Returns Policy You may return most new, unopened items within 30 days of delivery for a full refund, minus original shipping cost. ... Surplus Building Materials 3404 Belt Line Road Ste 200 Farmers Branch, TX 75234 Store Hours: Monday - Saturday 8 am - 7 pm. 972-241-4444
Full Answer
What information do I need and how do I prepare measurements before coming into Builders Surplus?
Read our Builders Surplus Prep Checklist! You’ll find helpful tips on measuring the space for your kitchen cabinets, so you can be fully prepared b...
What is the advantage of buying in-stock merchandise?
We recommend anybody looking to install new cabinetry see their options in person. We can’t tell you how many customers have come to us disappointe...
Are most items in stock?
Yes, most items you see on our website are in-stock. At our Orange County showroom and warehouse we carry the majority of our countertops, kitchen...
What if you don’t have an item in stock?
If we happen to not have a particular item in stock, we will be happy to order it for you.
How long do custom orders take?
We maintain close relationships with our manufacturers, allowing us to give accurate projections on the timeframe of your custom order.
How do you select your manufacturers?
We have worked closely with select manufacturers for many years, and we rely on our long-standing relationships with these companies to provide top...
Do you accept credit cards?
We don’t. By accepting only cash, debit cards, and checks, we keep can keep our costs low for our customers!
What is your “inspect merchandise now” policy?
Nothing goes out in a box without the customer inspecting it. This eliminates mistakes and lets our customers know exactly what they purchased befo...
Your warehouse is huge! Do you have staff to help me?
Absolutely! Our staff are trained and knowledgeable about our products and will be happy to help you through every step of your visit to our showro...
What is “full disclosure?”
Our policy is to tell our customers everything we know about a product. If we do not think a product works for a particular project, we will work t...
CANCELLATION
Products that are purchased directly from store inventory, to be picked up after order, can be cancelled at any time during the process up to pickup.
RETURNS Online Orders Direct Shipments
To qualify, the product must be unopened and undamaged and returned with authorization within 30 days. Should the product have been opened, please advise the Surplus Products agent who is assisting you with the Return Merchandise Authorization. The product must not have been assembled or installed.
EXCHANGES: Online Orders Direct Shipments
Exchanges must be addressed through the Return Merchandise Authorization process. The exchange has to be prior approved and for equal or greater value and charges may apply. Please contact your SurplusProducts.com agent for prior approval on exchanges.
Refunds
Upon approval, you will receive your refund, usually based upon these conditions:
