Do you have to return Big Agnes products?
Is Big Agnes responsible for lost packages?
Warranty Policy
All Big Agnes products include a Limited Warranty against manufacturing or material defect. Items will be repaired or replaced at the discretion of Big Agnes. If replacement product is not available credit will be given for the original purchase price when returned with a receipt.
Returns and Exchanges
We want you to love your Big Agnes gear. If something isn’t working for you, we want to make it right. Products that are new and unused may be returned to the place of purchase with a receipt for a refund according to the individual retailer guidelines.
Repair It
We believe in keeping gear going. Well-loved gear will develop battle scars. Fabrics tear, zippers retire, poles snap. When this happens, we will do everything in our power to repair your gear to get you back out there. We do so as inexpensively as possible to encourage keeping gear alive rather than sending it to a landfill.
What happens to well loved gear?
Well-loved gear will develop battle scars. Gear tears, zippers retire, poles snap. When this happens, we will do everything in our power to refurbish and repair your gear to get you back out there. We do so as inexpensively as possible to encourage keeping gear alive rather than in a landfill.
Does Big Agnes have a warranty?
All Big Agnes products include a Limited Warranty against manufacturing or material defect. Items will be repaired or replaced at the discretion of Big Agnes. If replacement product is not available credit will be given for the original purchase price when returned with a receipt.
Does REI Garage Sales have a warranty?
We do not warranty products damaged from normal wear and tear, alteration made by owner, misuse, accidents or damages caused by uses other than intended. Items purchased at REI Garage Sales are not covered under warranty, but we will do our best to repair them for a fee.
Do you have to return Big Agnes products?
Products that are new and unused must be returned with a receipt to the place of purchase. Products sent to Big Agnes for exchange must also be accompanied by a copy of the original receipt.
Is Big Agnes responsible for lost packages?
We recommend that you insure and include delivery confirmation on all packages sent to Big Agnes. We are not responsible for lost packages. Let us know what you would prefer as an exchange item and when your next trip is when you Submit a Claim Online so we can do our best to meet your expectations.
