Return Policy
- Return period. The HP Online Store will accept returns up to 7 days after delivery for most products. ...
- Exchange/ refund conditions: Damaged products or Deficient on Arrival: Free replacement within 14 days. Wrong shipment by HP Store: Free replacement within 14 days.
- Refunds. ...
- Before you return your HP product. ...
- To process a return. ...
What is the return policy for HP products?
Returns, Exchanges & Refunds policy Standard Returns Policy - HP.com (United States customers only) Our return policy on most products* is 30 days from delivery. If your order is outside of the return window, please contact HP Technical Supportfor product support.
Can I get a refund on my HP ink cartridges?
The best approach is to return your cartridges to wherever you initially purchased them to see if you could receive a refund. At this time we do not offer a return program for unused cartridges, however we are happy to recycle them using the standard process. What materials go into making HP ink and LaserJet cartridges?
How do I dispose of my HP Instant ink?
Use the packaging the replacement toner came in to return toner being recycled, or use your own packaging with the supplied label. Recycle a non-HP Instant Ink part: Go to HP Product return and recycling for more information.
What should I do with my HP ink cartridges?
HP Instant Ink or toner cartridges are the property of HP and must be returned when empty, or when your service is canceled. Recycle ink cartridges: Postage-paid recycling envelopes are included with most ink cartridge shipments.
Can I return HP ink?
The best approach is to return your cartridges to wherever you initially purchased them to see if you could receive a refund. At this time we do not offer a return program for unused cartridges, however we are happy to recycle them using the standard process.
How long do HP refunds take?
No products may be returned to HP without obtaining an RMA first. Credits for items that were returned will be applied to the method of payment used in the purchase. It may take 5 to 7 business days before refunds appear on your credit card statement.
How do I get a return label from HP?
HP provides a free recycling label in the box for new A4 Original HP toner cartridges. Please use this free shipping label which you can print from our website: www.hp.com/recycle It can be used to recycle one cartridge or a box of cartridges.
Does HP provide replacement?
Under the terms of the advanced unit replacement warranty service, HP will ship a replacement unit directly to you if the HP Hardware Product you purchased is diagnosed as defective.
What is HP return policy?
FAQs and information about our returns policy. Our return policy on most products* is 30 days from delivery. If your order is outside of the return window, please contact HP Technical Support for product support.
Can I return a printer after using it?
Technology and business machines, such as computers, laptops, digital cameras, printers and tablets, may be returned within 14 days of the date of receipt.
What is covered by HP warranty?
Your HP Limited Warranty may include a pick-up and return warranty service. Under the terms of pick-up and return service, HP will pick up the defective HP Hardware Product from your location, repair it, and return it to your location. HP will incur all repair, logistics, and insurance costs for this service.
How long is HP printer warranty?
one-year warrantyAll consumer PCs and printers come with a standard one-year warranty. Care packs provide an enhanced level of support and/or an extended period of coverage for your HP hardware. All commercial PCs and printers come with either a one-year or three-year warranty.
How do I claim my HP printer warranty?
To file a warranty claim for your HP product, you can dial 1-800-474-6836, explain your issue, and request warranty service. An HP agent will give you further instructions.
How long does it take for HP to process an order?
A signature is required for most deliveries. Physical gift cards ship within 24 hours of order submission and are shipped with standard 3–6 day shipping. Electronic gift cards are emailed within one business day.
Can we return HP laptop?
The HP Online Store will accept returns up to 7 days after delivery for most products. Please contact HP Online Store at 1-(800)-108-4747, Option 1 then 2 to speak to our customer service staff who will give advice on refund process.
Can I cancel HP order?
Orders can be canceled within one hour of purchase without penalty or charge. Cancellations take place at the order level, not at the item level. Only items purchased directly from the HP.com Store – either through the HP online store or by phone – can be canceled.
What does each HP cartridge indicate?
Each Original HP cartridge should indicate on the packaging whether it is an ink cartridge or LaserJet toner cartridge. Also, ink cartridges are smaller and squarer, whereas LaserJet cartridges are much longer in length.
What happens to HP ink cartridges returned through HP Planet Partners?
What happens to cartridges returned though HP Planet Partners? HP ink and LaserJet cartridges returned through HP Planet Partners go through a multi-phase "closed loop" recycling process. The recycled plastic from empty cartridges is used to create new Original HP cartridges and other everyday products.
How many ink cartridges can you have for a free pallet pick up?
If you have more than 76 toner cartridges or more than 1,000 ink cartridges, a free pallet pick up can be arranged.
What is HP Planet Partners?
HP Planet Partners is HP's return and recycling program for computer equipment and printing supplies. It's available in more than 50 countries and territories worldwide.
Is HP ink recycled?
Yes, all Original HP LaserJet cartridges and most original HP ink cartridges (see a list of non-returnable supplies) are now classified as recycled products for the Califor nia State Agency Buy Recycled Campaign (SABRC) reporting. See list of SABRC qualified product numbers (PDF) and SABRC product certification letter (PDF).
Does HP accept toner cartridges?
HP accepts nearly every Original HP cartridge and Samsung toner cartridge for recycling. View our complete list of non-returnable supplies before returning your supplies.
What does HP do in Haiti?
HP works with non-profits in Haiti to reduce ocean-bound plastics, generating revenue and education opportunities for collectors. Watch a Haitian woman’s reinvention story.
How much of HP printer cartridge can be recycled?
Depending on the model, HP is able to recycle up to 65% of the print cartridge by weight. The remaining parts that cannot be recycled (ink, foam & composite parts) are disposed of in an environmentally responsible manner.
Where is HP resale?
HP operates product-refurbishing centers in the United States, Germany and Australia. They take back used HP products and refurbish them for resale. Some products are resold at "www.hpshopping.com" (click), an online store that sells new and lower-priced, refurbished consumer products to U.S. customers.
How does HP conserve resources?
SUMMARY:HP conserves resources by refurbishing and reselling some of our most popular products. In addition, we design many products with recycling options built in. Most importantly, we offer an increasing number of recycling programs in many countries, as well as partnering with some of the largest electronics recycling centers in the world.
What are some examples of recycled HP printers?
Examples of products made from recycled HP Inkjet cartridge materials include automobile parts; trays used in microchip fabrication processes, copper wire, steel plates and the precious metals used in electronics and electrical equipment. Depending on the model, HP is able to recycle up to 65% of the print cartridge by weight.
Why does HP use foam chassis?
Many components simply snap apart, making it easier to separate metal from plastic. To minimize the number of parts used, and to make them easier to disassemble for recycling , HP uses an innovative foam chassis on some of our products.
Why is it important to mark plastic parts?
Marking plastic parts weighing more than 25 grams with internationally recognized ISO symbols helps to facilitate easier recycling. Products made from the recycled plastics and metals include buttons, plastic trays, tractor parts and a host of other useful items.
Does HP have a recycling program?
HP is developing a recycling program for our Inkjet products. This program is currently offered in the United States and is being piloted in several countries worldwide. Returned cartridges are processed, and materials separated for purification into raw materials for use in other industries to new manufacture products.
How many cartridges can you recycle with HP?
Postage-paid cartridge recycling envelopes are included with most HP Instant Ink shipments*. To maximize environmental benefits, wait until you have three to eight empty cartridges, fill the envelope, and then send them back together.
How to report fake HP support message?
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Can you return ink cartridges to another printer?
The Instant Ink cartridges unused/unopened cannot be used on other printers even when you return. So, it is okay to return them in the recycle envelope.
What does DoNotPay do?
Apart from being your shortcut through returning your faulty items to merchants, our app can do so much more! From helping you request a refund, get extended warranties, file insurance claims, and find clinical trials in your vicinity to assisting you in creating legal documents, getting them notarized, and faxing them —DoNotPay can do it all.
What to do if you are unhappy with HP?
Inform HP of your dissatisfaction with the product and add whether you’d like a refund or an exchange
How to return an item to HP?
You must obtain a Return Merchandise Authorization (RMA) number to return an item to HP. The only way to do so is online, either as a registered or a guest user.
Can you cancel a service with DoNotPay?
If you want to skip the hassle of waiting on the phone when canceling a service, requesting refunds or compensation from airlines, requesting a college fee waiver, or connecting with a loved one in prison, you can count on DoNotPay to provide easy solutions.
Does HP warranty cover repair?
Note that most of HP’s products come with a warranty, enabling you to repair or even return items to HP if they show defects in workmanship and materials. DoNotPay can help you claim HP manufacturer warranty or HP extended warranty in a jiffy!
Can you skip queues at the DMV?
Returning an item may require you to wait in endless lines, but if you sign up for our AI-driven app, you will be able to skip all kinds of queues! You won’t have to spend ages waiting in lines at the DMV or in customer support phone queues because DoNotPay will provide an easier way to get what you need.
Do guest returns differ from member returns?
Guest returns don’t differ much from member returns. You have two options to start the process, and you’ll need to:
How to change HP Instant Ink plan?
Sign into your HP Instant Ink account . If HP Smart is listed at the top of the menu, click HP Instant Ink in the left menu, and then click Change Plan . If HP Smart is not listed, click My Account in the left menu, and then click My Plan on the right side of the window. Select another plan from the list.
How long can you keep ink cartridges?
You can keep printing with Instant Ink cartridges until the end of your current billing cycle. At the end of the current billing cycle, you must replace the Instant Ink cartridges with traditional cartridges from your favorite retailer in order to keep printing.
How many pages does a printer print?
Any page that your printer placed any amount of ink or toner on counts as a printed page. If your printer prints on both sides of a page, it counts as two pages . To view your print history: Sign into your HP Instant Ink account . If HP Instant Ink displays as a choice in the left menu, click it.
How to change payment method on HP Smart?
You cannot use the HP Smart mobile app to change to PayPal. Open Account or My Account from the left menu. Click Billing or Billing Information, and then click Change Payment Method . Select PayPal, and then click PayPal to link your account.
What browsers do I use for instant ink?
If you have trouble loading or submitting your billing information on the Instant Ink website, make sure you are using Google Chrome, Safari, Internet Explorer, or Microsoft Edge. If switching internet browsers does not work, go to HP Instant Ink support for assistance.
How to update HP Smart?
If HP Smart is listed at the top of the menu, click Account > Account Profile in the left menu. Make the desired updates, and then click Apply Changes . If HP Smart is not listed, click My Account in the left menu, and then click Account Settings > Edit Account Information. Make the desired updates, and then click Save .
What is rollover page?
Rollover pages allow unused pages in a month to be placed in a rollover account and then applied to pages in excess of your monthly allowance. The rollover account balance is limited to a maximum that depends on your monthly service plan pages. If you downgrade your plan, you get a new rollover maximum.
Where is the cartridge recycling envelope on HP?
If HP Smart is listed at the top of the menu, click HP Instant Ink > Plan Overview in the left side menu, and then click Order a Cartridge Recycling Envelope at the bottom of the Ink Status area. If HP Smart is not listed, click Order a Cartridge Recycling Envelope in the Help Center area.
Can HP Instant Ink be larger than standard?
HP Instant Ink cartridges can be larger than standard cartridges or have a different cartridge number. When you install Instant Ink cartridges the end might stick out further than standard cartridges. Your printer is designed to work with larger cartridges.
Can you recycle HP ink cartridges?
Recycle your cartridges. HP Instant Ink makes it easy to recycle your ink or toner cartridges. Note: HP Instant Ink or toner cartridges are the property of HP and must be returned when empty, or when your service is canceled.
Does HP Instant Ink send ink?
HP Instant Ink sends ink or toner cartridges before you need them, based on your printing volume and cartridge levels. You might not receive cartridges every month, but if you print lots of pages, you might receive several cartridges in a month. New to the program?
