Return-Policy.org

carmax 90 day return policy

by Hector Gulgowski Published 2 years ago Updated 1 year ago
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All CarMax contracts have a 90-day money-back guarantee. If you cancel your contract within 90 days of your purchase date, you will receive a full refund, minus a $30 processing fee. While the processing fee may be annoying, 90 days is much longer than standard warranty money-back guarantees.

After these steps are complete, we'll contact you to schedule your delivery or express pickup appointment. Every car we sell is CarMax Certified and comes with a 30-day money-back guarantee (up to 1500 miles, learn more), and 90-day/4,000-mile limited warranty (whichever comes first).

Full Answer

Is CarMax a good way to buy a car?

Some tips:

  • I have bought and sold cars to Carmax and they are Ok. ...
  • Some credit unions have deals with car dealerships where you get fleet pricing on new cars and do not have to haggle.
  • Costco is also a place to get a decent deal on a new vehicle.
  • Once you have an idea what vehicle you want, then research pricing on Edmunds.com and Trucar (this is for a new car). ...

Should I Sell my Car to CarMax?

Pro and Cons of Selling your car to Carmax

  • You have to drive to them and that could be time-consuming especially if you’re living in a busy city. ...
  • Usually, you have to wait around for hours before they get to you.
  • You’ll get a low offer if your car shows damages or accidents on Carfax, Autocheck or and any other 3rd party reports.
  • They prefer cars with lower miles.

More items...

Should you buy from CarMax?

Carmax is fine for buying a car if you like their no-haggle pricing but they will stiff you on your trade. A lot of the cars they have are bought from rental agencies like Hertz and Enterprise. You'll see some of those at dealerships, too, but CarMax buys them direct. Best bet when buying used is to go certified IMO.

How to return a car to CarMax?

What If the Dealer Won’t Take the Car Back

  • Refinance. When you purchase your car with a bank loan, you might have the option to refinance your loan to lower the rate. ...
  • Sell the car. If you absolutely don’t want the vehicle, you might be able to sell the car in a “like-new” condition. ...
  • Upgrade your options. ...

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Can you return a car back to CarMax?

In addition, CarMax has extended its 7-Day Money Back Guarantee to a 30-Day Money Back Guarantee. Now, customers have 30 days to decide if a vehicle is the right fit, allowing them to return the car for any reason for a full refund up to 1,500 miles. This offering is unmatched in the automotive industry.

What is the return policy for CarMax?

30 days to change your mind We give you 30 days (up to 1500 miles) to decide if your car is the perfect fit for your life. If not, bring it back for a full refund. Learn more about our guarantees.

Do you have a grace period with CarMax?

Does CarMax have a grace period? The CarMax late payment policy provides a grace period of 7 to 15 days. Grace periods vary from lender to lender and due to the coronavirus pandemic, banks have become a lot more lenient with their borrowers.

Can CarMax back out of an offer?

Yes. You'll need to provide loan information so CarMax can pay off the lender. If you owe more than your offer, you will need to cover the difference.

Can I switch my car at CarMax?

If you want to redeem your offer and sell your car to CarMax, you have 7 days from the day the offer is made. You can either make an appointment or simply bring the car to us anytime we're open. We'll verify your car's condition, finalize your offer, and you'll be able to leave with payment in hand.

Are CarMax cars overpriced?

Simply put, in most cases the CarMax price is not cheaper than a dealer. Their cars are well inspected but tend to cost more and the prices are firm. For example, a 2017 Ford Escape with 41,000 miles costs around $25,998. Meanwhile, a 2019 Ford Escape with 24,000 miles costs around $23,000 from a local dealer.

Does CarMax have a 10 day grace period?

It's the time after a payment is due and before a late charge is assessed. Grace periods vary based on applicable law, which in turn depends on where you purchased your vehicle and signed your retail installment contract. We recommend mailing your payment 7-10 days in advance to allow for timely receipt.

What is a grace period on a car loan?

The grace period on a car loan is the time between your due date and the point at which the lender actually treats your payment as late. Grace periods vary, but 10 days is standard, according to Autos.com. This grace period means that you have 10 days from your due date to get your payment in to avoid late fees.

Can I negotiate with CarMax?

In short, there is nothing you can really negotiate at CarMax. The whole appeal of the company is that it is a no-hassle car dealer. You know the price you are going to pay for a particular vehicle when you walk in the door. That is, the advertised price of that vehicle is exactly what you are going to pay.

Is Carvana better than CarMax?

Carvana is a better option if you look for convenience and ease of use in your purchases and trades. On the other hand, CarMax is ideal for people who want to test drive the car beforehand and who do not mind going to their nearest CarMax location to do it.

How do I get out of an upside down car loan?

How to Get Out of an Upside-Down Car LoanCalculate Negative Equity. The first step is to know just how underwater your car loan is. ... Contact Your Lender. ... Continue Making Payments. ... Make as Many Payments as Possible. ... Refinancing an Upside-Down Loan. ... Selling Your Upside-Down Vehicle. ... Voluntary Surrender.

How long is CarMax approval good for?

Loan repayment terms range from 36 to 72 months. Most of CarMax's financing decisions are available within 20 minutes. If you discover a better financing option within three business days, CarMax allows you to replace your loan with another financing option at no cost.

Does Carfax have a return policy?

If you are not satisfied, you have 30 days after the purchase to submit a claim. If you purchase 1 CARFAX, you will be refunded 100% of the purchase price. If you purchase 3 CARFAX, you will receive a 100% refund within the first 30 days, unless more than 1 credit has already been redeemed.

Does CarMax have a 30 day warranty?

You get a boost of confidence from knowing your CarMax car comes with a 30 day, money back guarantee and a 90-day/4,000-mile (whichever comes first) limited warranty.

What is the Carfax Buyback Guarantee?

The CARFAX Buyback Guarantee helps protect consumers from unknowingly buying a vehicle with a DMV-issued title brand, such as Salvage, Junk, Rebuilt, Fire, Flood, Hail, Lemon/Manufacturer Buyback, Not Actual Mileage, or Exceeds Mechanical Limits.

Can I sell my car back to CarMax if I still owe?

CarMax stores also accept cash and debit cards. If the amount you owe is less than $250, we will accept a personal check.

How long is Carmax warranty?

Every car we sell is CarMax Certified and comes with a 30-day money-back guarantee (up to 1500 miles, learn more ), and 90-day/4,000-mile limited warranty (whichever comes first). See store for written details. † CarMax delivery is available within a 60-mile radius of select stores.

What does it mean when a car is CarMax certified?

Every car we sell is CarMax Certified, which means no flood or frame damage, and no salvage history. In addition, it means a car has passed our 125+ point inspection and undergone a detailed reconditioning process.

What is MaxCare Extended Service?

MaxCare extended service plans are an optional service you can choose to purchase when you purchase your car. These optional plans can be tailored to your monthly budget, and provide coverage of your vehicle’s major systems and hundreds of parts, inside and out, for several years.

We only sell the best

Millions of cars are ruled out by our vetting process, and we never sell cars with flood damage, frame damage, or salvage history.

Stress-free car buying

Take up to 24 hours to make sure the one you want is the one you'll love. Part of our Love Your Car Guarantee. Learn More.

We've got your back

We give you 30 days (up to 1500 miles) to decide if your car is the perfect fit for your life. If not, bring it back for a full refund. Learn more about our guarantees.

The most flexible car-buying experience ever

Unless otherwise noted, every car you see online is at a CarMax. You can browse and compare our full inventory and choose from any store in the country. *

How much is a carmax deductible?

Every vehicle has a $50 deductible option. From there, deductibles range from $50 to $500, depending on the vehicle type.

What is the difference between CarMax and MaxCare?

At CarMax, both provide peace of mind, but there’s one main difference. MaxCare extended service plans are optional and need to be purchased when you buy your car, while every CarMax used car automatically comes with a limited warranty, even if that car is still covered by the manufacturer’s warranty. Our limited warranty covers the vehicle's major systems, plus hundreds of parts inside and out, and the labor required to make repairs. It lasts for 90 days or 4,000 miles, whichever comes first. 1

How many miles does Carmax drive?

Plans are tailored to the specific vehicle and odometer miles on the vehicle. On average, CarMax customers drive between 12,000 and 15,000 miles each year. If you drive less than 12,000 miles, consider a lower mileage plan. If you average over 16,000 miles each year, you may want to opt for a higher mileage plan.

How long does MaxCare cover?

MaxCare provides emergency roadside assistance around the clock, 365 days a year , starting the day your plan begins. You’re covered anywhere in the United States or Canada. If you need to leave your car in the shop overnight for covered overnight repairs, MaxCare includes rental reimbursement – up to $40 a day for up to seven days. And, if you buy a MaxCare plan, you can cancel at any time. Some customers may also be eligible for a pro-rated refund.

Does emergency roadside assistance cover flat tire replacement?

emergency roadside assistance for flat tire doesn’t cover tire replacement, only removal of the flat tire or mounting of spare tire replacement.

Does Carmax have a money back guarantee?

You get a boost of confidence from knowing your CarMax car comes with a 30 day, money back guarantee and a 90-day/4,000-mile (whichever comes first) limited warranty. 1 And you may have questions about the added protection of an optional MaxCare extended service plan. CarMax has the answers you want.

How much is MaxCare for repairs?

You’re covered anywhere within the United States or Canada. For overnight covered repairs, your MaxCare plan will reimburse rentals for up to $40 per day, for up to 7 days. Get a $50 discount on your deductible at any CarMax Service Center or RepairPal Certified shop. Some state limitations may apply.

What is MaxCare Extended Service?

MaxCare extended service plans are an optional service you can choose to purchase when you purchase your car. These optional plans can be tailored to your monthly budget and provide coverage of your vehicle’s major systems and hundreds of parts, inside and out, for several years.

What is named exclusion in MaxCare?

Unlike many other service plans that are available today, MaxCare offers named exclusion coverage as opposed to named component coverage. What this means is that there is a specific list of non-covered components and losses. Certain causes of loss such as corrosion and abuse are also excluded.

Is CarMax a third party?

1. MaxCare is administered by independent third-party administrators. CarMax is not a party to MaxCare contract. MaxCare® is administered by independent third-party administrators. CarMax is not a party to MaxCare contract. Beyond the limited warranty—. MaxCare keeps you covered.

Does CarMax have a warranty?

Every car we sell automatically comes with a CarMax limited warranty even if your car is still covered under the manufacturer’s warranty. This means your vehicle’s major systems, plus hundreds of parts inside and out are covered, including labor. We offer a 90-Day/4,000-Mile (whichever comes first) Limited Warranty.

What happens if you sell a car to Carmax?

If you sold a vehicle to Carmax and want it back, that’s really up to them, as that sale is final when you sign the paperwork. If they do agree to return ownership to you, there may be a cost involved. Keep in mind that they will inspect the vehicle, and if you have damaged it, you’re most likely out of luck.

Why does Carmax use autocheck instead of carfax?

My friend tried to return a car to Carmax. Here’s why. They use autocheck purposely instead of carfax because autocheck doesn’t catch as many accidents. Carmax purposely buys cars with bad carfax reports but clean autocheck reports, because they can get them cheaper, and make more of a profit.

What happens if you owe $4000 on a car?

If you owe $4000 on the car and CarMax will give you $3000 for the car, then you will have to write CarMax a check for $1000 and sign the title of the car to them.

Does Carmax pay Kelley Blue Book?

Carmax is a for-profit business and is not going to pay you the high-end of Kelley blue book in most cases. That's why they give you an offer that's good for seven days. That way you can try to sell your trade in yourself or sell it to Kelley blue book! You don't have to buy a car from Carmax to get the same offer.

Is Carmax a for profit company?

From my experience people are extremely delusional about the value of their trade-in and most of the complaints about Carmax occur in this area. Carmax is a for-profit business and is not going to pay you the high-end of Kelley blue book in most cases.

Does Carmax have an auto check?

As far as with the other writer said about Auto check. That's incorrect information. Carmax has a contract with Auto check because they tend to actually have more information then Carfax but sometimes it is different. We give all the information we know about the car to the customers.

Is CarMax better than Whole Foods?

In sum, the user experience in both CarMax and Whole Foods is much better than in their average competition’s stores. Some people shop at Whole Foods because of that user experience. Some people shop at discount groceries because price is more important than user experience.

Questions regarding selling a car to Carmax

I want to sell my 2014 Hyundai SantaFe Sport. Carvana online offer is for a little over $9,000, and I want to see if my local Carmax will buy it for more.

90 Day Warranty Question

I recently purchased a BMW I3 from Carmax and brought the car in about a week later for a strange noise that happened when reversing. Carmax service center told me it was normal and even said they asked the BMW dealer nearby. Two months later the noise still sounds strange to me and it even makes more squeaking when using the shocks.

Carmax warranty on cv boot

I bought my car 2 months ago. Yesterday as I was installing lowering springs on my car, I noticed one of the cv boot was ripped. I went ahead with the install anyways.

Bankdraft

I recently sold my car to Carmax that i still owed money but since i have a positive equity they gave the difference and issued me a bank-draft. After that I deposited it, on the next my bank cleared it but taken it back right away, have anybody experienced it when they deposited the bank draft!?

Will Carmax accept trade-ins if you only have one key?

As the title says. During the initial appraisal they said they would most likely send my car to auction.

Removing Modifications for a Second Appraisal

New to Reddit and this subreddit, I tried searching for my answer but couldn't find anything.

Can someone better explain the 90 Day Carmax Warranty

Scenario: Let's say I buy a car from Carmax and on Day 1, I take it to a mechanic to be looked at.

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