Whether you buy an item online or from a Backcountry outlet, the simple Backcountry return policy applies. If you're dissatisfied with the product, you can return that item either by mail or at your local Backcountry store. Such items must be returned unused, undamaged, and clean.
Full Answer
What is backcountry’s return policy in 2022?
Items purchased from Backcountry in 2022 can be returned within 30 days for a refund if the item has been used. Unused merchandise can be returned at any point, and they do recommend keeping the intact packaging and manufacturer tags. Here’s a quick rundown on the full Backcountry return policy.
What is the return policy for backcountry racks?
All missing items/parts or damage claims must be made within 14 days of receipt. Backcountry Racks WILL NOT accept any returns without prior authorization. Please contact us (Info@BackcountryRacks.com) with the problem and we will issue a Return Authorization (RA) number for you to include with your return.
How do I make a return to backcountry?
There are several ways to make returns to Backcountry. Through a prepaid label, through a non-prepaid label, and through DoNotPay. Backcountry provides a prepaid $6.99 return shipping label upon request for non-freight items. Create an RMA or have one created for you.
What is the return policy for gear?
Unused gear can be returned at any time for a full refund to your original method of payment. If the original method of payment is unavailable, we will issue your refund in the form of store credit. Used gear must be returned within 30 days of delivery and may only be refunded in the form of store credit.
Can you return sale items to backcountry?
Unused gear can be returned at any time for a full refund to your original method of payment. If the original method of payment is unavailable, we will issue your refund in the form of store credit. Used gear must be returned within 30 days of delivery and may only be refunded in the form of store credit.
How long is backcountry return policy?
Backcountry.com Return Policy—General Overview You can return new, unused gear at any time for a full refund to your original payment method. If you used the merchandise, you must return it within 30 days of delivery for a store credit refund.
Does backcountry pay for return shipping?
Returns Shipping Print your label, tape it to the outside of your return package, and drop it off at a UPS store at your convenience. The $6.99 price for the label will be deducted from the refund or credits issued for the return of your new or used items.
How do I return an item to backcountry?
Select a Return Option Contact a Gearhead at 1-800-409-4502 for assistance.
Where is the company backcountry located?
Park City, UtahBackcountry.com is located in Park City, Utah, United States .
Is backcountry com reputable?
Backcountry has a consumer rating of 2.15 stars from 249 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Backcountry most frequently mention customer service, credit card and return policy problems. Backcountry ranks 45th among Camping sites.
Who does backcountry use for shipping?
We use UPS to ship internationally, and USPS as a shipping option to Canada only.
Can you cancel orders from backcountry com?
ORDER CANCELLATIONS, REFUSALS, AND ADDRESS CHANGES Requests must be made by phone or email. If the item has not been shipped the order will be canceled and the customer refunded.
Can you return Patagonia without tags?
You are welcome to return anything that was purchased from Patagonia—both new and sale items. Although there is no set time limit, we ask that returns for fit or color be made in a timely manner and that items be kept in new condition with tags attached.
Does Sorel have free returns?
We will gladly accept returns on all purchases made on our website which are in original condition; unworn with tags attached and for footwear with the original box in new condition. Returning an item is free of charge.
Does Evo have free returns?
Ship your return: Most returns are just $7(plus tax). Excludes oversized items. Most Shoes (casual, skate, running) and Flipflops are FREE! To return freight or other oversized items like Bikes, please Contact Customer Care.
Who does backcountry use for shipping?
We use UPS to ship internationally, and USPS as a shipping option to Canada only.
Can you return Patagonia without tags?
You are welcome to return anything that was purchased from Patagonia—both new and sale items. Although there is no set time limit, we ask that returns for fit or color be made in a timely manner and that items be kept in new condition with tags attached.
Can you cancel a backcountry order?
ORDER CANCELLATIONS, REFUSALS, AND ADDRESS CHANGES Requests must be made by phone or email. If the item has not been shipped the order will be canceled and the customer refunded.
How fast is backcountry shipping?
Free Standard Shipping on Orders Over $50 Orders placed before 3pm MST will generally ship the same day; orders placed over the weekend or on recognized holidays will generally ship the next business day. Eligible orders will arrive 4-6 business days from the date of shipment.
Please note, returns are taking longer than normal to process since most of our office staff is working from home due to COVID-19 precautions. Please contact customer service if you have questions about your return
As long as you return the item unused, clean, and smelling new, we will accept returns within 60 days of purchase and we will gladly exchange, credit or refund the cost of the item. Products must be returned with all original tags and/or packaging for a full refund.
Climbing Equipment Return Policy
For liability reasons and your personal safety, we cannot accept returns on any climbing hardware, ropes or slings at any time (excluding warranty situations or shipping errors). Please be absolutely sure of the items you are purchasing before submitting your order.
How long does it take to get a refund from Backcountry?
Once the parcel arrives at Backcountry’s distribution center, you will receive a confirmation email. It shouldn’t take more than five business days for the company to process your return and issue a refund.
How long do you have to return unused gear?
You can return new, unused gear at any time for a full refund to your original payment method. If you used the merchandise, you must return it within 30 days of delivery for a store credit refund. Solve My Problem. Get Started. To qualify for a full refund, you must return the gear in pristine condition.
How to return a product without a label?
Returns Without a Prepaid Label. To return a product without a label, you should create an RMA from your order history or have a Gearhead generate one for you. In case your order has a paper invoice, write down the RMA number found on your dashboard and include it in your return.
Can you return a bike frame to Backcountry?
For used but undamaged products, bikes, or bike frames, you can get a store credit added to your Backcountry account. The company doesn’t accept returns if you damaged the items because of negligence or abuse.
