Shipping FAQ
Do you offer free shipping? How can I track my package? Where do you ship to?
General FAQ
How do I know what fits in each product? When will this product be back in stock? Do you offer customization?
Returns & Exchanges FAQ
How do I start an international return or exchange? Has my return been processed? What is your return policy?
VIP Program FAQ
How do I make sure I earn BrüPoints for my product reviews? Where can I find my VIP discount code? Can I stack my VIP rewards?
Payment FAQ
Can I use multiple forms of payment? Can I use multiple discount codes? Where do I enter my discount code or gift card?
Imperial Pint is useless
I bought an imperial pint product to use in my car. The lid is impossible to open with one hand, so I'd need to leave the lid open in the car. Defeats the purpose of the insulated mug. When I got it, I filled it with boiling water and after four hours (this is how long it's supposed to keep beverages hot), the water was cold. Not warm - cold.
This company is a scam!
This company is a scam! I ordered an item and never received it. They immediately charged my CC and said the item was delivered to a locker. Never heard of such a thing. They now are giving me the run around and did not even contact their delivery carrier to find out what happened to my order.
Black camo fail INDEED!
Black camo fail INDEED!! No camo anywhere on this cup! Will never order from your company again 🤬
Black Camo Fail
My husband, a military veteran, ordered the Toddy XL in Black Camo. He was so exited for this cup to come, but when it did, he was utterly disappointed. His mug is essential completely black, if you didn't know it should be Black Camo, you would never be able to tell there was any camo there. You cannot see camo on his cup at all.
Brumate vs Yeti
I couldn't figure out why my coffee did not stay as hot or was as hot after first brewing. I thought there was something wrong with our Keurig maker. I was comparing it to a Yeti container I had been using. Turns out it was the Brumate. I guess you get what you pay for. It does not compare well with Yeti if you are wanting to keep things hot.
Something shady is going on here..
It's very peculiar how many 5 star reviews from the exact same date talk about how amazing the company is. Who even writes a review like that? People just want a quality item delivered as promised. I ordered two items that were marked as shipped but the carrier never received them and tracking info never updated.
Horrible Shipping - Great Product
I absolutely love the Brumate products, my problem is not with them. Brumate also has the best customer service!! My issue is with their shipping, it is HORRIBLE! If you want something don't expect to receive it quickly, if you need something order a month in advance.
