Can I return a couch to CITY Furniture?
Item must be in new, unused condition in the original packaging. Any damage must be reported to Customer Care within one (1) day after delivery and will require clear photographs to arrange appropriate services. For minor damages, CITY Furniture will provide in-home repair service.
Can I return furniture after delivery?
If the item arrives damaged or different from how it was described or purchased, many retailers will pay for the return shipping. But if you're simply returning the item because you no longer like or need it, you will probably have to cover that cost.
Can you return a couch?
Fortunately, despite what the retailer may try to tell you, you can still send the faulty sofa back. Under the Sale of Goods legislation, a retailer has a responsibility to provide you with goods of a certain standard of quality and durability.
What is Value City's return policy?
After your receipt of merchandise, if you are dissatisfied for any reason, you may return it for a full refund, less delivery fees, so long as it is returned or exchanged within 7 days of pickup or delivery.
What percentage of furniture is returned?
“Shoppers return 5 to 10 percent of what they purchase in store but 15 to 40 percent of what they buy online,” David Sobie, co-founder and CEO of Happy Returns told CNBC.
How do I return a couch package?
1:062:32Packing Sofa - YouTubeYouTubeStart of suggested clipEnd of suggested clipCover the couch in sections with the packing blankets taping. Around each one to keep it snug andMoreCover the couch in sections with the packing blankets taping. Around each one to keep it snug and secure. Once you have the couch covered you'll be ready to take it to the truck.
Can a store refuse to give a refund?
In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
Why is my couch so uncomfortable?
If your couch is older and has become uncomfortable, it is usually because of the degradation of its materials. Most furniture companies will use industrial-grade High-Density foam (1.7 – 1.9 lb. density) for their cushions.
What is the restocking fee?
A restocking fee is a fee charged to a customer when merchandise is returned for a refund.
What is Big Lots return policy on furniture?
Returns must be made within 30 days of receipt. Bring the item, along with all packaging, paperwork, parts and accessories to any Big Lots store. To ensure a refund or exchange, the item must be in its original packaging and condition.
Can you return American Signature furniture furniture?
Merchandise can be returned within 7 days of the date of the delivery, minus delivery fee with 15% restocking fee. Merchandise cannot be returned after 7 days of the date of the delivery. Item(s) shipped via manufacturer parcel shipping may be cancelled for a full refund up until the item(s) ships from warehouse.
What is pure promise?
Pure Promise is a 5 year worry-free protection plan for your furniture. It covers stains, accidents, and structural damage to fabric, leather, and wood items. A Certified Service Technician responds to all incidents. Trained Professional will repair or replace damaged items.
Can I cancel furniture order before delivery?
Make it clear that you need the goods by a certain date, or for a service to start or finish by a set date. If the retailer does not deliver by then, you'll be legally entitled to cancel your order and demand a refund for a deposit or the cancellation of any credit agreements.
What are my rights when furniture delivered damaged?
Delivery of the wrong item(s) If your delivery contains the wrong items, then you have the right to a replacement. The Consumer Rights Act states that items must be 'as described'. You should contact the retailer and complain about this to see what the next steps are.
Can a store refuse to give a refund?
In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
What is the restocking fee?
A restocking fee is a fee charged to a customer when merchandise is returned for a refund.
How long is a value city furniture warranty?
Accessory items are warranted for a period of 90 days.
How long does it take to cancel a value city furniture lock?
You may cancel the price lock and receive a full refund if your request is made within 180 days of your last payment. After 180 days of inactivity, VALUE CITY FURNITURE/AMERICAN SIGNATURE FURNITURE will deduct a non-refundable of your last payment.
How long does a price lock last?
Price Lock holds the price of merchandise for 90 days beginning on the date of your deposit. This policy does not guarantee availability of merchandise. Your purchase must be a minimum of $500 with a 10% down payment and payments of 10% of the original invoice total each month. You may cancel the price lock and receive a full refund if your request is made within 180 days of your last payment. After 180 days of inactivity, VALUE CITY FURNITURE/AMERICAN SIGNATURE FURNITURE will deduct a non-refundable of your last payment. After 180 days of inactivity, VALUE CITY FURNITURE/AMERICAN SIGNATURE FURNITURE/AMERICAN SIGNATURE FURNITURE will deduct a non-refundable $10 service fee from your invoice every month, except where prohibited by law.
How long does the value city price lock last?
Price Lock holds the price of merchandise for 90 days beginning on the date of your deposit. This policy does not guarantee availability of merchandise. Your purchase must be a minimum of $500 with a 10% down payment and payments of 10% of the original invoice total each month. You may cancel the price lock and receive a full refund if your request is made within 180 days of your last payment. After 180 days of inactivity, VALUE CITY FURNITURE/AMERICAN SIGNATURE FURNITURE will deduct a non-refundable of your last payment. After 180 days of inactivity, VALUE CITY FURNITURE/AMERICAN SIGNATURE FURNITURE/AMERICAN SIGNATURE FURNITURE will deduct a non-refundable $10 service fee from your invoice every month, except where prohibited by law.
How long is a mattress warranty?
Accessory items are warranted for a period of 90 days. " AS-IS" items carry no warranty and the sale is final (except where prohibited by law). For warranty claims on mattresses, box springs, or additional protection or warranty programs, refer to that warranty for service information.
How long does a store have in-home service?
You will also receive, for a period of one year, in-home service for any repair of defective items if, at the time of service, you live within the store' s service and delivery area. If you no longer live within the store' s service and delivery area it will be your responsibility to return any merchandise to the store for service or exchange.
Can you return merchandise to Value City?
Stores do not have the ability to hold merchandise past the scheduled date of pick up. If you are unable to pick up your merchandise on your scheduled date, please notify the store immediately. Except where prohibited by law, there will be a 15% restocking fee on merchandise that has been returned to stock. At the time of pick up, inspect your merchandise for any visible signs of defect prior to departing the store. It is your responsibility to properly secure and tie down merchandise to your vehicle. VALUE CITY FURNITURE/AMERICAN SIGNATURE FURNITURE associates may assist in loading merchandise but reserves the right to refuse loading merchandise which may result in injuries or property damage. VALUE CITY FURNITURE/AMERICAN SIGNATURE FURNITURE will not be responsible for any damage or loss caused to customer merchandise and/or any vehicles during the loading or transportation of your merchandise. Once picked up, if you discover damages to your merchandise, you must notify store personnel within 7 days of taking possession of the merchandise to be eligible for a refund or exchange. It will be your responsibility to return any merchandise to the store for service or exchange.
Shipping and Delivery
I put my zip code online, and it says you don't deliver to my area. What do I do?
General
We are always looking for great people to add to our CITY Furniture Family! Click here to apply.
How long does City Furniture cover?
Your furniture is covered by the CITY Furniture, Inc. 1-Year or 3-Year In-Home Service program if so marked on your invoice. CITY Furniture will repair or replace any furniture with manufacturer’s defects in workmanship and materials for one year or three years from the date of delivery.
What happens if you can't remove a stain from City Furniture?
If a stain is unable to be removed, the affected part or entire piece will be replaced free of charge. CITY Furniture reserves the right to cancel this agreement and refund the purchase price.
How long is patio Renaissance warranty?
Patio Renaissance woven products are covered by this warranty for defects or failures of the woven material such as discoloration, fading or splitting of the woven material within 3 years of the original date of purchase. On claims after the first year of the purchase either the retailer or consumer will be required to pay any and all shipping charges on the replacement.
What is furniture in transit or storage?
Furniture in transit or storage, fabric flaws or fading and treated fabrics that have been abused or mishandled.
Does City Furniture cover electronics?
CITY Furniture will perform this service in your home, in the CITY Furniture trading area within the state of Florida. Clearance and electronics are not covered. As a bonus, if a claim is not made during the 1-year or 3-year term, CITY Furniture will reimburse the full amount as an in-store gift certificate. Service within the first 30 days does not affect your gift certificate. For information call 1- (866)-930-4233.
Can you request photos of a damaged item?
For quality control purposes and verification, we reserve the right to request photographs of the damaged item (s) prior to processing a warrant y claim.
Does City Furniture have warranties?
CITY Furniture grants or implies no warranties of performance on any products. All warranties provided, if any, are manufacturer’s warranties. Warranty paperwork is typically included in the packaging of the product.
What is the restocking fee for a return?
Except where prohibited by law, a 15% restocking fee may apply to returned merchandise or cancelled orders. If a restocking fee is not charged, your refund will include taxes paid and the cost of any additional protection or warranty programs purchased.*
How long does it take to return a sandbox?
Returns must be made within 7 days upon receiving item(s) and will incur a 15% restocking fee.
How long is a warranty on a defective item?
For a period of one year, in-home service for repair or replacement of defective items.
Does the inclusion of products on this website imply or warrant that these products will be available at any time?
The inclusion of any products on this website does not imply or warrant that these products will be available at any time. Product availability may differ by region, so the easiest way to obtain stock information is to provide us with your zip code. You can also contact your local store to see if the product is available for immediate purchase.
Do you have to pay for online orders?
All online orders must be paid in full at the time of purchase. The standard forms of payment for online orders are Visa, MasterCard, American Express, Discover and our private label credit cards.
Can product information change without notice?
Product information is subject to change at any time without notice. If you need more information than what is provided in the Product Description, a Home Furnishings Consultant at your local store will be happy to answer all of your questions.
