How do I return a JanSport product under warranty?
For warranty evaluation by JanSport, please fill out our US Warranty Return Form and ship your product directly to JanSport Warranty Services: All shipping to Warranty must be pre-paid and insured. JanSport will not be liable for lost in-bound packages. Products repaired or replaced under warranty will be shipped back to you free of charge.
What are the terms of promotion for JanSport products?
Promotion Terms. JanSport stands behind the quality of our products and we hope you’re happy with your gear. If you’re unsatisfied for any reason, simply return your merchandise within 60 days of purchase, provided it has not been damaged, altered or used.
What happens if my JanSport pack breaks down?
That’s what JanSport stands for. So if your pack ever breaks down, simply return it to our warranty center. We’ll fix it and if we can’t we’ll replace it. We stand by our packs for a lifetime and since we’ve been making packs since 1967, that’s a guarantee you can stand by.
How do I track my JanSport order?
Using the tracking number (s) provided, you can either click on the tracking numbers itself or enter the tracking number (s) into the chosen carrier’s website (FedEx or USPS) to follow the path of your order from our warehouse to your destination. Do you have flat rate shipping? No, JanSport.com does not currently offer flat rate shipping.
Can you return a JanSport backpack?
JanSport stands behind the quality of our products and we hope you're happy with your gear. If you're unsatisfied for any reason, simply return your merchandise within 60 days of purchase, provided it has not been damaged, altered or used.
Does JanSport still have a lifetime warranty?
JanSport engineers quality, durability, and reliable products. So, if your pack ever breaks down, simply return it to our warranty center. We'll fix it or if we can't, we'll replace it or refund it. We stand by our packs for a lifetime and since we've been making packs since 1967, that's a guarantee you can stand by.
What is covered under JanSport warranty?
Only equipment, including back packs, pouches, and other bags, is covered. JanSport does not offer warranties for pins, patches, or related accessories. As an exception to the lifetime warranty, the warranty for JanSport-branded cooler bags is limited to five (5) years, rather than the lifetime of the product.
Are JanSport backpacks good quality?
If that is still within your budget, great! If that's over your budget, then I suggest you stick to the JanSport packs. They are very good backpacks as well, and you will get a lot of use out of them. Otherwise, keep reading to find out everything about these cool Herschel bags!
How do I claim my warranty on my JanSport?
To claim your JanSport Lifetime Warranty over the phone, you can call them at 1-800-426-9227. Once you reach customer support, explain your request and ask for more information about claiming a warranty. Customer care reps are available Monday–Friday, 8 am-4:30 pm.
Does JanSport fix broken zippers?
Whether the bag's zipper got busted, the seams bust open, or the even if one of the strap clasps break, they will fix it and send it back to you at no extra charge.
What backpack is guaranteed for life?
Herschel Supply offers an unusually limited lifetime warranty in that it's good for your lifetime, not the lifetime of the backpack. They'll repair or replace a defective Herschel backpack.
What happened to JanSport?
April 5, 2017: VF Corp. sells its Licensed Sports Group business to Fanatics, Inc. and announces plans to close JanSport's collegiate apparel business and apparel screen-printing and embroidery operations in Greenville, affecting 380 employees.
How will you know if your JanSport bag is original?
11:0513:15JANSPORT LEGIT CHECK - YouTubeYouTubeStart of suggested clipEnd of suggested clipOn the back of the bag you will see that the jansport logo is etched on the strap clipper for bothMoreOn the back of the bag you will see that the jansport logo is etched on the strap clipper for both left and right strap. That's on the left and this on the right seat.
How long should a backpack last?
However, in general, a backpack can be used for a few years at most, after which things start to fall apart." "It depends on many factors, first is the quality of the packaging and the amount of use. I have a large MacPac (90 liter capacity) that is almost 50 years old.
How do you wash a JanSport backpack without ruining it?
To maintain the shape and finish of your bag, we recommend cleaning by hand. For our Cordura and 600D Polyester Fabrics (like the Right Pack, Big Student and SuperBreak), use cool water with a soft damp cloth to wipe down the interior and exterior of your pack, Never use bleach or harsh detergents on your bag.
How long should a school backpack last?
A good “school” backpack should survive the wear and tear of at least four years of education, as well as weekend getaways and trips back home (so your parents can do your laundry).
What happened to JanSport?
April 5, 2017: VF Corp. sells its Licensed Sports Group business to Fanatics, Inc. and announces plans to close JanSport's collegiate apparel business and apparel screen-printing and embroidery operations in Greenville, affecting 380 employees.
What is the meaning of lifetime warranty?
A lifetime warranty can mean the life of the product; once a manufacturer stops making replacement parts, the warranty ends. It can also mean as long as a company is in business, or as long as you are the first owner.
How do I remove the JanSport logo?
0:001:03Remove patch from clothing with seam ripper - Easy way to take ...YouTubeStart of suggested clipEnd of suggested clipSo all you want to do is lift this up and find the thread holding the patch on to the piece ofMoreSo all you want to do is lift this up and find the thread holding the patch on to the piece of clothing. And just put your seam ripper in and pull it until that thread comes loose.
How will you know if your JanSport bag is original?
11:0513:15JANSPORT LEGIT CHECK - YouTubeYouTubeStart of suggested clipEnd of suggested clipOn the back of the bag you will see that the jansport logo is etched on the strap clipper for bothMoreOn the back of the bag you will see that the jansport logo is etched on the strap clipper for both left and right strap. That's on the left and this on the right seat.
Can you return a product that is not covered by warranty?
Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping label. Customer Service will contact you directly, prior to repairing your item, to discuss your options. Please note products repaired or replaced under warranty will be shipped back to you free of charge.
Does the warranty cover normal wear and tear?
This warranty does not cover normal wear and tear or the natural breakdown of colors and materials over extended time and use. “Normal wear and tear” generally mean the wear and tear caused by the expected use of the bag over an extended period of time. There are a few factors that determine the end of “product life”, including the following:
Does JanSport ship with warranty?
All shipping to Warranty must be pre-paid and insured. JanSport will not be liable for lost in-bound packages. Products repaired or replaced under warranty will be shipped back to you free of charge. Please note that warranty turnaround time is currently approximately 3 weeks, but may vary by location. Our policy requires that products accepted for repair be clean. Charges will be assessed if cleaning is necessary or product may be returned to you if it cannot be adequately cleaned.
Does a lifetime warranty mean you have to replace a product?
The products eligible for the lifetime warranty are covered to the original owner, for the lifetime of the product. Unfortunately, this does not mean your lifetime. Inevitably, well used (and well loved!) products will eventually wear out—fabrics will deteriorate, and colors will fade. Please use your judgment when assessing whether your product is likely to be covered under the warranty policy—it may simply be time to replace it.
Is JanSport responsible for damages?
JanSport is not responsible for direct, incidental or consequential damages for any reason including damage resulting from a breach of a warranty or condition such as scratches in a device surface, lost data or lost or destroyed personal property. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
JANSPORT RETURN POLICY
JanSport stands behind the quality of our products and we hope you’re happy with your gear.
When Will I Get Credit for My Return?
We'll do everything we can to take care of your return quickly. Received returns are generally processed within three business days of receipt. Please allow one billing cycle for credit card refunds to appear on your statement.
Guaranteed for Life
Quality. Durability. Reliability. That’s what JanSport stands for. So if your pack ever breaks down, simply return it to our warranty center. We’ll fix it and if we can’t we’ll replace it. We stand by our packs for a lifetime and since we’ve been making packs since 1967, that’s a guarantee you can stand by.
Shop JanSport
Once the product has been received and assessed to meet the criteria of our returns policy we will process the exchange or refund.
Returns Policy
Apart from Faulty products, products purchased on jansport.com.au can be returned within 14 days of delivery if they are in their original packaging, unworn, unwashed and tags still attached. You will be responsible for return shipping costs unless we shipped a product that was incorrect or faulty when shipped by us.
How to update my Jansport account?
Sign in to jansport.com, and click the ‘My Account’ tab located at the top of the screen. Once you’re in the My Account section, you will be able to update your payment information.
What does JanSport believe?
JanSport wholly believes that to live globally, one must act locally.
What happens when an order ships?
When your order ships, you’ll receive an email confirmation with the tracking number (s) and estimated delivery date (s).
Can you repair a JanSport bag?
If your JanSport bag is in need of repair, our first option will be to repair the item, free of charge. If the product is not repairable, or if the cost of repairing the item exceeds the cost of a new one, we will replace it. Many of our customers become very attached to their JanSport® pack and do not want us to exercise the option to replace. If your JanSport pack has special memories attached to it that make it irreplaceable to you, please let us know.
Where to put down jacket in backpack?
First, fill the bottom of your pack with your lightest gear. This is great place for your sleeping bag, down jacket and/or tent. You can also fill this area with clothes you know you will not need during the day.
Does JanSport ship to APO?
No. JanSport.com currently does not ship orders to APO/FPO addresses.
Does JanSport ship internationally?
No. JanSport.com currently does not ship orders to international countries.
How long do you have to return a product?
You have 30 days from the day your item is shipped to initiate a return.
Why are all payments subject to validation and authorization?
All payments are subject to validation and authorization by both the card issuer/credit company and us to maintain security and prevent fraud. Payment security has a very high priority. Therefore all information is sent through encrypted servers.
Does Jansport offer refunds?
The jansport.ca website offers refunds rather than exchanges. That way you can re-order any style/color/size that you want, and at any time you want. We offer free shipping on replacement orders, please contact customer support for details.