Can you refund on Banggood?
Provided you contact us in time we can usually cancel an order before it ships. Simply: Contact us when you know you want to cancel. We will fully refund you if we process the request before it ships.
Does Banggood have free returns?
Warranty offered by Banggood Banggood offers the following types of warranties / guarantees: - 7 day dead on arrival warranty return: if your purchase breaks down 7 days after receipt, you can return it for free. Shipping costs will be refunded with the product refund.
How long do Banggood refunds take?
Make the refund process as quick & as uncomplicated as possible. Drag this process out and you are guaranteed to loose customers and gain a bad reputation. I do not recommend buying on banggood. If we are unlucky, we can wait 3 months for the return of money.
Can you cancel order Banggood?
You can cancel the order by going to your order page and selecting “Cancel order” or wait for the stock to arrive. If you want to exchange for another item, please contact us.
How do I return an item on Banggood?
Locate and click on the option 'all orders', below your profile photo. Now, locate the desired order and click on the 'refund option'. Finally, just define where you want to receive the refund: BGpay or the payment method used. 2 – If your order has a quality problem or does not comply with the product description.
Is Banggood a trusted site?
5 stars for great service and products very satisfied, will be buying from here constantly, very quick delivery and very good products and their website is very easy to use.
Who is the owner of Banggood?
Aaron Chen, CEO of Banggood noted: "As one of the most popular online shops, Banggood sets customers' experience as our top priority.
What country is Banggood?
Guangzhou, ChinaAbout Banggood Founded in 2006 and headquartered in Guangzhou, China, Banggood is a leading e-commerce company in China.
Where are Banggood based?
Although our base is in Guangzhou, China, we operate a network of warehouses in Asia, Europe, Australia, and North America.
Is Banggood in Australia?
Discussion Banggood now has a warehouse in Australia - RC Groups. It seems Banggood has recently opened a warehouse in Australia.
Does Banggood have a UK warehouse?
Our European warehouses offer speedy delivery of products to both EU customers and the UK.
Is Banggood in Australia?
Discussion Banggood now has a warehouse in Australia - RC Groups. It seems Banggood has recently opened a warehouse in Australia.
Who does Banggood ship with?
Most of the time, the orders made on BangGood are sent through China Post delivery service, Netherlands Post, DHL, or again EMS China Post.
Did your item arrive broken or faulty?
Record a video/take photos that show clearly the condition of what you received.
Cancel your order or change your order information
You can cancel your order by yourself in My Account if the order status is processing, ready to process or back order.
My order tracking shows no updates
Tracking information will usually update within 3 working days after it has shipped from our Chinese warehouse. After the initial tracking information, it can take some time for the next status to update. The latest tracking information is available by navigating to My account -My orders.
Abnormal order status
There are security concerns relating to your credit card, so we have rejected your payment. The payment will return to your account within 1 week. For more details, please contact riskcontrol@banggood.com.
7 Days DOA Product Guarantee
If one or more of the items you received are damaged, different, or not working, you will be protected by this Guarantee. Please contact banggood for Return Material Authorization within 7 days of the order being received.
30 Days No Reason Return
If you are not satisfied with your purchase and the product is still in brand new condition, we can arrange a partial refund, which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees.
180 Days up to the Quality of the Exchange or Refund
If there are quality problems in some categories of products, you can get a refund or exchange up to 180 days. You can contact them to learn if the product is in this category.
Missing item (s), wrong item (s) or incorrect package sent
During delivery, please make sure the package is in good condition (no sign of being opened) and confirm the contents before signing the package.
Returns processing limitation
If you have any after-sales issues, please contact banggood directly for a solution according to your case. We will confirm whether you need to return the item and to which address you may return it to.
Banggood Apparel Return Process
Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:
Does BangGood offer free shipping?
Based on our records, BangGood does not currently offer free shipping policies. Check the full discussion to learn more.
Does BangGood offer free returns & exchanges?
Yes. As of March 9, 2021, BangGood does offer free return policies. View the discussion thread for more details.
Does BangGood offer international shipping?
Yes. As of March 9, 2021, BangGood does offer international shipping policies. View the discussion thread for more details.
Does BangGood offer curbside pickup?
No. Based on our last check on March 9, 2021, BangGood was not offering in-store pickup. Check the full discussion for updated information.
