Policies & Warranty
- ALL SALES ARE FINAL. ...
- Our normal time frame to process and ship your order is 3 -5 business days.
- Berkey Systems have a 12-month warranty, and Black Filters are covered under a 2-year pro-rated warranty.
- Title and risk of loss and damage pass to you upon our transfer of the products to the carrier.
Full Answer
What is Berkey return policy?
30-Day Money-Back Guarantee For this reason, we accept returns of products in new or used condition. If you are not satisfied with your purchase, for any reason within 30 days of receiving your package you may call Customer Service for a RMA# (Return Merchandise Authorization Number).
Why is Berkey not allowed in California?
In the end, we have concluded that the additional taxes, certifications and red tape have created too large of a barrier for our firm to offer our systems in the state of California.
Why is Berkey not certified?
No NSF/ANSI Certification Berkey Water Filters do not have NSF/ANSI certification for two main reasons. First, the independent lab tests we have, test for far more contaminants than the applicable NSF/ANSI certifications. Secondly, the fees for NSF/ANSI certifications are very cost-prohibitive for what is being tested.
How long do Berkey filters really last?
We recommend replacing your Black Berkey Filters every two to five years as a general rule of thumb. There, of course, are exceptions to this blanket statement. Just how periodically the filter elements need to be replaced is something that varies from case to case.
Can Berkey water make you sick?
I ended up getting really sick because of Coliform bacteria which grew in the filters. This is after replacing the filters within the first six months. So although the filters last for many gallons, over time, even with monthly cleaning of the unit, carbon filters like to grow bacteria.
Can I put ice cubes in my Berkey?
1. Don't put ice or snow directly into the upper chamber. Allow it to melt first. The Black Berkey Filters can become damaged and quit working if frozen.
Where are Berkey filters banned?
But if you live in California and you've tried to get your hands on a Berkey water filter, you've probably come across a major stumbling block: they're banned according to state regulations. Way back in 2009, a new law went into effect in California, known as “AB 1953, SB 1395 & HSC Section 116875“.
Can a Berkey filter viruses?
Yes, Berkey removes 99.999% of all viruses -- far exceeding standards. Because Black Berkey Filters remove pathogens at such a high level they are actually considered a water purifier.
Why are Berkey filters so expensive?
With prices ranging from $35 for a 22-ounce water bottle to $630 for a six-gallon countertop system, Berkey products are considerably more expensive than the water filter pitchers so many of us use in our homes. This is because they're made of stainless steel and other high-quality materials.
How long can you leave water in Berkey?
How long can water stay in my Berkey system before I need to replace it? It is recommended that you replace your Berkey water after three days. For water that is in a cold environment, the water can keep for up to one week.
Is Berkey better than Brita?
The Choice is Simple Brita filters simply lack the quality and filtering capability necessary. Berkey filters are the winner hands down in quality, longevity, long term affordability, and filtering capability.
What can you do with old Berkey filters?
To recycle, you would have to cut the element open and remove the material before recycling the plastic shell. The same issue applies to the Black Berkey filters. The complex matrix of materials involved in the manufacture of the BB9 elements does not allow the elements to be easily classified by a single recycle code.
Can Berkey be sold in California?
This revised “no lead law” as it's commonly known, went into effect on January 1, 2010. Currently this law prevents any Berkey water filter from being sold to the state of California, and canvasses all Berkey products that comes in contact with water intended for drinking.
Does the Berkey filter out lead?
Berkey removes >99.9% of lead and other heavy metals such as mercury, copper, iron, and manganese. Lead is a toxic heavy metal that is particularly prevalent in drinking water systems. Learn more about lead in tap water and how to remove it.
Is USA Berkey filters legit?
The manufacturer of all authentic Berkey® products is New Millennium Concepts, LTD. (NMCL), a privately-owned company headquartered in Hurst, Texas. Currently, NMCL only sells their products through an exclusive network of authorized dealers, like USA Berkey Filters.
Does Berkey have lead?
The quick answer is yes! All Berkey filter systems equipped with the black berkey filters will remove lead from your drinking water 99.9%+.
How long does it take to get a return label from New Millennium Concepts?
If you contact New Millennium Concepts, Ltd. (“NMCL”) within 30 days of receipt of product to request a Warranty Exchange for a product, a Return Label will be provided to you via email. NMCL must receive original product before any replacement product will be shipped to you, the customer.
Does NMCL honor warranty claims?
NMCL cannot guarantee authenticity of products purchased from Unauthorized Berkey® Dealers, and therefore does not honor Warranty Claims on products purchased from Unauthorized Berkey® Dealers. It is the consumer’s responsibility to ensure they purchase through an Authorized Berkey® Dealer. All sales are final.
What is NMCL warranty?
To provide a consistent customer experience and help reduce costs associated with processing product returns and warranty claims, New Millennium Concepts, Ltd. (“NMCL”) has developed a new Dealer Warranty and Returns Policy, effective immediately:
Does NMCL accept returns?
If a customer contacts NMCL for a refund, they will be directed to the Dealer they purchased from. Refunding customers is at the Dealer’s discretion, per the Refund Policy of their own company. NMCL does not accept returns (RMAs) for buyer’s remorse.
Shipping
Order Cancellations/Changes
- We are a rapid shipping facility and as such order cancelations are not guaranteed. Should you need to request a cancellation, please visit https://www.berkeyfilters.com/pages/cancel-orderas quickly as possible after placing your order. We are not able to make changes to existing orders. To make a change please place a 2ndorder or request a cancellation of your original order. Addit…
Undeliverable Or Refused Packages
- Undeliverable or refused packages happen despite our best efforts. We strive to make every experience a pleasant one for all our customers and proactively monitor shipments. When we can we send emails to advise you of actionable issues. The need to Refuse Delivery or request a Return to Sender happens, simply contact any of our friendly Berkey Associates to determine if a…
Missing Or Damaged Items
- It is the responsibility of the customer to inspect their order once it is received. If you find items to be missing or damaged, you must notify us within 30 days of receiving your order to be eligible for replacement. Claims of missing items or damaged items after 30 days of receiving your package will not be approved. For damaged items, sent an email to customerservice@berkeyfilters.comw…
Exchanges
- For an exchange, please follow the instructions outlined in the above section. Please allow 5-10 business days, from the date we receive your exchange, for refund, at which point you may place a new order for replacement items.** **If you would like to receive your exchange item as soon as possible, you may choose to pay the purchase price of the new product up front. Once a return i…
Final Sale Items
- Items marked as final sale are ineligible for returns or refunds. Final sale items may not be exchanged for cosmetic reasons or any other reason beyond that. Final Sale items are covered by the manufacturer warranty for defects in materials and workmanship.
Order Restrictions
- California Due to a California state law passed in 2010, we, as well as all other Berkey distributors, are prohibited from selling larger Berkey systems directly in the state of California. If you live in California, please consider our Berkey Light or Travel Berkey models. Accessories and replacement filters may be shipped directly into the state. The state of California has establishe…
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