What is Columbia's return policy for online returns?
ONLINE RETURN POLICY With original invoice, items purchased on Columbia.com may be returned by mail to our e-commerce returns department or to any U.S. Columbia Sportswear store within 60 days of shipment for a refund in the original form of payment for the price paid after direct or indirect discounts.
What is the return policy for your footwear?
We will gladly accept returns on all purchases made on our website which are in original condition; unworn with tags attached and for footwear with the original box in new condition. When can I return? Returns are accepted within 60 days of the purchase date. Where can I return? Bring your return to your nearest UPS dropoff location.
How do I return an item purchased online?
If you purchased online ... you have options! The first option is to send your items back to our distribution center directly. To begin your return, click here. The second option is to return to branded store location. Make sure you bring your packing slip and original form of payment to the store with you.
Can I return my items directly to the distribution center?
If you wish to send your items back to our distribution center directly, your $6 flat rate fee for the return shipping will be taken out of your refund. Q: What else do I need to know before I return my items?
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Can I return items to Columbia store?
With original receipt, items may be returned to original store within 60 days of purchase for a refund in the original form of payment for the price paid after direct or pro-rated discounts. Items purchased with a merchandise credit or gift card will be refunded with a merchandise credit.
Does Columbia have free returns?
All orders over $99 can be returned free of charge within 30 days of your purchase. We provide you with a prepaid post label to cover the return shipping costs. This service is only valid for the original order, not on replacements.
How long is Columbia return policy?
When can I return? Returns are accepted within 60 days of the purchase date.
Can you return online purchases in store Columbia?
Columbia returns are free and easy to handle. Please check out our returns procedure or contact us. We can provide you with a return authorization and explain the returns process. Our retail stores cannot accept returns from online orders.
How do I return an online purchase?
Most businesses with an online store have a return policy in place....Read the store's return policy. Before you purchase anything, carefully read through the store's policy about how to return something you ordered online. ... Keep the original packaging. ... Take photos of any damage or defects. ... Start the return process ASAP.
Does Columbia accept returns without tags?
The item(s) are full-priced items. Item(s) purchased under sale/discounts are not applicable for exchange. Your apparel/accessory must be in original and unworn condition, with all tags intact. Your footwear/equipment must be in original and unworn condition, with the original box in new condition.
How do I return my Columbia jacket?
Online ReturnsA: Columbia Sportswear customers can now initiate a return by printing off a return label and ship the item(s) back to us using UPS. ... A: Once you have selected the item(s) you would like to return, you will be emailed a UPS return label and invoice to include in your return package as a PDF.More items...
Can you cancel order on Columbia?
We work hard to process your order quickly and efficiently, so you receive your product as soon as possible. Orders cannot be interrupted once they have been placed.
How do I return something to Eddie Bauer?
Customers are invited to return their items purchased online or over the phone to any Eddie Bauer store location, or by mail by creating a pre-addressed return label.
How do I track my Columbia order?
How can I check the status of my order?Use our order status link to track your package. ... If you have an account click on "My Account" at the top of the page and click on "Order History". ... When your order ships out you will receive an email confirmation with your tracking number.More items...•
What is the Columbia Friends and Family discount?
The employee discount is 30 percent. A certain number of friends and family are able to utilize that discount as well as long as the employee has their name on their authorized list.
Is Columbia greater rewards free?
GREATER REWARDS PROGRAM TERMS AND CONDITIONS The Program is sponsored by Columbia Brands USA, LLC (“Columbia”). There is no cost to you to participate in the Program.
Can you cancel order on Columbia?
We work hard to process your order quickly and efficiently, so you receive your product as soon as possible. Orders cannot be interrupted once they have been placed.
How do I return something to Eddie Bauer?
Customers are invited to return their items purchased online or over the phone to any Eddie Bauer store location, or by mail by creating a pre-addressed return label.
Q: How do I return my items?
A: If you purchased in store ... you will need to return the items back to a branded Columbia Sportswear store location. To check if there is a store in your area, click here.
Q: Does Columbia pay for return shipping?
A: Columbia does not cover return shipping fees. If you wish to send your items back to our distribution center directly, your $6 flat rate fee for the return shipping will be taken out of your refund.
Q: What else do I need to know before I return my items?
A: We're glad you asked! Make sure all items are in first quality condition and have the original tags attached. If you purchased footwear, make sure you have the original shoebox they were purchased in. If you have any questions about whether or not your items qualify for a return, give us a call!
Q: How long do I have to return my items?
A: Your return must be received at our warehouse by the 60th day from the purchase date of your order.
Q: Can I exchange my items?
A: Our two step return and reorder process takes the place of an exchange policy, but don't worry! It's quick and easy! We offer free standard shipping on reorders that are not placed with additional discounts such as Friends and Family, Pro purchase, or Partner.
Q: Why do you not offer an exchange process?
A: Since our available stock changes every day, we cannot guarantee that your item will still be in stock by the time a reorder is placed. Need recommendations for a replacement product? We're here to help! Check out our new arrivals here.
Q: What do I need to know about returning an item that was a gift?
A: The gift item (s) would follow the same return process listed under 'How do I return my items?". Please note that for any online orders the original purchaser would receive the refund. Please speak to the gift giver to coordinate a potential re-order.
How long can you return Columbia items?
Columbia’s return policy is generous, allowing you to return all items up to 60 days after purchasing them. To qualify for a return, all items must be: In original condition. Unworn.
Why does Columbia have a different return policy?
Because of the COVID-19 crisis, Columbia introduced a different return policy, limiting the returns to a store. The information provided on the company’s website is contradictory and not up-to-date, leaving customers confused about whether they can return online purchases to a store at this time.
How long does it take to get a gift card refund?
If you don’t have the original receipt, you can only get merchandise credit equal to the lowest price of the items within 60 days of the return date. When returning items without a receipt, make sure to bring a government-issued ID with you.
What to do if you lost your order number?
In case you lost your order number, don’t hesitate to reach out to customer support. They’ll either get the return process started for you using your name and email address or send you the order number. If you’re a registered member, you don’t have to fill out the return form.
Q: How do I return my order?
A: Columbia Sportswear customers can now initiate a return by printing off a return label and ship the item (s) back to us using UPS. To start your return initiation, click here.
Q: How do I print my return label?
A: Once you have selected the item (s) you would like to return, you will be emailed a UPS return label and invoice to include in your return package as a PDF. Simply print off this PDF attached to this email, seal the invoice inside the package, and stick the label on the outside. Lastly, take it to any UPS drop off location to send it back.
Q: How much does it cost to return my order?
A: Our $6.00 flat rate UPS shipping fee will be automatically deducted from your refund instead of paying a rate upfront to the shipping carrier.
Q: How long do I have to return my order?
A: Our warehouse needs to receive and process your return within 60 days** from the original purchase date to issue a refund back to your original form of payment.
Q: How can I exchange my order?
A: We have an easy return and reorder process which means you would return the original item (s) within 60 days** for a refund to the original form of payment and then you would reorder the correct item (s) to be sent to you. If you would like help with your reorder, please contact us directly. Our contact information is at the bottom of this page.
Q: Why do you not offer an exchange process?
A: Since our available stock changes every day, we cannot guarantee that your item (s) will still be in stock by the time a reorder is placed.
Q: My item (s) arrived damaged, how can I return this?
A: Oh no! We apologize for this inconvenience. If the order was purchased on our website within 60 days, please contact us. Our contact information is at the bottom of this page.
How long does it take to return a sandbox?
You may return an unworn, unused item in its original packaging, in its original condition, with all original tags still attached, within 60 days of the date of purchase. A refund of the merchandise and taxes will be issued to the original method of payment.
What is a dispute between Columbia and its employees?
ANY DISPUTE OR CLAIM BETWEEN YOU AND COLUMBIA, its agents, employees, successors, assigns, direct and indirect subsidiaries, and any third party providing any products or services to you in connection with your purchase RELATING IN ANY WAY TO OR ARISING IN ANY WAY FROM YOUR PURCHASE OF PRODUCT FROM COLUMBIA, ANY PRODUCTS SOLD BY COLUMBIA OR THROUGH THE SITES, OR THESE TERMS OF SALE (INCLUDING THEIR INTERPRETATION, VALIDITY, TERMINATION OR BREACH) WILL BE RESOLVED BY BINDING ARBITRATION, RATHER THAN IN COURT, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement. The arbitrator shall have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision including any unconscionability challenge or any other challenge that the arbitration provision or these Terms of Sale is void, voidable or otherwise invalid.
What happens if a provision of the Terms of Sale is unlawful?
If any provision of these Terms of Sale shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Sale and shall not affect the validity and enforceability of any remaining provisions.
Does Columbia have a discontinuation policy?
Columbia may revise or discontinue products at any time without prior notice to customers , and products may become unavailable to customers even after an order is placed. All prices are subject to change without notice.
Does Columbia sell to adults?
Columbia sells products only to adults. If you are under 18, you may use our Sites and make a purchase only with involvement of a parent or guardian. Columbia reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
