What is the return policy for the products I order on Chewy?
Chewy has one of the most generous return policies on offer, allowing customers return their products within 365 days of ordering. They remove the stress out of ordering, meaning if you’re not 100% satisfied you can send your product back. That’s a load of time to send back something you are not satisfied with.
How long does chewy take to process returns?
Our return policy guides cover most major brands, such as: How Long Does Chewy Take To Process Returns? Chewy takes three to five business days to issue refunds for returns after they receive the items. The amount is fully refunded to the original payment method, even accounting for the shipping fees.
How do I return a chewy eGift Card?
Call Chewy at 1-800-672-4399, they will provide instructions for returning your item and apply a refund to the tender you purchased the item with. What’s the benefit of buying an eGift card?
How do I contact chewy customer service?
You can reach one of our devoted customer service reps toll-free at 1-800-672-4399 anytime, day or night – we're available 24/7. You can also chat or email service@chewy.com and we'll get right back to you with a response.
How to cancel a chewy order?
To cancel it you’d have to log in to your chewy account then click on Orders and select the product that you want to cancel. Or contact Chewy here, with your order number to get it cancelled. If the order is already processed, then you can only apply for a refund.
How to use Chewy gift card?
You can use it on chewy.com and on the Chewy mobile app. Just add items to your cart and go to checkout, there click on ‘Apply for Chewy Gift Card,’ and enter your eGift Card Number and PIN. You can also add your eGift card to your account and use it later. Do it here.
Where is Chewy located?
Chewy is the online retailer of pet food and everything pet related, based in Dania Beach, Florida. Owned by PetSmart, Chewy is every pet lover’s favorite pet shopping center. It’s always a good practice to be aware of the Chewy Return Policy beforehand.
Can you return Chewy pills?
Remember, Chewy Return Policy doesn’t allow returns or exchanges on prescription medications unless the medication you received is wrong or damaged.
All You Need To Know About the Chewy.com Return Policy
The Chewy online retail store accepts mail-in returns of all unused and expired items and prescribed medication. The prescribed medication policy is overruled if you receive a wrong or damaged product.
How To Initiate a Return Request Following the Chewy Return Policy
You can start the Chewy returns process using any of the following options:
Sit Back and Let DoNotPay Request a Return for You
If you think that returning products is overly complicated, we feel you. That’s why we created a feature that helps people get the fastest item return experience.
How Long Does Chewy Take To Process Returns?
Chewy takes three to five business days to issue refunds for returns after they receive the items. The amount is fully refunded to the original payment method, even accounting for the shipping fees. If you’re asking for an exchange, you should receive it in one to three days.
Demand Your Refund From Chewy With Our Instant Chargeback Feature
If a company is stubborn and refuses to refund your purchase, DoNotPay has a solution. Use our refund feature by following the instructions below:
Did Chewy Wrong You? Sue Them in Small Claims Court!
You shouldn’t take injustice from big companies, especially when we offer you our assistance. We can help you sue anyone in small claims court by:
Wait! DoNotPay Can Help You in Many Other Ways
DoNotPay has many different areas of expertise—helping you return your faulty items is only one of them.
How to order on Chewy?
Next, search for the items you would like to order. Use the search bar at the top of the page to search for products. Or, click “Shop by Pet” to browse different categories. Click on a product to see more details.
How to pay with Chewy gift card?
To pay with a Chewy Gift Card, go to Gift Cards, select “Add a Gift Card,” and enter your Gift Card number and PIN. You can also add or change any of the payment methods we accept at Checkout.
How to add items to Autoship?
To add items: go to the product page of the item you'd like to add and click the "Add to Autoship" or "Ship once with next Autoship" button. If you have multiple Autoship orders, you'll be asked to select which one you're adding to! To remove items: go to Manage Autoship and select your Autoship order.
How do I contact Chewy Pharmacy?
How can I reach Chewy Pharmacy? For questions about medications, our pharmacists are available at 1-877-977-3879 and rx@chewy.com . For questions about prescription food, we’re available 24/7 at 1-800-672-4399 and vetdiet@chewy.com.
How to pay with PayPal on Chewy?
To pay with PayPal, click “Add Your PayPal Account” and you'll be asked to sign in to your PayPal account. After you sign in, you'll be taken back to Chewy.com. To pay with Apple Pay, visit Wallet & Apple Pay in the settings on your iPhone, iPad or Mac and follow the instructions to set up Apple Pay.
How to add a product to your cart?
Click on a product to see more details. To add the product to your cart, click on the orange button that says “Add to Cart.”. After you add something to your cart, you can keep shopping or check out. To check out, click on the orange button that says “Proceed to Checkout.”.
What is the phone number for Pet Supplies?
If you’re not 100% unconditionally satisfied with your pet supplies, please call us 24/7 at 1-800-672-4399. We’ll provide instructions for returning your item (s) and apply a refund to the tender you purchased the item (s) with.
How to order on Chewy?
Next, search for the items you would like to order. Use the search bar at the top of the page to search for products. Or, click “Shop by Pet” to browse different categories. Click on a product to see more details.
How to pay with Chewy gift card?
To pay with a Chewy Gift Card, go to Gift Cards, select “Add a Gift Card,” and enter your Gift Card number and PIN. You can also add or change any of the payment methods we accept at Checkout.
How to change autoship frequency?
To change how often your Autoship arrives, click the “Change” link in the Frequency section. Select your preferred frequency from the dropdown menu. Updating your frequency will not affect the date of your next order. The frequency of your Autoship orders will change after your next order date.
How to add items to Autoship?
To add items: go to the product page of the item you'd like to add and click the "Add to Autoship" or "Ship once with next Autoship" button. If you have multiple Autoship orders, you'll be asked to select which one you're adding to! To remove items: go to Manage Autoship and select your Autoship order.
Can I autoship my pet's prescription?
Yes, if you have a valid prescription or remaining refills on file, you can set up an Autoship for your pet's prescription medications. If we do not receive a prescription, or if your prescription is expiring soon, one of our team members will reach out to your vet to obtain approval.
What is the Chewy Privacy Policy?
This Privacy Policy ("Privacy Policy") explains the type of information we collect from individuals that visit our websites (each, a "Site") or use our mobile applications (each, an "App") where this Privacy Policy is posted or otherwise connect with us offline such as via telephone ("Off line Services", and collectively with all Sites and Apps, the "Services" or individual ly, a "Service"), and how we store, use, disclose and protect such information. This Privacy Policy also provides employment applicants with information about the categories of personal information that we collect from them, and the purposes for which applicants’ personal information is used. By using or accessing our Services, you agree to the collection, storage, use and disclosure of your information as described in this Privacy Policy.
What are the identifiers for Chewy?
Identifiers: First name, last name, nickname, postal address, telephone number, email address, online profiles, and signature. Purpose Of Use: To verify your identity; to communicate with you about your application for employment with Chewy; to perform a background check; to comply with legal requirements.