What is B&H return policy?
If you are dissatisfied with a Used equipment purchase for any reason, you may return your merchandise to B&H within 30 days of the purchase date (after receiving an RMA), subject to the conditions and exclusions below: All returned merchandise must be in the same condition as sold, with all included accessories.
How long does it take for B&H to refund?
Please note, it takes aproximately 7-10 business days for your refund to appear on your credit card. Thank you for your patronage. Please refer to your Order number on all correspondence.
Can you trust Bhphotovideo com?
B&H Photo is the recipient of the Shopper Approved 5-Star Excellence Award. With thousands of Shopper Approved ratings and reviews, B&H has consistently maintained a 5-star rating in all seven key categories, including Overall Satisfaction Rating, Product Satisfaction, Delivery Satisfaction, Customer Service and more.
How is B&H so cheap?
B&H buys in much larger quantities than most other stores so we get discounts from our suppliers. We also usually buy some of every item and accessory offered so that also enhances our ability to negotiate the most attractive prices.
Are B&H returns free?
We offer free UPS domestic non-rush return shipping when the reason for the return is our error or to exchange a product that's defective out-of-the-box. Your reason for return is, "I wasn't happy with it." For that, we do not offer free return shipping. Thank you.
Can you return opened items to B&H?
B&H (or B&H Photo Video) gives you 30 days to return your product, regardless of how you bought it. The same return period applies to the products bought from the Used Department. The equipment must be in the same condition and packaging as it was when you purchased it.
Who is Bhphotovideo com?
Get to know the people who know your gear best. B&H is a group of people who are passionate about the things you're passionate about—from photography, film, music and audio to art and technology, creating and imagining.
Is Bhphotovideo an authorized Apple reseller?
B&H is an authorized Apple reseller, so they carry the company's full array of Macs, iPads, Apple Watches and compatible accessories like AirPods.
How long does it take B and H to ship?
Transit time is up to 7-10 days. Orders must be prepaid to qualify for Free Shipping.
Does B&H sell used items as new?
The B&H rep confirmed that they indeed sometimes sell like new, used equipment as new.
What does B&H stand for?
B&H opened in 1973 as a storefront film shop at 17 Warren Street in Tribeca, and took its name from the initials of owners Blimie Schreiber and her husband, Herman.
Are B&H and Adorama the same company?
Adorama is owned by the same people that own B&H: Nikon FX SLR (DF, D1-D5, D600-D850) Talk Forum: Digital Photography Review.
Does B&H charge restocking fee?
Re: B&H has Terrible Return Policy, Charges 15% Restocking Fee: Open Talk Forum: Digital Photography Review.
How do I cancel my B&H order?
"As long as you have the order #, you can contact B&H to cancel your order. You can contact us via chat, or e-mail cs@bhphoto.com, or call us at 212.444. 6615." You can use the site live chat to cancel your order.
Does BH Photo price match?
If you find a lower price for an immediately available product, your purchase may be eligible for price matching. To see if we can match the price of a competitor, please reach out to our Product Specialist Team with all the relevant details via chat, email, or by calling 800.606. 6969/212.444.
What does B&H warranty only mean?
For IMP items only, B&H provides a warranty identical to the provisions and limitations of the manufacturer's warranty for such items, with the exception of the time period, which is equal to the term of the manufacturer's warranty or one (1) year, whichever is less.
How long do you have to return a used equipment to B&H?
If you are dissatisfied with a Used equipment purchase for any reason, you may return your merchandise to B&H within 30 days of the delivery date (after receiving an RMA), subject to the conditions and exclusions below:
How to return a used item?
How to return or exchange a used item: 1. Call or Live Chat to Start a Return. 1. Call our Customer Service department at 800.963.2525 or 212.239.7534 or open a Live Chat to obtain an RMA number. 2. Pack Your Item. Properly. Place the original package into a shipping carton.
The B&H Photo Video Return Policy Essentials
B&H (or B&H Photo Video) gives you 30 days to return your product, regardless of how you bought it. The same return period applies to the products bought from the Used Department.
The Product Return Methods Defined in the B&H Return Policy
B&H gives you a few options to initiate a return. Check out how to start the process:
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How Long Are the Refund and Exchange Processes According to B&H Return Policy?
B&H states that they need three to five business days to process the exchange requests sent via mail.
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Shipping & Store Pickup
Enjoy fast, free shipping on most orders, plus the option to pick up in our NYC SuperStore.
Easy Returns & Exchanges
We want you to be happy! If not, our 30-day return policy covers most items.
Free Shipping for Truck Items (Oversized)
Many items that are heavy or oversized that must go by trucking methods are still offered with free shipping to the contiguous USA.
Free Standard Truck Delivery
This shipping option is Curbside Delivery, and it includes delivery to your home.
Free Standard Inside delivery
This shipping option includes delivery to your home and placement of the package inside the home. When the delivery is attempted it also includes one reasonable flight of stairs either outside or within the home.
United States
We ship nationwide across the contiguous (lower 48) states, as well as Alaska, Hawaii, Puerto Rico and other USA territories.
International
We ship most international packages via DHL. Shipping fees are calculated on a combined basis of weight, value (for insurance purposes) and destination. Some orders are shipped in multiple parcels. We do not add additional fees to your order if we ship in multiple parcels.
Where We Ship
We ship around the globe. Please check below to acquaint yourself with any exceptions and conditions that may apply to your neck of the woods.
What happens if you return something you don't like?
Seems reasonable to me. If you return something because you don't like it, you should be expected to pay the shipping. If there's a problem with it, then that's another story, but in that case you'd be returning for exchange or repair.
Is free shipping included?
It's rarely "free shipping". What vendors really mean is "shipping included", i.e. the cost of the item is adjusted to include the shipping charges. Of course "free shipping" sounds much better and makes you think you're getting a better deal. Until you return something of course...
Does Amazon offer free returns?
Amazon only have free returns on a few categories (bas ically clothing) and cameras and electronic s aren't included . Many companies who offer "free shipping" will deduct actual shipping costs from the credit given for return items which are not defective. Shipping in that case is only "free" if you keep it.
Can you return a lens to B&H?
You bought the "shipping" from a shipping company (FedEx, UPS, USPS, etc.). If you return the lens to B&H, they will refund the price of the lens. There's no way to unship something once it arrives at your address.
Does B&H have free shipping?
B&H has free shipping. Amazon increasingly has the best price. It's been going the other way if you track pricing. The biggest reason is that Amazon, B&H and Adorama won't break MAP pricing, but B&H (and maybe Adorama) package free accessories with some MAP-priced items.
Does Adorama charge shipping?
Adorama typically don't charge shipping and all returns etc will be directly with Adorama, not Amazon. Amazon just takes their cut of Adorama's profit if you buy that way. "..You may return most new, unopened items sold and fulfilled by Amazon.com within 30 days of delivery for a full refund...".
