How long do I have to return a new phone to AT&T?
If the phone or device you purchased does not meet your expectations, return it by mail within 14 days from the date the equipment was shipped. Refunds are applied using the original payment method. Any rebate associated with returned equipment is voided.
Can I return a phone I just bought from AT&T?
If you bought your device online at att.com or by phone from AT&T, you can return the device back to any AT&T retail store during the return and exchange period, or contact us to request a return shipping label.
Can you return a phone to ATT after 30 days?
manufacturer's original packaging. Include the original proof of purchase (receipt or invoice). Note: If you return equipment to AT&T more than 30 days after the shipment date, we can't provide a refund or return your equipment to you.
Can you return an Iphone after opening it AT&T?
Exchange or return a new device You can return or exchange a device during the 14-day return period. To start the process, contact us through online chat or 800.331. 0500. For 15 days or more, a refund is subject to the manufacturer's warranty period.
How can I avoid AT&T restocking fee?
If you placed your order online and picked up in store, you must return to a company-owned retail store in order to have the restocking fee waived. Waiver of fee subject to change. To return phones purchased on att.com, you can visit a nearby AT&T store or ship back to AT&T with the prepaid return shipping label.
How do I get my iPhone back after 14 days?
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we'll exchange it or offer a refund based upon the original payment method.
Can I return my new iPhone?
For iPhone returns, you may return your undamaged iPhone with its included accessories within 14 days of purchase for a full refund.
What is AT&T cancellation fee?
Learn more about early termination feesNew or AT&T Certified Like-New deviceEarly termination feeBasic phone, tablet, mobile hotspot, AT&T Wireless Internet, or another connected device$150, minus $4 for each full month of completed service commitment1 more row•Apr 13, 2022
Why did AT&T send me a new phone?
AT&T is sending out replacement phones to people still using 3G-only models. AT&T shut down its 2G network in January 2017 and it is preparing to do the same with its 3G network in February 2022. However, some of its subscribers still have 3G-only phones, so the company is offering free replacements.
How do I get a refund from AT&T?
Refunds and your account status Active accounts: If you have a credit balance on your AT&T account because of an overpayment, we'll apply the credit to your next bill unless you contact us and request a refund. Call 800.288. 2020 or visit us at an AT&T store.
Can I return my new iPhone?
For iPhone returns, you may return your undamaged iPhone with its included accessories within 14 days of purchase for a full refund.
Before you send the device back
Be sure you send it back within 10 days to avoid being charged the balance on the device’s installment plan.
Ready to return the device
Use the shipping materials we sent you, which may be the box your new device came in, if applicable. Be sure to only ship one device per box.
Pack and return defective device
Your replacement package includes return shipping materials so you can send us your defective device. If you can't locate the prepaid return shipping label, contact us.
Find out what happens after you return your defective device
We’ll check your device for warranty eligibility. If the device has liquid or physical damage, we’ll bill you the full replacement value for the device.
