Check these boxes off to ensure the process goes smoothly:
- Contact Brilliant Earth at 1-647-498-5665 to make your return within 30 days
- Keep your item in “original, unworn condition”
- Modified, resized, engraved, previously exchanged, and custom-designed items cannot be returned
- A delivery request that places the delivery date past the 30 days does not change the return deadline
Full Answer
What is Brilliant Earth's Return Policy for jewelry?
We take pride that our jewelry is produced with exceptional standards! Brilliant Earth is proud to offer free return shipping on all ring, loose diamond, and loose gemstone orders. We will provide the free FedEx return shipping label, so that your return process is seamless and easy.
What is Brilliant Earth’s shipping policy?
Brilliant Earth offers free insured FedEx® outgoing shipping on all US, Canadian, UK, and Australian orders. We also offer free return shipping for all US, Canadian, UK, and Australian ring and loose diamond orders. We offer complimentary 30 day returns so that you are satisfied with your order.
Can I get updates on my Brilliant Earth order?
We will continue to provide updates regarding your order. Brilliant Earth offers free insured FedEx® outgoing shipping on all US, Canadian, UK, and Australian orders. We also offer free return shipping for all US, Canadian, UK, and Australian ring and loose diamond orders.
What is Brilliant Earth’s resizing policy?
Custom, modified, and engraved rings are subject to resize fees. Outside of the 60 day complimentary resize period, rings can be resized for a fee when within jeweler’s recommended sizing range. Brilliant Earth offers one complimentary resizing for our vintage rings, within the sizing tolerance listed online for each ring.
Does Brilliant Earth have a lifetime warranty?
We stand behind the quality and craftsmanship of our jewelry. Brilliant Earth offers a free lifetime warranty against manufacturing defects on all Brilliant Earth fine jewelry.
Can diamonds be returned?
Generally, if you don't like your diamond, you may be able to exchange it for another one that you like better, or you may be able to return it and get your money back. You may be able to exchange your old diamond for one of higher quality.
Can you return engagement rings?
Most jewelers accept returned, unworn engagement rings for 30 days from the date of purchase. When you decide to return the ring, you should include the original ring documents. You need to include receipts, certificates, maintenance records, appraisals, and ring box with the engagement ring, itself.
Does Brilliant Earth sell real diamonds?
Brilliant Earth also has a large selection of lab-created diamonds. These are real diamonds identical in every way to naturally mined diamonds. They're just made in a lab. Lab diamonds are environmentally friendly.
Can you return an engagement ring if it doesn't fit?
If your gorgeous new rock is a little off in size, don't worry! Engagement ring resizing is quite common. If the ring doesn't fit, it's time to head back to the jeweler to have your ring resized.
What do I do if I don't like my engagement ring?
Exchange or Return It. If your partner purchased the ring new, head back to the jeweler together. You could keep the center stone and have it changed to a different setting, or spend the afternoon trying on rings together until you find a completely new style that you both love.
When should an engagement ring be returned?
Most states stand the ground that the recipient must return the engagement ring if the wedding is called off, regardless of the reason for the breakup. In one Michigan case, a man proposed to his girlfriend and presented her with a $19,500 engagement ring.
Is it OK to ask for an engagement ring back?
If the receiver breaks off the engagement, he can ask for the ring back. Most states, however, view an engagement ring as a semi-contract, or a “conditional gift.” In this view, the ring is given with the understanding that the couple will get married in the future and symbolizes a verbal contract.
What is the etiquette for returning engagement rings?
Traditionally, an engagement ring is returned to the giver if the bride-to-be initiated the break-up or if it was mutual. If the giver ended the relationship, the wearer often keeps the ring or is given the option on what to do with the ring.
How much is a 2 carat diamond worth?
$6,500 to $55,000Price of 2 Carat Diamonds The price of a 2 carat diamond ranges from $6,500 to $55,000, depending on the diamond's cut quality, clarity, color and shape.
Is Brilliant Earth GIA certified?
Yes, all Brilliant Earth diamonds are certified by the world's leading gem grading labs including GIA, IGI, HRD, and GCAL.
Is 2 carat diamond big?
Is a 2 Carat Diamond Considered to be Big? The average carat weight for a diamond engagement ring is about 0.9 carat, meaning a 2 Carat Diamond is definitely considered big. With 2 carat engagement rings, the diamond is noticeable and eye-catching.
Do diamonds appreciate in value?
In general, diamonds do not increase significantly in value over time. Outside of a small number of rare or colored diamonds, the vast majority of diamonds have decreased slightly in value over the last few years, making them a poor investment from a price appreciation perspective.
Are diamonds up in value?
According to Fairfield County Diamonds, diamond prices continue to rise. In September 2021, they grew by an average of 0.9% from August 2021. The average price per carat for all diamonds was $11,139.53, up from $11,039.49 a month prior.
Are diamonds a good investment?
Diamonds are one of the best investment options for your future. Considering the benefits, they can be an excellent option for diversifying your assets and safeguarding your future. Both rare and commercial-grade diamonds are fantastic investments in 2022.
Will diamond prices go down in 2022?
Updated Wednesday, June 1, 2022, diamond prices moved HIGHER by an average of 2.2% in May 2022. The average price per carat of all diamonds in our database was $13,165.72, down from $12,883.16 a month ago. Less than 0.50 ct. 0.51 to 0.99 ct.
How to contact Brilliant Earth?
Brilliant Earth is committed to providing the highest level of customer service. For more information, please contact us at 800.691.0952. 800.691.0952. , live chat, or email us.
How long does it take for a Brilliant Earth ring to resize?
Brilliant Earth offers complimentary ring resizing within the first 60 days for most rings.
Can you have a temporary solitaire engagement?
We offer a temporary solitaire engagement setting if you would like your partner to participate in selecting the setting, but are confident in the loose diamond.
Does Brilliant Earth ship to Canada?
Brilliant Earth offers free FedEx International shipping to Canada. Canadian taxes are collected at the time of order. No additional duties apply.
Colored Gemstone Policies
View our policies for our collection of one-of-kind loose colored gems.
Security Policy
At Brilliant Earth, security for customer transactions is our primary concern.
Privacy Policy
Your privacy is very important to us. Your email address will not be provided to any third party.
What happens if you do not agree to the revised terms of the Brilliant Earth site?
If you do not agree to the amended terms, you must stop using the Site.
How old do you have to be to use Brilliant Earth?
You are further responsible for all activities that occur under your personal account and your password. If you are under the age of 18 years old, you may use BrilliantEarth.com only under the guidance and direction of a parent or guardian. Please note that Brilliant Earth reserves the right, in its sole discretion, to refuse service, terminate accounts, remove or edit content or cancel orders.
What are interactive areas on Brilliant Earth?
Brilliant Earth’s website and social media accounts include or may include in the future a product review feature, discussion forums, user generated content, or other areas or services in which you or a third party has the opportunity to create, post, or store content, messages, materials or other items on our website or social media accounts (“Interactive Areas”). You shall be solely responsible for your use of such Interactive Areas. By using any Interactive Areas, you agree not to post, upload to, transmit, distribute, store, create or otherwise publish through our website any of the following: (a) Any message, data, information, text, music, sound, photos, video, graphics, code or other material (“User Content”) that is or would reasonably be considered to be unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable; (b) User Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party or that would otherwise create liability or violate any local, state, national or international law, statute or regulation, including, but not limited to, the regulations of the U.S. Securities and Exchange Commission or any rules of a securities exchange such as the New York Stock Exchange, the American Stock Exchange or the NASDAQ; (c) User Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party; (d) User Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity; (e) Unsolicited promotions, political campaigning, advertising or solicitations; (f) Private information of any third party, including, without limitation, addresses, phone numbers, email addresses, Social Security numbers and credit card numbers; (g) Viruses, corrupted data or other harmful, disruptive or destructive files; and (h) User Content that, in the sole judgment of Brilliant Earth, is objectionable or which restricts or inhibits any other person from using or enjoying the Interactive Areas or our website, or which may expose Brilliant Earth or its users to any harm or liability of any type.
Where does title pass from Brilliant Earth?
Title for goods purchased passes from Brilliant Earth to the purchaser’s designee at the time that goods are delivered to the designee.
Does Brilliant Earth ship diamonds?
When you order a loose diamond, Brilliant Earth will ship it to you with the accompanying diamond certificate which is a diamond grading report. Customers that purchase lab grown diamonds with GIA grading reports will not receive a hard copy of the report. They will receive a link to the online certificate via email after their diamond purchase.#N#These grading reports are detailed documents created by diamond grading experts at highly-respected diamond laboratories. These diamond grading reports are extremely expensive to replace and as a result of this, Brilliant Earth requires each diamond grading report to be included with each returned diamond. If you do not include the diamond grading report with your return, you will be charged a replacement fee of two hundred and fifty dollars ($250.00).
Is Brilliant Earth a repeat infringer?
In accordance with the Digital Millennium Copyright Act ("DMCA") and other applicable law, Brilliant Earth has the sole discretion to terminate and bar specific website users or Brilliant Earth account holders who under appropriate circumstances are determined to be repeat infringers.
Does Brilliant Earth collect personal information?
Please review our Privacy Policy, which also governs your visit to this site and for information on how Brilliant Earth collects, uses and discloses personally identifiable information from its customers. Brilliant Earth does reserve the right to cooperate with legitimate governmental requests, subpoenas or court orders, to protect Brilliant Earth’s systems and customers, or to ensure the integrity and operation of Brilliant Earth’s business and systems, and as such, Brilliant Earth may access and disclose any information it considers necessary or appropriate, including, without limitation, user profile information (i.e. name, e-mail address, etc.), IP addressing and traffic information, usage history, and posted User Content (as defined herein). Brilliant Earth’s right to disclose any such information shall govern over any terms of Brilliant Earth’s Privacy Policy.
What is Brilliant Earth?
Brilliant Earth offers an extensive collection of stunning white lab created diamonds, which have the same physical, optical, and chemical characteristics as our natural diamonds.
Why do diamonds not add a premium?
The diamond mines we source from do not add a premium simply because they treat people and the environment with respect. Nor do diamonds mined using shocking labor practices, such as child labor, reach consumers at a lower price point. The market for diamonds is global. Brilliant Earth offers excellent value by providing our socially conscious jewelry at the lowest possible price.
Does Brilliant Earth have a diamond supplier?
Brilliant Earth carefully selects a small number of suppliers who can demonstrate adherence to our high standards on sourcing . We carefully vet and approve each diamond supplier to determine if they have the necessary capabilities to track and segregate diamonds based on origin. Our diamond suppliers are required to demonstrate conformity to these chain of custody protocols in their supply chain and verify documented due diligence of the origin of natural diamonds from Canada, Russia and Botswana Sort.
Is Brilliant Earth lab certified?
Yes. Brilliant Earth lab diamonds are certified by independent diamond grading labs, and have an inscription that matches the number on the laboratory certificate.
How to redeem Brilliant Earth gift card?
To redeem your gift card, enter your unique reference code in the “Gift Card or Promo Code” field of your shopping cart. Brilliant Earth does not collect sales tax on purchases of gift card. Customers may only purchase one gift card at a time. Gift cards are non-transferable, cannot be redeemed for cash, and cannot be returned for a cash refund. Any unused portion of the gift card will remain available for future purchases under the same gift certificate reference code. Brilliant Earth is not responsible for lost or stolen gift cards.
What is the phone number for Brilliant Earth?
Please call us at 800.691.0952. 800.691.0952. for more information.
What is Brilliant Earth Extended Service Plan?
Protect your purchase with the Brilliant Earth Extended Service Plan. At Brilliant Earth, we are committed to providing excellent service and building lasting relationships. We stand behind our quality and craftsmanship as strongly as we stand behind our social mission. Our three-year Extended Service Plan provides additional peace of mind beyond our complimentary manufacturing warranty by protecting and upholding the quality of your Brilliant Earth jewelry. When you purchase our Extended Service Plan, Brilliant Earth will provide full inspection and cleaning for your new jewelry as well as covered repairs that may become necessary due to normal wear. Please call us at 800.691.0952#N#800.691.0952#N#for more information.
Does Brilliant Earth have a lifetime warranty?
Brilliant Earth offers a free lifetime warranty against manufacturing defects on all Brilliant Earth fine jewelry. This warranty does not apply to our collection of estate and vintage jewelry, since these pieces were not manufactured by Brilliant Earth.
Does Brilliant Earth offer free diamond upgrades?
Brilliant Earth is proud to offer free lifetime diamond upgrade . Any loose diamond purchased from Brilliant Earth, excluding our lab created diamonds, can be exchanged for credit equivalent to the original purchase price for a new diamond that is at least fifty percent greater value.
Does Brilliant Earth have a return policy?
If for any reason you are not completely satisfied with your loose gem or colored gem set in one of our standard mountings, it is eligible for our 30 day return or exchange policy as long as your item is in its original, unworn condition with the following exceptions: rings that have been resized, custom engraved, or previously exchanged.
Does Brilliant Earth charge sales tax?
Brilliant Earth does not collect sales tax on purchases of gift card. Customers may only purchase one gift card at a time. Gift cards are non-transferable, cannot be redeemed for cash, and cannot be returned for a cash refund.
How to request information from Brilliant Earth?
To receive this information, send us a request at the address set forth in the section entitled “Contact Us” above. Requests must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code. Please note that Brilliant Earth may provide this information in a standardized format that is not specific to you and is not required to respond to requests made by means other than through the provided e-mail address or mail address.
What is Brilliant Earth's privacy policy?
This Privacy Policy explains what information Brilliant Earth, LLC (“Brilliant Earth”, “we”, “our” or “us”) collects, why we collect this information, and how we use the information we collect as well as your rights and choices regarding such information. Our Privacy Policy applies to our collection of your information in our stores, on our website, our collection of your information via any channel that you may interact with us, including but not limited to, postal mail, email, phone, live chat, SMS/MMS/text, social media platforms and your use of any online service location that posts a link to this Privacy Policy and all features, content, and other services that we own, control, or make available via any channel (collectively, the “Service”).
How to opt out of Brilliant Earth?
To opt-out of receiving e-mail promotions from Brilliant Earth, please follow the unsubscribe instructions in our promotional e-mail correspondence or contact us as set forth in the section entitled “Contact Us” below . Please note that opting out of promotional communication received from Brilliant Earth does not affect our non-promotional communications with you, including those related to your account, orders placed with Brilliant Earth, or our ongoing business relations.
What is Brilliant Earth?
Brilliant Earth also uses electronic images known as web beacons (also known as pixels) on the Service. When you access a website, video, e-mail, or advertisement that contains a pixel, the pixel may permit us or another party to drop or read cookies on your browser. Pixels are used in combination with cookies to track activity by ...
Where is Brilliant Earth located?
Brilliant Earth is based in the U.S. and the information we collect is governed by U.S. law. Your information may be stored and processed in the United States or any other country in which Brilliant Earth or its partners, affiliates, service providers, subsidiaries or agents maintain facilities and by using this Website, you consent to any such transfer of information outside of your country. Data protection laws in the U.S. and other jurisdictions may be different from those of your country of residence. Your use of the Service or provision of any information therefore constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of your information in the U.S. and other jurisdictions as set forth in this Privacy Policy. If your data is collected in Europe, we will transfer your personal data subject to appropriate or suitable safeguards.
Can you designate an authorized agent to submit requests on your behalf?
However, we will require written proof of the agent’s permission to do so and verify your identity directly.
Does Brilliant Earth collect information?
Brilliant Earth may obtain information about you from other sources. To the extent we combine the information you provide to Brilliant Earth through the Service with information we have obtained from other sources, we will treat the combined information in accordance with the practices described in this Privacy Policy, plus any additional restrictions imposed by the source of the data. The following are the categories of other sources we collect information from:
How long does Brilliant Earth take to return?
Brilliant Earth has a wonderful return policy. Within 30 days of your order, you can exchange your purchase or receive a full refund.
What is the rating of Brilliant Earth rings?
On their official site, many Brilliant Earth rings received a solid 5/5 star rating. The Petite Twisted Vine Diamond Engagement Ring was no exception.
Are Brilliant Earth Engagement Rings Worth It?
There’s no doubt that Brilliant Earth is worth it. It is a compassionate brand that cares about the environment and their customers, going out of their way to provide top-quality customer service and assist with any concerns.
How are Brilliant Earth diamonds tracked?
Brilliant Earth’s diamonds are tracked on each step of their journey, from where they were mined through responsible practices, all the way to your doorstep. That way, the company goes through the effort to ensure that it is absolutely not involved in slavery or human conflict ‘blood diamond’ activity.
How much does a moissanite ring cost?
Starting at $3,230, the Moissanite Waverly Lab Diamond Ring can cost as much as $5,820 if you max out all the customizable elements. Whichever option you choose, Brilliant Earth moissanite rings are always colorless and “super premium” quality. Check Availability.
What is Brilliant Earth?
Brilliant Earth is the global leader in ethically sourced fine jewelry. Brilliant Earth sells Beyond Conflict-Free ™ diamonds, engagement rings, and fine jewelry both online and in showrooms across the country. As noted in Hello Magazine and The Zoe Report, Brilliant Earth is one of the most ethical jewelry brands on the market.
What size rings does Brilliant Earth have?
The brand carries ring sizes from 44.2mm (size 3) to 67.2mm (size 12). To find your perfect fit, ask them to send you a Brilliant Earth ring sizer—a complimentary service to ensure an error-free purchasing experience.
