Full Answer
What is the return policy for shoes?
All returned items must be received back to us in original condition - unworn, unwashed, with all tags still attached and shoes in original cardboard box We aim to process all returns within 2-3 business days of receiving the return, however we ask to allow up to 5 business days in the case of higher volumes
What do I need to know before returning my order?
Please ensure your name and order number is clearly visible on the return parcel label before returning it. Please ensure your name and order number is clearly visible on the return parcel label before sending it back to us. It is important that we are able to identify who the return is coming from.
When will my return be processed for my exchange order?
Exchange orders will be processed automatically once your return shipment has been received by Australia Post. You will not need to wait for your return to reach our warehouse. All refunds are processed back to the original payment method used to place the order.
What is your returns policy for fabric?
In the case where you choose for the goods to be destroyed OR if we do not receive a response for resolution within 10 days, the goods will be donated to a fabric recycling facility. This Returns Policy was last modified on 15th October, 2021 .
Can u return on beginning boutique?
Refunds are offered on all orders received back to our hub within 14 days (10 business days) of your delivery date. Store Credits & Exchanges are offered on all orders received within 30 days of your delivery date.
What is a boutique return?
You may return your most new, unworn items within 14 days from the day you receive your package. Tags must be attached. ACCESSORIES, INTIMATES, AND SALE OR DISCOUNTED ITEMS ARE FINAL SALE. NO RETURNS OR EXCHANGES. Online orders will not be honored in store for exchange or in-store credit.
Where is beginning boutique based?
Brisbane, AustraliaBeginning Boutique is a fun and innovative place to work. Based in Brisbane, Australia, we are a super hard-working team that is growing exponentially.
How do I return a product online?
Most businesses with an online store have a return policy in place....Read the store's return policy. Before you purchase anything, carefully read through the store's policy about how to return something you ordered online. ... Keep the original packaging. ... Take photos of any damage or defects. ... Start the return process ASAP.
What should my return policy be?
It's important to let your customers know how long they have to return a product. Generally speaking, 15-30 days is standard, although some businesses opt for 90 days. Either way, you won't be doing yourself any favors by accepting returns beyond that time.
Does beginning Boutique have duties to Canada?
Taxes & Duties For international customers, the prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country and is the sole responsibility of the receiver.
Where does Beginning Boutique get their clothes from?
Beginning Boutique now buys a lot of their stock from merchants in West End, who source garments from overseas.
Who is the owner of beginning boutique?
Sarah TimmermanIf you're looking for a bright dose of business inspiration, look no further than Sarah Timmerman, the founder of women's fashion online destination, Beginning Boutique.
What country is Princess Polly from?
AustraliaThe Brand. The Princess Polly online store was born in true startup style - out of a beachside apartment on the Gold Coast, Australia in 2010.
Can I return online orders in-store?
Fortunately, many retailers allow you to buy online and return in-store, although there are some caveats. Before venturing out to a store, read their return policy to see if you can return online orders in person and what kinds of requirements you'll have to meet.
Does an online store have to accept returns?
Your eCommerce return policy isn't just a good business practice – it's the law. Under U.S. federal law, you must accept back any merchandise that is defective. In addition, customers have three days to change their minds about products that cost at least $25.
Can I return something I bought online in-store?
Returning an online item to the store will reduce wait times for your refund or exchange. Replace the item in its original packaging. Bring your item, original packaging, the credit card you used, if applicable and the receipt. Go to the Returns or Customer Service department at the store.
What stores don't do refunds?
Following are some stores that still won't accept returns until further notice.Aldi. The grocery chain is not accepting any returns. ... Family Dollar. The discount chain has suspended its return policy. ... Kroger. ... Publix. ... Walmart. ... Whole Foods Market.
What store gives cash back without receipt?
Walmart also has a fairly liberal return policy when you return items without a receipt. With NO receipt, Walmart gives customers the option of a cash refund (if the purchase was under $25), or a gift card (if it was over $25), or an even exchange for an identical product.
What is Kroger's return policy?
Kroger's return policy states that you can return an item within 30 days of purchase or delivery for a full refund or exchange. Here, you'll need to present the original receipt to receive a refund or exchange. If you ordered the items online, you can return them in-store or via the mail.
How do I return an item over $50 to Walmart without a receipt?
Return in-store items without a receipt. If you don't have your receipt, show us your valid, government-issued photo ID. If your ID information matches with the one stored in our secure database, your return will be accepted.
When you have a major problem with a product, do you have the right to ask for a refund?
When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund.
How long does it take for a refund to be reflected?
It can take up to 10 business days for the refund to be reflected at your end. Store credit (gift card) is the default return resolution and offered on all orders received back to us within 30 days from the delivery date. Gift cards have an initial validity period of 36 months, however can be easily extended if you do not use it within ...
How long does it take to process a tax return?
We aim to process all returns within 2-3 business days of receiving the return, however we ask to allow up to 5 business days in the case of higher volumes
What to do if you have a major problem with a product?
When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund. If we have significantly misrepresented the product or provided an incorrect description, you have the right to ask for your choice of a replacement product, a store credit, or refund.
Does Australia Post process exchanges?
Exchange orders will be processed automatically once your return shipment has been received by Australia Post. You will not need to wait for your return to reach our warehouse.
When you have a major problem with a product, do you have the right to ask for a refund?
When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund.
What to do if you have a major problem with a product?
When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund. If we have significantly misrepresented the product or provided an incorrect description, you have the right to ask for your choice of a replacement product, a store credit, or refund.
How long does it take to get a refund from PayPal?
store credit gift card + PayPal/Credit Card/Debit Card/AfterPay/LayBuy), the funds will be reversed to those methods accordingly. It can take up to 10 business days for the refund to be reflected at your end
Can you return a sale item in the Outlet?
Sale items are eligible for return, however, Final Sale items in the Outlet Sale cannot be exchanged or returned unless faulty
Can you return a package without proof of delivery?
We strongly recommend obtaining/recording tracking on your return parcel, as we cannot process a return without physical goods or proof of delivery
Is Cleo Crochet Dress White back in stock?
The wait is over ✨ Our super popular Cleo Crochet Dress White is now back in stock! As seen on @shanigrimmond!
DHL Express Delivery Terms & Conditions
DHL Express Courier service is available to all international customers and cannot be delivered to PO Box addresses.
IMPORTANT COVID-19 UPDATE
Due to the ongoing pandemic, DHL Express has changed how it delivers in some regions and will deliver in accordance with their national protocol, whereby a signature is NOT required or obtained on some deliveries.
DHL eCommerce Delivery Terms & Conditions
DHL eCommerce service is available to customers in the United States and New Zealand and uses USPS and Aramex as their final mile delivery carrier, respectively.
StarTrack Courier Delivery Terms and Conditions
StarTrack Courier is an Authority To Leave service, which means that the driver will leave the parcel in a safe place on your premises without a signature. We cannot ship to PO Box or Parcel Locker addresses for this service.
Australia Post Delivery Terms and Conditions (Domestic)
This service requires a signature on delivery as this is the most secure method of shipping. If no-one is home at the time of attempted delivery, Australia Post will take the parcel to the nearest Post Office or Delivery Center for collection.
Order Cancellation Requests
If a cancellation request is received by our office and can be accommodated by the warehouse team (i.e. the order has not already been picked, packed or dispatched), we can offer a store credit gift card. The gift card will have an expiry of three (3) years and can be used in conjunction with any valid promotion.
Security & Dispatch Delays
We take a firm stance against fraud. If a transaction is flagged in our system, we reserve the right to conduct any and all security checks to ensure that the owner of the card or account authorises the transaction.
What Is A Return Policy And Why Do You Need One For Your Online Boutique?
An online boutique return policy establishes the parameters for how customers return or exchange items that they purchased but no longer desire. And it has some key components. You want to address what can be returned and why, and in what time frame a return will be accepted.
What To Consider When Creating Your Return Policy For An Online Boutique
When you’re creating your refund policy, you should consider two main factors: customer happiness and business profit.
What To Include In Your Return Policy
You’ll determine the details of your return policy based on what works for you. For example, as a new boutique you may not be able to afford free returns like larger companies offer.
Your Return Policy Should Be Easy to Find
It’s not enough to have a return policy. Customers should have the opportunity to see it before they make a purchase.
What to do if your return label fails?
A: If your return label fails to create during your returns process, you can attempt to recreate by updating your address fields on the final page of the return (down the bottom). If this does not work, please contact our customer care team and we can resolve ASAP for you info@beginningboutique.com.au
How long does it take for a discount code to appear in your inbox?
A: Please allow up to 24 hours for the discount code to appear in your inbox and also check your junk/ spam folder as it may go directly there. If you still have not received this, please contact our team at info@beginningboutique.com.au.
Where is my parcel left?
A: Your parcel may be automatically left in a safe location, please be sure to check your mailbox and surrounding areas, such as behind bins, under door mats etc, if you reside with other members, have a reception, mailing room or have neighbours closeby please be sure to check with them if they have accepted the parcel on your behalf. If you are still unable to locate your order, please get in contact with the courier as soon as possible, as they will be able to clarify where your parcel has been delivered to and where the driver has left your order. If you are unable to get in touch with the courier company directly, please let us know and we will contact them on your behalf.
How to track an international order?
A: For orders shipped with standard international post or express international post, you can track your order via your local postal service once it has arrived into your country for more detailed information (eg. USPS for all US orders). For orders shipped with DHL, you can track your parcel via the DHL website .
What does it mean when an item is out of stock?
A: If an item is out of stock in a size you are after, underneath where it says "sold out", there should be a pink box that says "email me when back in stock" if you click that, you will need to enter your details and you will be sent an alert once the item is back in stock.
What to do if you have not received a return slip?
A: If you have not received a return slip, you can include a piece of paper with your name, order number, name of the item (s) being returned and the reason so that we can process your order.
How often do we release new items?
A: We release new items 3 times a week - Monday, Wednesday and Friday so you will be sure to find something you love!
DHL Express Delivery Terms & Conditions
DHL Express Courier service is available to customers located in the USA and Canada, and cannot be delivered to PO Box addresses.
DHL Express COVID-19 UPDATE
Due to the ongoing pandemic, DHL Express has changed how it delivers in some regions and will deliver in accordance with their national protocol, whereby a signature is NOT required or obtained on some deliveries.
DHL eCommerce Delivery Terms & Conditions
DHL eCommerce service is available to customers in the USA only and uses United States Postal Service (USPS) as their final mile delivery carrier.
Order Cancellation Requests
If a cancellation request is received by our office and can be accommodated by the warehouse team (i.e. the order has not already been picked, packed or dispatched), we can offer a store credit gift card. The gift card will have an expiry of three (3) years and can be used in conjunction with any valid promotion.
Security & Dispatch Delays
We take a firm stance against fraud. If a transaction is flagged in our system, we reserve the right to conduct any and all security checks to ensure that the owner of the card or account authorises the transaction.
Delivery Delays
Once your order has left our warehouse, it is in the hands of the delivery company. Any delays caused by the delivery company are outside our control and we cannot be held responsible for any delays. Expected shipping times are an estimation given to us by the delivery companies, and may vary depending on location.
Loss, Damage & Delivery Disputes
If your tracking does not show as delivered within the recommended time frame, please contact us on info@beginningboutique.com.au and we will launch an enquiry on your behalf with the Shipping Carrier.
