Refund & Warranty Policy
- Unopened Products may be returned for a refund within thirty (30) days from the purchase date of the Product.
- Opened Products may be returned for a refund within thirty (30) days from the purchase date of the Product.
- No restocking fee for Firewalla Blue and Red.
Full Answer
How do I contact firewalla support?
If some function requires too many words to explain, it probably means we need to redesign our user interface. If at any stage you have problems or suggestions, please feel free to send email to help@firewalla.com . Customer satisfaction is built into our team culture. Our engineering team will answer every email.
What is your review of firewalla?
"Firewalla may be small, but it packs a powerful security punch, automatically blocking a host of network dangers and giving you plenty of handy extras. " "Easy to set up with plenty of features to help protect your home network." "Add a Firewalla to your network and you can see and manage all network devices and their actions.
What is firewalla gold?
Firewalla is an Intrusion Detection System and Intrusion Prevention System with a modern mobile interface, and a powerful cloud. The Firewalla Gold can create secondary firewalls within your home network through "network segmentation". This can divide your network into regions with dynamic and static policies.
Is there a monthly fee for firewalla?
It's completely FREE, with no monthly fee. Annoyed by website ads? Worried about who is tracking your web browsing habits? Firewalla's built-in ad blocker makes sure you don't see ads and ads don't see you. Firewalla lets you take the home network to the next level.
How long is Firewalla warranty?
All Firewalla hardware backed by a limited one (1) year manufacturer warranty from the date of purchase. This limited warranty is valid only in the jurisdiction where the products are sold by Firewalla itself or through authorized resellers.
How long does it take to file a claim against Firewalla?
All claims, actions or proceedings against Firewalla must be commenced in court within one (1) year after the cause of action has accrued, without judicial extension of time, or such claim, action or proceeding is barred. The time period in this paragraph must be complied with strictly.
Is Firewalla software sold?
Software. Software embedded within any Firewalla Products is licensed to you under this section on a non-exclusive and limited basis, and not sold. You may use such software only in connection with the Product in which it is embedded, and may not modify, distribute, copy or reverse engineer such software.
Is Firewalla supported by Kickstarter?
The Firewalla device is supported by Kickstarter and Indiegogo members who are passionate about cybersecurity; as a return, we have offered our product as a perk that’s great ly discounted. This initial support is vital for us, as it provides the funds needed to accelerate our product to the market.
Return Policy
We offer a 30 day return policy on selected items based on manufacturer return policies.
Return Requirements
To qualify for an RMA (Return Merchandise Authorization) approval, all returned products must:
Return Request Submission
To return a product, please submit a Return Merchandise Authorization (RMA) using our online form found in your Firewalls.com account, or by contacting us at customerservice@firewalls.com.
License Return Policy
Due to the nature of software, software license, and activation codes, returns on these products are strictly prohibited by all manufacturers.
Damaged Product Upon Delivery
If merchandise arrives damaged, it is best to refuse the shipment back to the carrier attempting delivery. If you accept the package make sure the damage is noted on the carrier's delivery record (take a picture of the damage as well).
Wrong Product Ordered
You are fully responsible for what you order. We cannot be held liable for products you purchase that do not work in your environment. We try to provide updated information as much as is possible, but please default directly to the manufacturer's website for official product details.
Pricing Disclaimer
All pricing subject to change. For all prices, products and offers, we reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances.
Boolean Logic for Rules
Would it be possible to add support for AND, OR, and NOT statements for rules? For example, allow outgoing TCP 443 only for the USA?
Live throughput extension suggestion
I love the live throughput graph feature.
Another mute question
I've read the doc and posts here, but I still don't get it. My FWG mute options seem to vary and I don't understand why. How does it decide? In my head you should always be able to mute different facets of the domain to the offending device or to all devices all the time (obviously understand if it's IP only you can't do the domain part).
Firewalla Gold or UniFi Dream Machine Pro
I am using firewalla here, but haven't had much experience with unifi dream, but am getting 2xAP of unifi and 1x unifi switch. Similar to what I have at one of my sites.
What is Firewalla web interface?
The Firewalla Web Interface (beta) is a complementary management interface to the mobile app. This interface can provide a richer and in-depth view of your network, and enhance some of the more complex operations that are not possible on the mobile app (mobile app is required to login).
What is firewalla for kids?
Firewalla lets you see what your kids are doing on his/her tablet. You’ll know whether they’re playing games, doing their homework, or going somewhere they shouldn’t. You won’t have to pull the power cord on that dusty router to limit access.
Does Firewalla block VPN?
Firewalla will actively detect problems and automatically block them if necessary. Use our built-in VPN server to automatically protect your privacy when you’re on the road, at a coffee shop, or wherever you go.
Is Firewalla open source?
Firewalla is open source and you will always know what we are doing to your data. Our open platform is expandable, so expect more fun features in the future. Powered by intelligent cloud and love, we protect you in the cyberspace.
Is Firewalla a good security tool?
Firewalla delivers you a better and secure networking experience. "Firewalla may be small, but it packs a powerful security punch, automatically blocking a host of network dangers and giving you plenty of handy extras. ". "Easy to set up with plenty of features to help protect your home network.".
Does Firewalla protect your privacy?
Privacy Protection: VPN. If you're not comfortable sharing your private information when using public Wifi, you need Firewalla. Firewalla protects your privacy on the road, in coffee shops, or on any public Wifi with our built-in VPN server! It's completely FREE, with no monthly fee. Learn more about Privacy Protection.
Return Policy
We offer a 30 day return policy on selected items based on manufacturer return policies. For further information not listed, please contact us.
License Return Policy
Due to the nature of software, software license, and activation codes returns are strictly prohibited.
Wrong Product Ordered
You are fully responsible for what you order. We cannot be held liable for products you purchase that do not work in your environment. We try to provide the latest information available to you but you should rely directly on the manufacturer's website for all of the details.
Important Note
If the terms and conditions stated on your purchase differ from those stated on our invoice, and you do not notify us of such within 15 days, it shall signify your acceptance of our original terms as stated on our invoice.
Pricing Disclaimer
All pricing subject to change. For all prices, products and offers, we reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances. High volume bids welcome! (Credit card charges are not submitted until time of shipment.
What is Firewalla security?
Designed by former Cisco staff, Firewalla is a really simple, yet function-rich, cybersecurity solution that remains to be affordable and open-source. ”. full review. “Firewalla is a third-party firewall meant to complement the pre-installed security software on your computer.
Is Firewalla Red good?
While more powerful options are available, the Red unit is more than sufficient for the majority of home users and may be one of the best options if you’re looking for a firewall for home use. Furthermore, their delivery of information and focus on easy-to-use features makes the Firewalla Red stand out from the crowd.
Return Policy
- We offer a 30 day return policy on selected items based on manufacturer return policies.
- All returned products are subject to a 15% restocking fee.
- Customer handles shipping charges on returned items.
- For your protection, we strongly recommend you fully insure your return shipment in case it is lost or damaged, and use a carrier that can provide you with proof of delivery.
Return Requirements
- To qualify for an RMA (Return Merchandise Authorization) approval, all returned products must: 1. Be factory sealed 2. Contain all original boxes and packing materials 3. Have original UPC codes on the manufacturer boxes 4. Contain all manuals, blank warranty cards, and other accessories/documentation provided by the manufacturer
Return Request Submission
- To return a product, please submit a Return Merchandise Authorization (RMA) using our online form found in your Firewalls.com account, or by contacting us at customerservice@firewalls.com. No returns of any type will be accepted without an approved RMA number.
License Return Policy
- Due to the nature of software, software license, and activation codes, returns on these products are strictly prohibited by all manufacturers.
Damaged Product Upon Delivery
- If merchandise arrives damaged, it is best to refuse the shipment back to the carrier attempting delivery. If you accept the package make sure the damage is noted on the carrier's delivery record (take a picture of the damage as well). Save the merchandise and the original box and packaging it arrived in, then contact us immediately to arrange for a carrier inspection and a pickup of dam…
Wrong Product Ordered
- You are fully responsible for what you order. We cannot be held liable for products you purchase that do not work in your environment. We try to provide updated information as much as is possible, but please default directly to the manufacturer's website for official product details.
Pricing Disclaimer
- All pricing subject to change. For all prices, products and offers, we reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances.