Need to start a new service request?
Your service request will go directly to the service team designated for your location.
Why is continued service more important to us? We don't shy away from telling you... we want to make you a customer for life. Providing service after the sale is how we set ourselves apart from other retailers and ensure that you have a great experience even after you leave our stores. Our service plans are not from a third party warranty company - we service what we sell. That means better, faster service that you can't get from our competitors. We believe taking care of you after you leave is the right thing to do and what will keep you coming back to us for all your home furnishings needs
Delivery and Installation Picking out your products is just the start of making your house into a home. Let us help you get your merchandise in your home with one of our professional delivery services. Whether you just need it dropped off at your door or need full set up and installation, we've got you covered.
Superstore Experience
A Superstore is One Stop. One Shop. One Payment. One Delivery. Top Name Brand home furnishings at the Guaranteed Lowest Price all in one place. Hit the Easy Button and #livesuper!
Financing
We say, "Yes!" No matter what your situation is, we have a credit plan for you! From no interest - to low payment -to no credit check to layaway - we say yes because we want everyone to #livesuper.
Delivery
From free shipping to custom installation and next day local delivery, we can make delivery work for you. Need white-glove assembly and set up? No problem #livesuper!
Service After the Sale
Service doesn't end when you check out. With factory-certified technicians and in-house service, you can be confident we'll care for you long after your purchase is made.
START YOUR Journey
Creating a home that is uniquely yours is a journey. Big Sandy can help you through the process. Explore our blog! From Buying Guides and Look Books to DIY and inspiration — we can help you on your path to #livesuper
OUR CUSTOMERS Love US
While we'll never be perfect, our team has worked very hard to create a Superstore Experience for each and every customer. With more than 13,000 5-star reviews, our overall rating is 4.8!
How long does it take to return Big Sandy merchandise?
A one-time reselection, of equal or greater value, or return is allowed within 3 days of receipt of merchandise. Your reselection must occur within 7 days after contacting your local Big Sandy Superstore.
How long does it take to get a refund from Big Sandy?
Local* delivery purchases may cancel and receive refund (less special order merchandise deposit or other applicable fees) if canceled with original purchase location, no later than 48 hours prior to your scheduled delivery date. Credit Card or Big Sandy Financing purchases will be credited back to the original account. Cash or Check purchases will receive a physical check mailed to the address on your account within 10 business days of cancellation.
How to secure your home for delivery?
In the section Home Preparation, change the first paragraph: Secure your home by covering exposed floors and removing furniture or objects that may obstruct the delivery path. Use the measurement guides below to ensure your product (s) fits the room of choice and through doorways and stairways. Big Sandy Superstore is not responsible for damages to items, flooring or walls that are not properly protected. Big Sandy Superstore is not responsible for moving existing furniture in your home. In preparation for delivery, you will need to select from the following options for delivery.
How much is nationwide shipping?
Nationwide shipping is a curbside service, available for $99 to the continental United States, Eligible item (s) totaling $1499 or greater will ship FREE, however some zones my incur a freight surcharge (please see delivery map). We will notify you of any applicable surcharge prior to shipping. Items are shipped via common freight carrier from Big Sandy Distribution Center. Curbside service includes delivery to the driveway or doorstep to the address provided at time of purchase.
What to do prior to delivery of a dryer?
Prior to delivery we will uncrate, remove all packing materials, and inspect for visual product damage. If you prefer the product remains unopened, please let your sales professional know when scheduling delivery. With purchase of the necessary accessories our Delivery Teams will connect your appliances to existing water sources, electrical outlets, drains, and dryer exhaust ducts.
What is room ready?
Room Ready: Prior to the Delivery Team's arrival you will remove old or existing furniture from the room where the new delivered furniture will be placed and the room will be ready for the delivery of the new merchandise.
What to do after signing for damage free?
After signing for and accepting your item as damage free, inspect contents thoroughly for any concealed damage.
How long does it take to return Big Sandy merchandise?
A one-time reselection, of equal or greater value, or return is allowed within 3 days of receipt of merchandise. Your reselection must occur within 7 days after contacting your local Big Sandy Superstore.
How to secure your home from Big Sandy?
Secure your home by covering exposed floors and removing furniture or objects that may obstruct the delivery path. Stairways and doorways must be large enough to allow safe handling of your furniture. Big Sandy Superstore is not responsible for damages to items, flooring or walls that are not properly protected. Big Sandy Superstore is not responsible for moving existing furniture in your home. In preparation for delivery, you will need to select from the following options for delivery.
What to do prior to delivery of a dryer?
Prior to delivery we will uncrate, remove all packing materials, and inspect for visual product damage. If you prefer the product remains unopened, please let your sales professional know when scheduling delivery. With purchase of the necessary accessories our Delivery Teams will connect your appliances to existing water sources, electrical outlets, drains, and dryer exhaust ducts.
What is room ready?
Room Ready: Prior to the Delivery Team's arrival you will remove old or existing furniture from the room where the new delivered furniture will be placed and the room will be ready for the delivery of the new merchandise.
Is the delivery fee refundable?
Delivery is a service and the original delivery fee is non-refundable. A new delivery fee will be applied to all reselections, service exchanges and returns.
Can you leave a damaged item in the home?
You can refuse the damaged item and we will work to get a new delivery set up for you as soon as possible. Unfortunately, due to liability purposes, we are not allowed to leave damaged items in the home for exchange at a later date. (Have your driver call delivery office to reschedule delivery.)
Is a mattress protector a returnable item?
Foundations, pillows, sheets, mattress protectors, and power bases are excluded from the 120 night comfort guarantee and, due to their personal nature, are non-returnable.
Why did we buy the pillow at Big Sandy instead of Purple?
We purchased it at Big Sandy instead of directly through Purple because the sales person led us to believe that we would have the same guarantee with the convenience of taking it home with us the same day. Totally wrong. Big Sandy refused to honor the Purple guarantee we were stuck with the pillow.
Who bought the washer and dryer at Teays Valley?
Bought a washer and dryer at the Teays Valley location from Tonya Mcqueen. She was so helpful and knows her stuff! I absolutely love them!!! Thank you Tonya for all your help!
Terms and Conditions Nationwide Curbside Shipping Policy
- Nationwide Curbside Shipping is a curbside service, available for $149 to the continental United States, Eligible item(s) totaling $1499 or greater will ship FREE, however some zones may incur a freight surcharge. We will notify you of any applicable surcharge prior to shipping. Items are ship…
Return Policy
- A receipt and return authorization is required for all returns, exchanges and refunds. Items must be in new condition and in the original packaging to qualify for a refund and refunds will be issued in the same form of payment as the original payment. Refunds, exchanges and re-selections are issued once the item is received and inspected. 1. A one-time reselection, of equal or greater val…
Pricing
- At Big Sandy Superstore, we want you to buy with confidence. There's no more waiting around, hoping for a better sale. We guarantee that you'll get the best price TODAY! How can we make such a statement? That's our ULTIMATE PRICE GUARANTEE! Since 1953, we've taken pride in our ability to offer the best prices and the best financing on the name brands you want! We rarely se…
Payment
- Online purchases can be made using MasterCard, VISA, Discover, American Express, PayPal or Big Sandy Platinum Card. In-store purchases include the same credit card options plus cash, checks and money orders. We also offer a variety of financing options. Click hereto read more about our options.
Refunds
- All authorized refunds of payments made by credit card will be credited to the originally charged credit card account within five (5) business days. If you paid by cash or check, you will be issued a check within ten (10) business days. Please note: Refunds requiring the return of any products taken possession of are dependent on said return. The allowable business days for refund proce…