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Can you return AbeBooks?
AbeBooks' Return Policy guarantees that you can return any book for a refund within 30 days, when the return is due to an error on the bookseller's part. If you received the wrong book, or if it's the correct book but was inaccurately described online, or if the book arrived damaged, follow these return instructions.
How long does AbeBooks take to refund?
7 daysIf you have received email notification of an outstanding return and have not yet received the book back, the return will auto-complete in 7 days unless you report the shipment missing. The process below will refund orders placed on any of the AbeBooks web sites.
Is AbeBooks a reliable seller?
Overview. AbeBooks has a consumer rating of 1.83 stars from 602 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about AbeBooks most frequently mention customer service, tracking number and credit card problems. AbeBooks ranks 23rd among Used Books sites.
Is AbeBooks owned by Amazon?
(NASDAQ:AMZN) today announced the completion of its acquisition of AbeBooks. AbeBooks is an online marketplace for books, with over 110 million primarily used, rare and out-of-print books listed for sale by thousands of independent booksellers from around the world.
What does initiate a return mean?
What is a Buyer Initiated Return. The concept allows buyers to request and initiate a return - sometimes without much involvement from the seller (but based on what the seller allows for their orders).
What is refund initiated?
Use the 'Initiate Refund' button to refund this payment to your customer. From the Payments section, select the transaction that you want to refund to see the details page. Use the 'Initiate Refund' button to refund this payment to your customer.
What happened to AbeBooks?
In December that year, the company was sold to Amazon. In May 2010, it launched the AbeBooks Channel Program to provide its booksellers with the opportunity to list their books for sale on Amazon.com.
How long does AbeBooks take to deliver?
within 2 business daysOrders are usually shipped within 2 business days. The last sentence means the bookseller will usually put your book in the mail within 2 business days, not that you should expect to receive your book within 2 business days. You can view full details of your order through your AbeBooks account.
Is ThriftBooks owned by Amazon?
Thriftbooks are owned by LLC Capital Management Limited, not Amazon. However, Thriftbooks continue selling on Amazon, eBay, AbeBooks, and other book-related commerce sites. In addition, their brand home, ThriftBooks.com, is their crucial consumer web and mobile destination.
Is AbeBooks better than Amazon?
Abebooks is better than Amazon in every conceivable way. It depends what sort of books you sell. For current bestsellers and popular paperbacks, Amazon is obviously going to outperform Abe…by miles.
Who is the CEO of AbeBooks?
Arkady Vitrouk (2016–)AbeBooks / CEO
How much did Amazon pay for AbeBooks?
$90-$120 millionWell, it turns out that Amazon's been paying attention too. The 800 lb. gorilla of online sales has acquired AbeBooks in a deal supposedly worth $90-$120 million.
How do I cancel an order on AbeBooks?
You can cancel an order as long as it has not yet been processed by the bookseller.Go to My Account and click [View My Purchases].Find the order you′d like to cancel and click [Cancel this Order]. ( ... Select the check box next to the item.Click [Cancel this Order].Click on [Verify] to verify your cancellation.
How long does AbeBooks take to deliver?
within 2 business daysOrders are usually shipped within 2 business days. The last sentence means the bookseller will usually put your book in the mail within 2 business days, not that you should expect to receive your book within 2 business days. You can view full details of your order through your AbeBooks account.
How do I contact AbeBooks by phone?
How do I speak to someone in AbeBooks? If you prefer call support, you can contact their helpline 1-800-315-5335.
How do you describe a damaged book?
CHIPPED = Usually referring to the dustwrapper, where pieces are missing along the edges. CLOSED TEAR = A clean tear in which there is no paper loss. CRACKED = Usually referring to damage to the joints or hinges of a book, generally used when there is some damage but the binding remains tight.
What is partial refund?
Partial Refunds. If you are dissatisfied with your purchase for any reason but still wish to keep the item, you can negotiate a partial refund with the seller for an amount that is agreeable to both parties. Partial refunds can be issued on the item price, the shipping amount, or both.
Can I get a refund for shipping if I received an incorrect item?
If you receive the incorrect item or if it arrives damaged, you'll also be refunded return shipping equal to the original charge. To receive a refund, you must return your item directly to the seller within 30 days of the estimated delivery date and in the same condition you received it in.
Can I cancel my AbeBooks order?
For orders placed on AbeBooks.com, the seller is not required to accept a return and may choose to cancel your return request if it's against their store policy. If the seller chooses to reject your return request, you will receive a cancellation notice by email within 2 days.
How to return a book?
Stage 2: Returning the Book 1 For ‘Buyer does not want item’ returns, allow 2 business days for the seller to respond before shipping the book back. If you′ve received no response from the seller by the 3rd day, ship the book to the seller′s address, as provided in the email. 2 For all other return reasons, ship the book back to the bookseller immediately. 3 Refusing delivery or returning a package as ‘Return to sender’ are not appropriate methods of return shipment. 4 Return shipping labels are not provided. 5 Include a copy of the ‘Return Initiated’ email inside the package so that the bookseller can easily identify your return upon arrival. 6 When returning a book, shipping with tracking is strongly recommended and while not a requirement, is the best way to ensure your refund will be completed in a timely manner. 7 When returning a book, the seller must receive the book within 28 days of your return request, when the seller is located in the same country as you. The seller must receive the book within 77 days when they are located in another country. If the seller does not receive the book within these time frames, you will be asked to provide tracking information. If none can be provided, your refund request will be cancelled.
How long does it take to get a refund from Amazon?
You are eligible for a refund within 30 days of your order′s estimated delivery date if you′re dissatisfied with your purchase due to an error on the bookseller′s part or if the book doesn′t arrive.
Order Fulfillment
To maximize customer satisfaction, AbeBooks expects sellers to process and ship all orders within 48 hours of receipt. Credit Card orders not processed after 96 hours will automatically cancel and will count as unfulfilled orders in the Completion Rate calculation.
Returns
Sellers are required to accept returns, when initiated within 30 days of the estimated delivery date, for all reasons under AbeBooks' Return Policy. Refund amounts are based on the return reason. If the return reason cannot be determined, the minimum required refund amount is equal to the item price.
Performance Standards
AbeBooks monitors seller performance in order to ensure customer satisfaction. The required standards for seller participation are based on Completion Rate, Return Rate, and Inquiry Response. Failure to meet AbeBooks’ minimum performance standards will result in suspension or termination of selling privileges.
Account Details
Sellers are required to keep their contact and account information up to date at all times. AbeBooks reserves the right to temporarily remove listings and withhold payment to accounts with incomplete or inaccurate account information.
How to return an order on AbeBooks?
Here’s what you should do: 1 [Sign on] to your AbeBooks account with your email address and password. 2 Click [View My Purchases] from the Member Menu. 3 Locate the order you’d like to return and click [Request Return/Refund]. 4 In the ‘Reason’ drop-down list, select ‘Buyer does not want item.’ 5 In the ‘Comments’ box, enter your reasons for wanting to return the book. 6 Click [Initiate Return/Refund].
How long does it take to get a refund from AbeBooks?
AbeBooks’ Return Policy guarantees that you can return any book for a refund within 30 days, when the return is due to an error on the bookseller’s part. If you received the wrong book, or if it’s the correct book but was inaccurately described online, or if the book arrived damaged, follow these return instructions.
