We will allow a change of mind return for refund or exchange, provided that the item in question is:
- A full price item purchased at uk.cotopaxi.com
- Returned within 30 days of purchase
- In original purchased condition with tags attached
- In original & undamaged packaging
- Has not been worn
- Not damaged in any way
Full Answer
What is the refund policy at Cotopaxi?
This Cotopaxi review also notes that refunds for store credit are free, but refunds to the original payment method require a $5 restocking fee. You can reach Cotopaxi customer service anytime between 9am-5pm MST, Monday-Friday via the following methods:
How do I contact Cotopaxi customer service?
You can reach Cotopaxi customer service anytime between 9am-5pm MST, Monday-Friday via the following methods: The Cotopaxi email for general inquiries is llamas@cotopaxi.com.
How much does a Cotopaxi travel pack cost?
You can get the Nazca 24L Travel Pack for $80, but at present it’s unavailable. Now here’s a hefty one—the Allpa 42L Travel Packs are the largest-size Cotopaxi bags available, made to carry everything you’ll need for long trips.
Is Cotopaxi certified through climate neutral?
We are excited to announce our certification through Climate Neutral to measure, reduce, and offset our carbon footprint. If you’ve mailed in Cotopaxi gear for repair, chances are you’ve also been lucky enough to receive a homemade calling card signed ‘Love, Mama Marge’ along with your repaired item.
What is Cotopaxi return policy?
Items must be returned within 30 days of purchase for US orders. Click here to get your return started! Please ensure tags are still intact and that the items are unworn, unwashed, undamaged, and undeniably still beautiful, so we can give you your full refund.
How do you wash Cotopaxi?
DOWN PRODUCTS: Spot clean by hand with cold water or use mild, eco-friendly detergent. We don't recommend machine washing or drying, but it is a possibility. Down products must be washed in front load only machines. If you use a washing machine, take special care that it is on the most gentle, cold water cycle.
Can I return bonfire?
RETURNS/EXCHANGES Bonfire accepts returns within thirty (30) days of the date of delivery (the 30-day return period begins from the date that product leaves our warehouse). You may return any product purchased from this website in its original condition for origin merchandise value.
What is REI's return policy?
If you are not satisfied with your REI purchase, you can return it for a replacement or refund. Items must be returned within a year of purchase, except items purchased from REI-OUTLET which must be returned within 30 days of purchase.
Is Cotopaxi waterproof?
Cotopaxi designs each backpack recycled nylon fabrics and zippers. The fabric itself is water-resistant but far from waterproof.
How often should you wash your down jacket?
“Not only are down products easy to wash, but they should be washed at least once or twice a year.” Look for the label. Despite my inability to find a care label, most items should have one, says Carolyn Forte, who directs the home appliances and cleaning products lab at the Good Housekeeping Institute.
Can I cancel my bonfire order?
From both the 'Update your order' and 'Update shipping address' pages, you have the option to cancel your order on the bottom left. Select this option to cancel your order. When canceling your order, you will be asked to confirm and provide a reason for the cancellation.
How do I track my bonfire order?
If you have placed an order on Bonfire, you can track your order's status by visiting our Track Your Order page. This page will keep you updated during each stage of the production and shipping process. Just enter the order number from your confirmation email to view your complete shipping details.
Can you return boots after wearing them?
You can only return them for refund or exchange if they are unworn, in the original product packaging, and you have the receipt or invoice. While they say you can return items for any reason for up to 60 days, they can't appear to have been worn.
Can I return ski boots to REI?
If you're not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase, except for outdoor electronics, which must be returned within 90 days of purchase.
Can I return a used tent to REI?
Used Gear – Anything that you buy used from REI comes with a 30 day return policy.
How do you clean a Cotopaxi fanny pack?
Product Care. We recommend spot cleaning all of the packs with a wash cloth and a mild detergent.
Is Cotopaxi gear good?
It's extremely well-made, high performance and eye-catching, whether you're hiking, backpacking, mountain climbing or traveling on the go.
Where is Cotopaxi brand from?
When Cotopaxi, an adventure gear and apparel company based in Salt Lake City, launched three years ago, founder and Chief Executive Officer Davis Smith decided to get creative. “We bought two llamas on Craigslist and brought them to a bunch of college campuses around Utah,” he says.
Why is Cotopaxi famous?
Cotopaxi is the Most Popular Volcano in Ecuador In Ecuador, Cotopaxi is the most famous volcano not only because of its beauty, but because of its history and volcanic activity as well. From its perfect conical shape at the top to the open grassland at the base of the volcano, its beauty is self-evident.
What to do if a product is not described?
If a product offered by us is not as described, your sole remedy is to return it subject to the terms of our return policy. When you purchase an item on the Web Site, you will be required to provide Cotopaxi with your credit card billing information.
Do you have to leave Cotopaxi at the end of each session?
Because of this, we strongly recommend that you exit from your account at the end of each session. You agree to notify Cotopaxi immediately of any unauthorized use of your account or any other breach of security.
Does Cotopaxi endorse the web site?
Cotopaxi does not control or endorse the User Content found on the Web Site or in any Services and, therefore, Cotopaxi specifically disclaims any liability with regard to the User Content contained on the Web Site or in any of the Services and any actions resulting from your participation in any Services.
Can Cotopaxi use ideas?
You also agree that Cotopaxi shall be free to use any ideas, concepts or techniques embodied in the Submissions for any purpose whatsoever, including, without limitation, developing, manufacturing, and marketing products or services incorporating such ideas, concepts, or techniques.
Is Cotopaxi free to use?
Cotopaxi shall have no obligations of any kind with respect to any Submissions and shall be free to reproduce, use, disclose and/or distribute any Submissions for any purpose whatsoever, without limitation.
Is Cotopaxi responsible for any damage?
Cotopaxi will not be responsible or liable, directly or indirectly, for any actual or alleged damage or loss caused by or in connection with use of or reliance on any such content, goods or services available on or through any Linked Web Sites. If you decide to access any linked site, you do so at your own risk.
Is Cotopaxi a sponsor?
Cotopaxi is providing these links to you as a convenience only, and the fact that Cotopaxi has provided a link to a site is not an endorsement, authorization, sponsorship, or affiliation with respect to such site, its owners or its providers.
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