Where can I Send my returns to Boden?
Please just send your returns to: Boden Returns Department Kirby Road Glenfield Leicester LE3 8DU United Kingdom. Free returns are not currently available outside of the UK. The good news is, if you live in one of the countries listed below, we’ve made returns easier and cheaper through our partner, ReBOUND. Reasons to choose ReBound:
What is Boden's returns and exchanges policy?
For purchases made through boden.eu we operate a no quibble returns policy and if you return an item within 3 months of receipt (although this is reduced to 14 days on sale goods), we'll give you back the amount you paid for the item (see postage and packing cost terms) or offer an exchange, whichever you prefer, no questions asked.
Can I return a Boden item to a Waitrose store?
Items bought from a John Lewis concession, or Next (and other third parties) can only be returned to one of their stores. Items bought from a Boden shop, or online, can be taken to a Waitrose store. There are a small number of Waitrose stores that cannot accept Boden returns, please see the list below:
Can I return a Boden item to a John Lewis store?
Items bought from a Boden concession within John Lewis stores, on johnlewis.com and Next Label (and other third parties), can only be returned to one of their stores, or via their online returns channel. The paperwork inside your parcel includes instructions, but if you need further details, you can also check their website.
What is the return policy at Boden?
What's your returns policy? For purchases made directly through Boden, we offer a 3-month, no-quibble returns policy. We've had to pause exchanges for now. Don't worry, anything you've returned for an exchange will be automatically refunded.
Does Boden offer price adjustments?
You may re-order the item at the adjusted price if you wish.
Do Boden dresses run big or small?
I find they are a little big on sizes. I'm a large 8 or small 10 and their size 8 fits me perfectly. I usually order an 8 and a 10 to try as they do free returns. Tidy waists imo.
What country is Boden clothing from?
London, EnglandAll Boden clothing and footware is exclusively designed in London, England. Our clothing has been made to the highest standards in one of the following countries; China, Hungary, India, Indonesia, Macedonia, Morocco, Philippines, Portugal, Romania, Spain, Sri Lanka, Thailand, Tunisia, Turkey, United Kingdom, Vietnam.
Can you return Boden items to Waitrose?
Items bought from a Boden shop, or online, can be taken to a Waitrose store and we will email you as soon as we receive your parcel in our warehouse. If you are returning via Waitrose please ask for a receipt.
Is Mini Boden a brand?
The company was founded in 1991 by Johnnie Boden, initially launched with eight menswear products. Womenswear was introduced in 1992. Childrenswear range Mini Boden was introduced in 1996 by Kate Barton who then became the chief designer.
Is Boden frumpy?
Most importantly, and unlike M&S, Boden knows its customer: she doesn't want the twiddly bits found in Per Una, but is no frump. The brand has also never become naff; teens are unashamed to wear it.
Do Boden sizes come up big?
It varies. I find most of their tops fairly true to size, but the silky / dressier ones tend to be very large & I size down. I size up in their cashmere.
Is Boden sizing true to size?
I find them true to size although occasionally the reviews will tell you to size up or down on individual garments. It's quite large sizes. I would get your actual size and the one down and send one back. I find them true to size, if sometimes a little large round the bust.
Is Boden high end?
The clothes are good quality, and last for years. They're not expensive - I'd say average. I buy stuff for the kids and it wears superbly, so it's way better value than say M&S stuff for kids which is just terrible. I used to buy a lot of Boden.
Is Boden a good quality?
Trustpilot shows that Boden has a rating of 2.5 out of 5 stars—a mediocre score. 43% of the reviews are excellent, 44% of the reviews are bad. Based on reviews from Trustpilot, here are some key points of feedback: Reviews are mixed about quality; some say it's great while others say it's poor.
What age group is Boden aimed at?
25 to 50The brand targets customers aged from 25 to 50, but what Boden calls the "bulls-eye" is the 35-year-old woman who typically has children, and for whom the most important thing is that the clothes are flattering.
Is Boden an Australian company?
Boden and Mini Boden are trading names of J.P. Boden & Co. Limited, registered in England & Wales, company no. 2692601. Our registered office is Boden House, 114-120 Victoria Road, London NW10 6NY.
Who owns Boden USA?
Johnnie BodenJohnnie Boden, owner of Sprout the dog, West Londoner and self-proclaimed 'pernickety customer', started Boden from his kitchen table in 1991 with an eight-piece menswear collection.
Who owns bodens group?
the Boden familyBoden & Davies Ltd was established in 1961 by the late Geoff Boden and it is still owned as well as operated by the Boden family today; three generations down the line.
Why is Boden so popular?
Boden is well aware of its biggest selling point, which is its quintessential Britishness. Cleverly, it has realised that it is that quality which makes it so popular with foreigners who associate this country with class and a slightly idiosyncratic sense of style.
WHAT'S YOUR RETURN POLICY?
For all transactions, exclusions apply (see below)* For purchases made through boden.eu we operate a no quibble returns policy and if you return an item within 3 months of receipt (although this is reduced to 14 days on sale goods), we'll give you back the amount you paid for the item (see postage and packing cost terms) or offer an exchange, whichever you prefer, no questions asked.
HOW DO I RETURN WITH ReBOUND?
If you live in one of the countries listed below, you can track your returns through our partner, ReBOUND, where we've made returning your items even easier and cheaper.
HOW DO I RETURN AN ORDER?
If you are returning goods for a refund, these can be sent to the address below:
WILL BREXIT AFFECT MY RETURNS?
We’re still here, brightening days one spotty parcel at a time, and will be processing returns as usual. To avoid delays, please send your unwanted items to our new returns address in Germany:
WILL I GET BACK THE ORIGINAL POSTAGE AND PACKING CHARGES THAT I PAID IF I CANCEL MY ORDER?
If you are in the European Union and you cancel your order within 14 days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations.
LOST YOUR RETURNS FORM?
Don’t despair! You can print a copy of your order from your online account. Alternatively, a note with the following information will do:
HOW LONG DOES IT TAKE TO PROCESS MY RETURNS?
We try to process returns as quickly as possible, but it can take up to 14 days when we're very busy.
What's your returns policy?
For orders made directly through Boden, we operate a no–quibble returns policy and if you return an item within 3 months of receipt, we’ll give you back the amount you paid for the item*.
What's your returns policy during a sale?
Our 3 month return period does not apply to sales goods: Clearance or sale items must be returned within 14 days of receipt of the order for a cash refund.
How do I return my order?
Although we hope you love your order, there may be times when you need to return items to us. To do so, simply follow the instructions below:
Can I take my return to Waitrose, John Lewis or Next?
Items bought from a John Lewis concession, or Next (and other third parties) can only be returned to one of their stores.
Lost your returns label?
You are welcome to request a UK free returns label via web chat, or through our contact us page. Have your order number to hand and let us know if you would like a Hermes label emailed to you (printer required), or a Royal Mail label sent by post. It’s as simple as that!
Where should I send my return?
Please address your return to: Boden Returns Department Kirby Road Glenfield Leicester LE3 8DU
Lost your returns form, or need another (for an additional return)?
Don’t despair! You can print a copy of your order from your online account. Alternatively, a note with the following information will do:
How can I change my mailing preferences?
If you have an online account, you can opt out of our mailing list under ‘Marketing Preferences’ in the 'My Account' section. Alternatively, please contact us with your full name and address and one of our advisors can arrange this for you.
How to return an order
Although we hope you love your order, there may be times when you need to return items to us. To do so, simply follow the instructions below:
How do I change, or cancel my order?
We’ll need to check the status of your order to see if this is possible, as it might already be on its way. Please contact us with your order number to hand, and we will be happy to look into this further.
How do I track my order
Please enter your 9-digit tracking number here . You can find your tracking number on your returns label. We'll pop you an email as soon as your return has been processed.
Can I exchange my order?
If you would like to swap an item, please return it for a refund, and place a new order using your original offer code.
How long will my refund take to process?
Processing your returns is taking longer than normal, please allow up to 28 days before contacting us. Please do not worry; once your returns arrive with us, your request will be actioned as soon as possible. Make sure you save the top of the returns label that was in your parcel. It will have your tracking information.
Will you be getting any more stock?
If we’re expecting further stock, items will be available to pre-order. Otherwise, we do receive returns daily, so keep an eye on our website as the item you’re looking for may reappear!
Lost your returns form?
Don’t despair! You can print a copy of your order from your online account. Alternatively, a note with the following information will do:
How long will my refund take to process?
We are pleased to say we process your returns in Australia, rather than waiting for them to get back to the UK. We try to process them as quickly as possible, but it can take up to 14 days when we’re very busy.
Can I return more than one order in a parcel?
Certainly, but please ensure that the correct paperwork for each order is enclosed in your returns parcel. It would be really helpful if each order can be separated, so that it’s clear which items belong to which order.
Can I exchange my order?
If you used PayPal to pay for your order, sorry to say that we’re unable to offer an exchange. Please return your item (s) for a refund and place a new order.
How long do I have to exchange items?
We’ve had to pause exchanges for now. Don’t worry, anything you’ve returned for an exchange will be automatically refunded.
Do I have to pay for postage if I want to exchange an item?
We’ve had to pause exchanges for now. Don’t worry, anything you’ve returned for an exchange will be automatically refunded.
How long will my exchange take?
We’ve had to pause exchanges for now. Don’t worry, anything you’ve returned for an exchange will be automatically refunded.
Will my offer be applied to my exchange?
We’ve had to pause exchanges for now. Don’t worry, anything you’ve returned for an exchange will be automatically refunded.” at the top of the content section.
What if I want to exchange my item for something cheaper or more expensive?
We’ve had to pause exchanges for now. Don’t worry, anything you’ve returned for an exchange will be automatically refunded.
How do I track my order?
Your tracking information can be found on your dispatch confirmation email, in the ‘Delivery Info’ section (just under your item list).
Where is my item?
It may be that your item has experienced a delay, so please check your order history for a few more details. This can be found in your online account, as long as you were signed in when you placed your order. Your delayed item should still be reserved for you, and will be sent as soon as possible.
How do I change my delivery address?
If you would like to change your address in your online account, please proceed to the ‘My account’ section, followed by the ‘Address book’. Once here, you can edit an address by clicking on the pencil icon, and following the on-screen instructions. After this, please be sure to assign the ‘Delivery’ tick box to the correct address!
What if I am not in when you make a delivery?
Don’t worry, you can check your tracking information on your dispatch confirmation email for more details. Otherwise, there will be a card left by the courier with instructions on what to do next.
