Return policy: The seven-day return policy is a “no questions asked” affair The vehicles go through a 150-point inspection Purchase includes a free oil change 100-day warranty Nearly everything is done online Cons for using Carvana For every positive, there’s a negative. Fortunately, in the case of Carvana, there are not too many cons:
Full Answer
Why is Carvana so cheap?
Why are Carvana cars so cheap? Carvana promises to offer lower prices on well-maintained used vehicles by cutting dealerships out of the car-buying process. Since Carvana operates almost entirely online, the company doesn’t have the overhead of a traditional dealership or even of competitor CarMax.
Does Carvana inspect cars before buying?
On the other hand, however, Carvana gives bafflingly low trade-in offers, offers no way to test or inspect a car before purchase, and is Scrooge McDuck-levels of greedy. Miserly as they are efficient, Carvana may deserve your business if they offer you a truly amazing deal.
Is Carvana a good deal?
Yes, definitely. But if you don’t want to do that, you can rest assured knowing that you at least received a fair deal from Carvana. Ray Shefska, from Your Auto Advocate, probably said it best, “If you have a strong urge to think that you have to beat the salesman up in order to get a good price, then go to an old-fashioned car dealership.
Does Carvana give fair trade in value?
However, if you sell your car to a dealer like Carmax or Carvana or trade it in on another vehicle, you will receive its wholesale value, which is always lower. … They are lower than retail values because the dealer who buys your car at wholesale then plans to resell it at the higher retail price. Is CarMax Appraisal Fair?
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Is Carvana return policy legit?
Yes! All Carvana cars come with a 7-Day Money Back Guarantee (this also applies to all Out of Market Delivery Customers). If you decide you don't like the car during those first 7 days, please contact us where any of our chat, SMS, or phone Advocates can help set up a return or exchange for you.
Does Carvana have a return fee?
There is no fee to return or exchange a vehicle for customers in our local markets. If you are outside of a local market, you will be refunded the price you paid for the vehicle, excluding the delivery fee.
What is the downside of Carvana?
Cons for using Carvana The prices of cars may be on the higher side compared to private party sales or other used car dealers. No opportunity to test drive the car upon delivery. Buyers might not see certain features or damage from the online pictures alone.
What happens if you return a car to Carvana?
You can also drive the car for up to four hundred miles before returning or exchanging it. Carvana will charge you $1 for each additional mile if you go over the limit. They also provide the option to exchange your vehicle up to three times. The third vehicle does not come with the seven-day money-back guarantee.
Can I cancel my Carvana purchase?
You can cancel your pre-order at any time.
Can Carvana return your trade in?
If you return your Carvana vehicle and had traded in a car to us, we will return your trade-in to you. Please note we only keep your trade-in vehicle during your first 7-Day Money Back Guarantee. If you opt to swap into a different Carvana vehicle, we do not keep your trade-in vehicle past the initial 7 days.
Can you return a car to Carvana after 7 days?
Our 7-Day Money Back Guarantee begins the day you receive the vehicle, regardless of time of day. During that time, you can drive it for up to 400 miles and return or exchange it for any reason.
Can Carvana be trusted?
Is Carvana legit? Carvana can be an excellent choice if you want to avoid visiting multiple dealerships or haggling over price. The company's online listings make the process straightforward and quick. Carvana provides delivery and pickup options, and it offers financing options for nearly anyone.
Can you haggle with Carvana?
We don't negotiate on pricing; our vehicles are priced as competitively as possible and we never add on any dealer charges.
How many times can I return a car to Carvana?
Shoppers can return the car and exchange it for another, which will also come with a seven-day return policy. Carvana allows customers to return a car up to three times, but the third vehicle will not come with a return policy.
Can I sell my Carvana car back to Carvana?
Can I sell my vehicle to Carvana without buying a car from you? Yes. If you live in, or can meet us within, one of our local markets then you can absolutely sell us your car and we'll even pick it up!
Does Carvana affect your credit score?
If I get pre-qualified through Carvana, does it impact my credit? No. When you pre-qualify with Carvana, you see real, personalized terms without affecting your credit score. Though your terms will not change, we do complete a formal credit inquiry when you schedule your delivery or pickup.
How do I return something to Carvana?
If you would like to initiate the return process of your vehicle, please call in to our Customer Advocates at 1-800-333-4554. We will employ a new driver to pick up the vehicle from your home. This typically takes an estimated 5 - 15 business days.
What is Carvana delivery fee?
This is refundable if you choose to return your vehicle. If you are outside our free delivery area and would like the vehicle delivered right to your door, there will be a $599 transport charge that is non-refundable should you choose to return your vehicle.
Is Carvana better than CarMax?
Carvana is a better option if you look for convenience and ease of use in your purchases and trades. On the other hand, CarMax is ideal for people who want to test drive the car beforehand and who do not mind going to their nearest CarMax location to do it.
Key Things To Know About the Carvana Return Policy
Carvana’s return policy may be simple, but there’s still a lot to consider. The seven-day money-back guarantee starts from the day you receive the car, but you must submit your return request before 5 p.m. on the seventh day. For instance, if the car reaches you at 7 p.m. on a Sunday, you have until 5 p.m.
How To Return a Vehicle to Carvana on Your Own
To make use of the Carvana return policy, you have to call 800-333-4554 and ask to return/exchange the vehicle. Carvana’s customer service operates 24/7, so you can contact them whenever you want, but keep in mind the deadline for your seven-day money-back guarantee.
How Can DoNotPay Help You With the Carvana Return Process?
If you want to make use of the seven-day return policy but don’t want to spend hours on the phone with customer service, leave it to DoNotPay. Here’s what you have to do:
How Long Does It Take for Carvana To Refund Your Money?
Once the refund request has been registered and the return has been made, Carvana will refund you within seven to ten business days (depending on your bank). Fear not if they don’t—you can use the DoNotPay app to demand a refund!
What Else Is DoNotPay Capable Of?
Being your personal AI-powered assistant, DoNotPay can help you get rid of:
Carvana the smoke and mirror company
This company will make you jump threw hoops in the process making you think everything is ok . I stayed on the phone for 5 hours talked with 3 different people trying to get some kind of indication everything was ok just to find out I was SCEWED nothing but lying and Manure CARVANA Sucks. The wind blows but CARVAnA sucks don’t waste you time
Epic Failures Part 2
Continuation of review titled "Epic Failures at Every Turn" 2/24/22 To note, I began this process AT DELIVERY and had it to the Carvana-approved mechanic 3 days later (earliest opening). I didn't wait for months or even weeks.
DO NOT trust them
Unbelievable poor customer service. Took money for car before delivery contrary to their policy and when I cancelled order spoke to three people to refund money without any action. So far have waited over a week for them to refund my money that they took illegally. Litigation pending!
Poor service after the sale
Initiated a purchase and selected Carvana Care extended warranty, decided on a different vehicle and after signing realized that selection didn't carry over. Tried since the pickup to add the warranty, you would think they would happily take more of your money, but no, they want to make the process much harder.
Terrible customer service
Terrible customer service. People who answer phone are very nice but unable to help. I have contacted the twice about my temporary plates expiring and now expired and customer service said I should not drive until they send me some kind of update! Seriously??
BEWARE PLEASE READ
BEWARE: This is an online company with TITLE Issues ! You can google it : they are not able to find your car title after 6 months. So you are not able to drive it ! No tags.
Don't accept your car unless it's perfect
I received my Honda Pilot with one surprise issue. The inside of the lift gate wasn't painted and the driver from carvana told us not to worry that he would mark it and send it in and it would be fixed. After not hearing from them for a couple weeks we called and carvana said they never heard of this and we accepted the car so it was on us to fix.
How long is the Carvana warranty?
Warranty. Carvana offers a complimentary warranty that’s good for 100 days or 4,189 miles, whichever comes first. This warranty includes roadside assistance and covers basic and powertrain parts. A small copay is due when opening a warranty claim.
How long does it take to get an old car back from Carvana?
If you trade in your old car and change your mind about the vehicle purchased through Carvana, you can get the old one back within the seven-day return policy window.
How does Carvana work?
The idea behind Carvana is relatively simple: you see a car, buy it, and receive it. Customers scroll through a selection of vehicles on a phone, choose the one they want, pay for it and choose a pickup option. They can either opt for home delivery or go to one of Carvana’s giant “ vending machines”.
What is Carvana's search system?
Carvana has gas, hybrid and electric models. Their search system includes filters such as total price, monthly payment, year, mileage, body type, engine and drivetrain. Additional filters include features like: When you search for a car, Carvana will ask for your location.
What is the difference between a car dealership and a carvana?
One significant difference between a car dealership and Carvana is that the latter doesn’t stock new cars. There are many lightly-used vehicles with a few hundred miles or so, but you can’t find a brand new car with only a handful of test-driving miles. Carvana has gas, hybrid and electric models.
How much does it cost to deliver a car from Carvana?
The delivery fee varies, but is generally between $199 and $1,000 depending on where you live and where the car is coming from. A third option is to buy a one-way plane ticket to a city with a Carvana vending machine, pick up the car and drive it back.
What is the minimum salary for Carvana?
Carvana has no credit score requirement for borrowers, but there is a minimum annual salary of $10,000.
How long is Carvana loan good for?
Loan status. If Carvana wants your car, you’ll get an instant cash offer that’s good for seven days. If you accept the offer, you’ll make an appointment for Carvana to come to inspect your vehicle onsite. That could be as soon as the next day. If it passes their tests, they’ll cut you a check on the spot.
What is a 360 view?
The 360-view even allows you to highlight “Hotspots,” which could be minor dings or imperfections in the exterior. When you click “Vehicle Details,” you’ll also see the car’s Vehicle Identification Number (VIN), which you’ll want to look up to see the vehicle’s history. You can do that for free.
Does Carvana offer fly and drive?
Advertisement. If that’s some distance, Carvana offers a “Fly and Drive” option. The company will subsidize up to $200 of a one-way airfare to one of its machines. Someone will pick you up at the airport, take you to your car — and then you drive home.
Does Carvana have a dealership?
Since Carvana operates almost entirely online, the company doesn’t have the overhead of a traditional dealership or even of competitor CarMax. With Carvana, you can buy or sell a used vehicle from the comfort of your home on your computer or smartphone with no haggling involved. If you’re buying, Carvana will deliver your purchase ...
Does Carvana have in house financing?
Carvana also offers in-house financing; you can pre-qualify on the site. Of course, you’ll want to compare any offer you get from Carvana with other financing options, especially those from credit unions. And again, when you buy a car from Carvana, you have seven days to return it with no questions asked.
Epilogue: Finally gave up after 6 delivery delays
I've posted about this before and I'm not going to bother going into too much detail because there are apparently lots of people who just downvote every post about a bad experience with Carvana, but to close the loop, I just finally gave up.
Almost a year
Well after almost a year I'm still waiting for my tags. I've even got the AZ Attorney General Involved. My paper work has been lost 3 times. It took 6 months for Carvana to admit it was their fault. Needless to say I would never use Carvana again. I bought my car Nov of 2020 fyi. My expected tag date is late Oct 2021.
Got my car today
I ordered my 2012 Honda CR-V on Friday, was scheduled today, only got delayed an hour (I got lucky I think) my husband is a mechanic by trade so we took it to his shop and did a full inspection. So far, all it needs is a slight alignment. Otherwise I’ll update in 7 days and tell y’all how it goes!
Car Delivery Delayed - Not very believable
I bought a vehicle off Carvana which was supposed to be delivered today @ 4:30pm. At 3:15pm, the driver texts me asking for selfie, license pic, and proof of insurance. No problem, sent over. At 4:00pm, she texts me saying that they were doing a "last inspection" and found that they need to replace the front tires due to lack of tread.
My Carvana Experience
Hey all, just wanted to share my Carvana experience with you! I’m in Florida if that makes a difference. I’m on mobile so formatting, spelling errors etc.
Terrible Carvana Experience in NC - Registration Issues
UPDATE: I took off work to go to the license plate agency. I was told I need to go get an inspection, so I quickly did that.
Overall Awful Experience with Carvana
This is my experience with Carvana and I recommend you shop elsewhere if you are in the market. I ordered a Jeep Wrangler through Carvana and took delivery on 8/25/21. I traded in a 2014 Mazda CX-5 and was originally very happy with the trade-in value that they gave me and the prices of the vehicles I was looking at.
How long does Carvana take to return a car?
Carvana offers a seven-day no-hassle return policy on every car; just schedule a pickup by 5 pm EST on day seven, let them know why, and they’ll come to haul it away.
What is Carvana website?
Carvana’s website is a masterclass in design. Most B2C sites can learn a thing or two from Carvana’s search functionality, individual listings, and superb UI. Here’s a list of things you can accomplish on Carvana.com in under five minutes each: Find your ideal car. Purchase a new car.
How many points does Carvana have?
Each one supposedly meets the rigorous standards set by the Carvana Certified Program, having passed a 150-point inspection, with no reported accidents or frame damage.
Does Carvana ask for manual transmission?
Everything is crisp, simple, and easy to use. Hilariously, Carvana will also ask you to make sure you want a car with a manual transmission. There’s a “Millennials can’t drive stick” joke in here somewhere. When you’re ready to buy a car, you’ll click GET STARTED. Then, you’ll head to the purchase dashboard.
Is Carmax a vending machine?
Carmax has since evolved to offer at-home delivery, but having purchased cars through both services for clients I can say that Carvana’s is leagues more convenient. To generate buzz, Carvana built the first “car vending machine” in 2013, and in 2017 the company went public.
Is Carvana a convicted felon?
To her credit, so much about Carvana seems hard to believe. It was bankrolled by a convicted felon and founded by his son. The company has erected 24 wildly expensive car vending machines inside major cities, and despite a floundering IPO, has still managed to survive, competing with established juggernaut Carmax.
Is Carvana cheaper than Carmax?
Plus, Carvana is a little cheaper than Carmax, offers easy financing options, and carries a solid record for customer service . On the other hand, however, Carvana gives bafflingly low trade-in offers, offers no way to test or inspect a car before purchase, and is Scrooge McDuck-levels of greedy.
Carvana- Not Even Once
Ive waited so long to write this up. I wanted to make sure I was completely done dealing with Carvana before I wrote this because I was convinced that they would mess up at literally every step and I was very correct about that. This may be long, but ya know what? So was my time dealing with this “business”. I’ll include a tldr at the bottom.
Update: Finished with everything
This is an update to my previous post here. Ordered a truck on carvana, went through the paperwork, e signed everything, all good. 2 weeks later, truck is at my house, even though I live 4 hours away from the nearest hub (read: I live in the middle of nowhere, about 20 miles south of the geodetic center of North America. Yeah, nowhere).
Oh the lies you will get told- recieved damaged car
2 months ago I purchased a vehicle through Carvana. With this purchase I was also selling carvana my daily driver at the time. The delivery was delayed so I was given the option to continue or switch my purchase to a different vehicle; I switched.
Everything going great so far
This is my first time using Carvana. I ordered a 2020 Nissan Titan, which is a difficult car to find here (worst selling truck in the US, lol, but they're actually really good trucks). The price was better than average for my area, and it's fully loaded and has less than 2k miles.
Had some issues but it worked out OK
Got a really great deal on a low mileage german car. I was very surprised that they didn't verify my income in any way at all whatsoever. Just a few button clicks and we were done. Picked it up from the vending machine the next day - which was a pretty cool experience.
Great experience selling to Carvana
Just sold my Jeep last Sunday, great experience selling and offer was $3000 higher than carmax. Got the offer, submitted paperwork that day and approved for scheduling that day as well. Scheduled pickup two days out. They showed up on time, took a quick test drive, signed papers and loaded up the Jeep.
Registration issues from hell
On my second temp plate.