has warranty?
For how to identify the warranty period of different ASUS products, please refer to the instruction on product serial number page. If you have purchased the warranty extension (not original ASUS warranty) from the authorized dealer, you need to contact with the dealer for warranty check during the warranty extension.
Background
Asus is a multinational electronics, computer and phone hardware company that is based in Taiwan; established in the year 1989 with its headquarters in Beitou District of Taiwan. They are specialists in products such as desktops, laptops, mobile phones, projectors, motherboards, servers, tablet personal computers etc.
What is the Asus Return Policy?
To reiterate again, the Asus Company is one of the best gurus in the technology world with them being one of the best brands involved in the production of gaming laptops and motherboards. Every company has its own unique policy and its terms and conditions which they operate with, same with Asus.
Asus Return Policy Methods
This method involves the direct physical walking into any outlet of the Asus to return any product within 30 days of purchase. However, there are things to take into consideration while going in for a return and they are namely:
Asus Response In This Corona Virus Pandemic
Due to the outbreak of the corona virus and the need to obey social distancing and reduce the wide spread of the disease, the company has decided to close all in-stores for the time being and tirelessly making sure that suppliers deliver ones product with care and extra proper sanitation.
Asus Exchange Policy
Asus also operates an exchange policy whereby you can exchange your product for another. This also needs to take place within 30 days of the purchase date and carry the bill. Make sure that the product is intact and haven’t been tampered with; keeping all the necessary documents and papers safe.
Frequently Asked Questions (FAQs) – ASUS POLICY
Asus is a computer, phone hardware and electronic company involved in the production of desktops, monitors, projectors, motherboards, servers, laptops and tablet personal computers.
SUMMARY
This article will help guide you in your desire to engage in any Asus return policy. Richly explained all about Asus, its return policy, exchange policy, warranty- terms and conditions and with most frequently asked questions concerning the Asus return policy.
What is ADP on Asus?
ASUS Accidental Damage Protection (ADP) covers electrical surges, drops, and liquid spills. This coverage applies only if ADP is listed under Coverage Details section above. Scenarios not covered by the ADP terms include (but are not limited to): scratches and dents, incorrect or inadequate customer installation, lost or stolen products, intentional damage, recovery or transfer of stored data to the product, requests for miscellaneous cables or accessories, and damages caused by acts of God or nature. Filing a claim depends on prior validation and approval by ASUS. Only one (1) ADP claim may be filed per year commencing on the purchase date of your product with Warranty Extension Program package.
Can you return an APC to Asus?
If the unit is returned to ASUS Store the Warranty Extension Package shall be return as well. APC cannot be returned separately.
Does the warranty extend on Asus?
The Warranty Extension Program and services offered only applies to the ASUS products’ original hardware, excluding software, battery, any external devices, accessories, and any parts not factory installed by ASUS. The Warranty Extension Service does not provide global support. APC replaces the original unit’s warranty terms.
Does Asus have a warranty?
ASUS Premium Care (warranty extension program) can only be purchased and activated in the country where you originally purchased your brand-new ASUS product from. ASUS reserves the right to decide if your unit qualifies for APC purchases. You are required to keep both (i.) the proof of purchase of the product and (ii.) the proof of purchase of the Warranty Extension Program for reference if future service requests are required. The Warranty Extension Program and services offered only applies to the ASUS products’ original hardware, excluding software, battery, any external devices, accessories, and any parts not factory installed by ASUS. The Warranty Extension Service does not provide global support. APC replaces the original unit’s warranty terms. Service is provided following your local standard service policy for the United States and Canada. Only one (1) Warranty Extension Package can be applied for one (1) product.
ASUS Return Policy Explained
If you wish to return ASUS products for any reason, you have 30 days from the order date to ship them back. The following exceptions apply:
How To Initiate a Return to ASUS
ASUS doesn’t offer in-store returns, so you have to mail your item to the ASUS warehouse. To do so, you’ll need to request an RMA (Return Merchandise Authorization) number by:
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Is ASUS Taking Too Long To Issue You a Refund? Let DoNotPay Demand It in Your Stead
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