For custom made items, however, you must cancel or change your order within 24 hours. We are sure you will love your new BoConcept product, but if you’re not quite happy with it, you can return the unused product in original box to us within 7 working days for store credit.
Full Answer
What if I'm not happy with my new BoConcept product?
We are sure you will love your new BoConcept product, but if you're not quite happy with it, please contact your local store and they will help you with your options. You are always welcome to view all the products in our range in our stores.
Can I order BoConcept over the phone?
We are happy to accept orders by telephone. Please contact your store for further details. We are sure you will love your new BoConcept product, but if you're not quite happy with it, please contact your local store and they will help you with your options. You are always welcome to view all the products in our range in our stores.
What does BoConcept's delivery service include?
Our delivery service includes removal of packaging, expert assembly and placement of the furniture in your home - ask in store for details and prices. At BoConcept we do not have all our products in stock, as most of our furniture is made just for you and your home.
Are all of BoConcept's products in stock?
At BoConcept we do not have all our products in stock, as most of our furniture is made just for you and your home. Due to the continued impact of Covid-19 worldwide and the affect this is having on many industries, we are currently experiencing extended lead times on some of our furniture. We recommend contacting your local store for details.
How long does it take to return an item?
Once you create a RMA, you must ship your package back within 1-5 business days. You must apply for a return within 14 days of the delivery date.
How to return a W-Account?
If you purchased your order through your W account: Log into your account and click "My Orders". Find the order you would like to return and click on "Return". Click the item you would like to return, click the reason for the return, and fill in the return quantity. Click "SUBMIT".
How long are W points good for?
W points are valid for 5 years from the date of issued. This does not affect your statutory rights. Exchanges. W concept does not accept exchanges. Customers must follow the return process (stated above) for any unwanted products, and will need to place a new order for their desired product.
Can you return a non-faulty item?
Any non-faulty items that are not in their original condition, suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and sent back to you. Returns that do not meet our policy requirements or are not eligible for re-sale will not be accepted and will be returned to the customer.
Can I return shoes that have been scratched?
Please maintain the original condition of shoes. Shoes will only be accepted for return if the soles are not marked or scratched from wear, and the condition of the shoe box is maintained. Dust bags and shoe boxes are a part of the product and must be included in your return.
