- We only accept returns sent to us within 21 days after an order has been delivered to you.
- All return packages must be shipped with a proof of purchase. ...
- The items must be sent back to us in original condition with packaging and tags still attached.
- We do not charge restocking or refund handling fees.
Full Answer
What happens if my CamelBak product fails?
If your CamelBak product has legitimately failed due to a manufacturing defect, we Got Your Bak™. Click the link below to use our simple step-by-step warranty claim process. You'll be able to request replacement parts or issue a request for a full product replacement. Proof of defect and return mailing of defective product may be required.
Does CamelBak have a lifetime guarantee?
CamelBak Lifetime Guarantee – We Got Your Bak. Born from our passion to innovate and built to withstand the toughest of environments, we back our products with our Got Your Bak™ Lifetime Guarantee. CamelBak has built its reputation by engineering products that exceed consumer expectations for quality and durability.
How do I contact camel bak’s warranty department?
Please contact our Warranty department with any questions or concerns. warranty@camelbak.com. Please direct your warranty inquiries either to your local retailers or to: All refunds and exchanges are handled through your retailer or distributor. Are you looking to purchase a new cap for your bottle or maybe replace a bite valve on your reservoir?
How do I return a CamelBak?
Return Policy All returns or exchanges must be unused and in their original condition with tags attached. We offer pre-paid return labels for easy return of your merchandise. Returns received after 30 days from the order date will only be accepted at our discretion for an online store credit.
Do CamelBak water bottles have a lifetime warranty?
The Got Your Bak™ Lifetime Guarantee covers all reservoirs, backpacks, bottles and accessories from manufacturing defects* in materials and workmanship for the lifetime** of the product. CamelBak will repair or replace at its discretion any manufacturing defect in these products free of charge.
How do I cancel my CamelBak order?
If you need to cancel an order, please reach out to our support team at customerservice@camelbak.com for assistance. If we aren't able to cancel your order, we will happily assist in a return or exchange.
Can you put hot water in CamelBak?
Yes. CAN I PUT HOT LIQUIDS IN IT? Warm water in your CamelBak® Chute™ is just fine, NOT boiling water. Additionally, we do not recommend boiling the bottle itself.
When should I replace my CamelBak bladder?
As long as it's kept clean and there are no holes, then it's good to go! i have a 10+ year old camelback bladder, toss some bleach in it every once and a while and its good as new.
Why is my CamelBak leaking?
If your eddy+ bottle is leaking, you might have an object trapped in the vent valve. Turn the cap over, and look under the round, grey, rubber flap. If you carefully peel back the rubber seal and clean out the inner workings of the vent valve, the leak should stop.
What's the difference between CamelBak Eddy and Eddy?
Our Verdict. The Camelbak Eddy+ is a slightly updated version of the classic Eddy bottle. The plastic, 0.75-liter (25 ounces) version we tested is lightweight, portable, and comes in a variety of color options. The biggest feature that sets the Eddy apart is its straw feature.
Are CamelBak bladders BPA free?
Are CamelBak bladders BPA-free? CamelBak's reservoirs are free from BPA, BPS, and BPF.
Where is CamelBak headquarters?
Petaluma, CACamelBak / HeadquartersPetaluma is a city in Sonoma County, California, located in the North Bay region of the San Francisco Bay Area. Its population was 59,776 according to the 2020 Census. Petaluma's name comes from the Miwok village named Péta Lúuma, that was located on the banks of the Petaluma River. Wikipedia
Can I bring a CamelBak on a plane?
You can fly with your CamelBak bottle and use it in other high altitude situations (i.e. driving up to the mountains), but take care so you don't get all wet.
Can you microwave a CamelBak?
Is the CamelBak® eddy™ microwave safe? Feel free to use the CamelBak® eddy™ to warm up liquids (ie. up to a minute), but we don't recommend cooking your dinner in it. Do NOT microwave with the cap in place as it contains metal screws that are not microwave safe.
How do you clean CamelBak bottle nipples?
Care & CleaningFirst, unscrew the cap and pop out the straw.On the underside of the cap, grab the pull tab on the bottom of the bite valve and pull it out in one motion.After that, just clean the bottle and bite valve with warm, soapy water, or place them in the top rack of your dishwasher.
How do I stop my water bottle from leaking?
0:482:47Preventing Waterbottle Leakage - YouTubeYouTubeStart of suggested clipEnd of suggested clipYour like you see where the ball is. Um just kind of do this for about like 30 seconds or somethingMoreYour like you see where the ball is. Um just kind of do this for about like 30 seconds or something and then slowly remove your finger. And it should help kind of push back.
What's the difference between CamelBak Eddy and Eddy?
Our Verdict. The Camelbak Eddy+ is a slightly updated version of the classic Eddy bottle. The plastic, 0.75-liter (25 ounces) version we tested is lightweight, portable, and comes in a variety of color options. The biggest feature that sets the Eddy apart is its straw feature.
How do you clean a CamelBak bite valve?
Care & CleaningFirst, unscrew the cap and pop out the straw.On the underside of the cap, grab the pull tab on the bottom of the bite valve and pull it out in one motion.After that, just clean the bottle and bite valve with warm, soapy water, or place them in the top rack of your dishwasher.
How do I clean my CamelBak?
Mix a solution of hot water and two tablespoons of baking soda or bleach inside your reservoir. Hold it up above your head while you pinch the bite valve, allowing the mixture to run through the tube. Let the reservoir and cleaning solution sit for about 30 minutes. You can also use CamelBak Cleaning Tabs.
How long does it take for a refund to be issued on a Camelbak?
If you decide to return an item, CamelBak will issue a refund within 30 days of purchase in the form and amount tendered for the original transaction. All returns or exchanges must be unused and in their original condition with receipt and tags attached.
How long does it take for a refund to be processed?
Once your package has been received, your refund will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment. The credit may not show up until your credit card's next monthly billing cycle.