Full Answer
What is cricket's return policy for mobile phone purchases?
In Store: Accessories purchased from a Cricket Store are subject to that Authorized Retailer's return policy. Online: Payments made online for Cricket Wireless services are refundable only if the device you made payments for was never activated and you return the device and SIM following the return requirements below.
How do I unlock my cricket phone when I go abroad?
Unlocking your phone allows you to use the local wireless service by purchasing a SIM card from a local company while overseas. You can temporarily replace your Cricket SIM card with the local service SIM card. When you return to the U.S., simply swap the international SIM with your Cricket SIM and your cell phone should work as usual.
What is the warranty period for a Cricket wireless device?
Warranty claim coverage period on all wireless devices begins at the end of the 7-day return period. Most warranty claims are fulfilled through Cricket's exchange-by-mail program and may not be fulfilled through an authorized Cricket retail location.
What happens if I upgrade my phone but have cricket protect?
If you have Cricket Protect but upgrade to a non-eligible phone, the feature will automatically be canceled when you activate your new phone. Cricket Protect: Includes Cricket Protect Insurance and Cricket Protect Service Warranty.
Can I return my iPhone to Cricket?
The returned device must be in like-new condition with its original contents and packaging to be eligible for a refund of the purchase price or exchange for another device. The return must include the original components, including the device, battery, charger, accessories, documents, and unopened software.
How many days do you have to return a Cricket phone?
You have 30 days to return or exchange unused or defective merchandise. Please review the below prior to starting the return process. Item must be returned in original, unused condition and in original packaging. Items that are returned defaced or damaged will not be eligible for a refund.
Can I return a phone if I don't like it?
If you're within this period, no probs. Take your phone in its original packaging with your receipt back to the shop. If you cannot find a returns policy, it's worth trying anyway. Again, take your phone in its original packaging, along with your receipt, back to the store where you bought it and ask.
Does Cricket buy phones back?
Unfortunately, Cricket no longer accepts trade-ins on devices.
Does Cricket refund if you cancel?
You will not be entitled to any refund or credit for the unused portion of your account balance if you decide to cancel Service before your monthly service period ends. Either party may terminate this Agreement (which will end your Service with Cricket) at any time and for any reason.
How do I cancel my Cricket phone service?
How to cancel Cricket WirelessCall Cricket on 1-800-274-2538.Ask to talk to a representative.Verify your information by answering their questions.Tell the agent you would like to cancel your account.Verify that no additional fees will be incurred.
Can I return iPhone if I don't like it?
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we'll exchange it or offer a refund based upon the original payment method.
Can I return my new iPhone?
For iPhone returns, you may return your undamaged iPhone with its included accessories within 14 days of purchase for a full refund.
Can you return a mobile phone once opened?
Usually, you can return the device and cancel your contract within 14 days for a full refund, or 30 days if the device is faulty. Typically, this applies even if you've opened the package, as long as you haven't damaged the product.
How do I get a refund from Cricket?
Here's How to Get a Refund!Start return request. Submit your return request online within 7 days of receiving your order. ... Ship equipment. We will send you a pre-paid label to use when you send your item(s) back to Cricket.We will inspect your equipment. ... Refund notification.
Can I trade in my old Cricket phone for a new one?
Trade in Your Cricket Wireless Phone If you're a new Cricket customer you can trade in your current phone and receive credit for a new device and/or accessories (in-store only). Your phone just needs to have a working screen and can turn on to be eligible to trade in.
How much will Walmart buy my phone for?
Walmart's trade-in program offers an immediate credit from $50 to $300 for more than 100 smartphones. Examples of trade-in values for working, non-damaged smartphones include: $300 for an Apple iPhone 5, $175 for a Samsung Galaxy SIII and $52 for a Samsung Galaxy S2.
What does 7 day return policy mean?
This means that, in the event that your electronic fails to work within the 7 days of being purchased, you are allowed to return it to the shop.
How do I get a refund from cricket?
How To Return a Cricket Wireless Product via MailYou can contact the customer service or initiate a return request through Cricket's return portal.Print the shipping label they send you.Place the item you want to return inside the original packaging.Attach the label.Mail the parcel to the provided address.
How do I file a complaint against Cricket Wireless?
We apologize for any troubles. You can reach corporate management via social media be sending a dm in twitter to @cricketsupport or via private message on Facebook (m.me/cricketwireless).
How long is the warranty on a cricket phone?
Most Cricket devices carry a one-year manufacturer's warranty from the date of purchase. However, certain Cricket-branded phones offer the Cricket Two-Year Worry Free Warranty. Refurbished wireless devices carry a 90-day manufacturer's warranty from the date of purchase. Please review the warranty information provided by the manufacturer ...
How long is the warranty period for Cricket?
Warranty claim coverage period on all wireless devices begins at the end of the 7-day return period. Most warranty claims are fulfilled through Cricket's exchange-by-mail program and may not be fulfilled through an authorized Cricket retail location. Warranty claims for new iPhones, the ZTE Velox, and the Moto G are fulfilled through ...
What is non compliant return?
Non-Compliant Returns. Devices are considered defective and are covered by the manufacturer's warranty (or the limited warranty for refurbished devices) if the device stops working due to no fault of the customer. For example, a software failure would be considered a device defect.
What is warranty exchange?
Devices that have been taken apart or fixed in a way that affects performance or prevents testing; Products without labels or clear serial numbers; Defects or damage due to spills or immersion in food or liquid. Devices that are determined not to be covered by the warranty exchange will be returned to the customer.
How to contact the Returns Center?
Contact the Returns Center at 1-800-CRICKET (274-2538) for assistance. The support center will troubleshoot the device malfunction over the phone and provide instructions for the warranty return, if applicable. Warranty returns must be shipped to the Returns Center.
Can you return a device that is not covered by warranty exchange?
Devices that are determined not to be covered by the warranty exchange will be returned to the customer. Any fees collected as part of the warranty exchange will not be refunded. Devices not covered by the warranty exchange may be covered by handset insurance.
Does Cricket Wireless cover shipping?
Domestic shipping costs for valid warranty exchange returns will be covered by Cricket Wireless. The Returns Center will inspect the warranty exchange return and decide if it meets the conditions of the warranty exchange return policy.
A Brief Explanation of the Cricket Wireless Return Policy
You must return an item within one week of purchase. For online orders, you must make sure the item reaches Cricket Wireless within 45 days of initiating the return request.
How To Return a Cricket Wireless Product
You can contact the customer service or initiate a return request through Cricket’s return portal
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The Cricket Wireless return policy has a strict return deadline, which is why you need to act quickly and return your item as soon as possible. This can be challenging if you’re confused by the company’s return processes.
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How long do you have to return an item?
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Is shipping cost refundable?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
How long do you have to return a cricket phone?
Yes. You have seven days to return or exchange your Cricket Certified Pre-Owned phone, starting from the date you received the device. Please refer to our Return Policy for more information.
How long is Cricket phone warranty?
All Cricket phones come with a manufacturer's 90-day warranty, valid from the date of purchase. Please review the warranty information provided by your device manufacturer. The warranty claim coverage period on all wireless devices begins at the end of the 7-day return period.
How to activate Cricket certified pre owned phone?
After ordering online, you can activate online by entering your mobile phone number and order number. Make sure your SIM card must be inserted and your phone is powered on before you activate.
What is cricket certified pre owned?
Cricket Certified Pre-Owned phones are a great option for lovers of the latest devices and those on a budget. What is a Cricket Certified Pre-Owned phone? Cricket Certified Pre-Owned phones are previously owned phones that have been thoroughly tested to ensure they function properly.
What is cricket protect?
Cricket Protect is an optional feature that can be purchased with new phones or phone upgrades and some phones that are previously owned brought to Cricket (BYOD). See covered devices . Phone, standard battery, standard wall charger, and SIM card.
Do you need to add Cricket Protect to each line?
If you have an account with multiple lines, you'll need to add Cricket Protect to each line separately. Phone Upgrades. If you have Cricket Protect and upgrade to a new eligible Cricket phone, the feature will transfer to your new phone.
How to unlock iPhone for use with different carrier?
If you have an iPhone, get help at Apple Support: How to unlock your iPhone for use with a different carrier. Turn off your phone. Remove your SIM Card and enter a new SIM Card from another carrier. Turn your phone back on.
Does Cricket have an unlock policy?
Important Unlock Policy Note: Cricket reserves the right, in its sole discretion, to deny any unlock request that it concludes may result in abuse of this policy or assist in any way in an effort to perpetrate fraud or any other unlawful conduct against Cricket or its customers.
Device Coverage Period & Process
Warranty Exchange Options
- If your device meets the conditions of the warranty exchange return policy and you received a Return Authorization, Cricket has several options for exchanging your device: *The customer will be charged a security deposit equal to the value of the device. If the device meets the warranty exchange return policy conditions, a full refund of the security deposit will be applied to the cust…
Non-Compliant Returns
- Devices are considered defective and are covered by the manufacturer's warranty (or the limited warranty for refurbished devices) if the device stops working due to no fault of the customer. For example, a software failure would be considered a device defect. The following is a list of items and issues not coveredby warranty exchange: 1. Defects or damage resulting from use of the pr…
Original Equipment Manufacturer (OEM) Returns
- You may return your device directly to the OEM if you do not want to participate in Cricket's warranty exchange return program. If the device is defective and still under manufacturer warranty, you may return it directly to the OEM. We provide Cricket's warranty exchange return program as a supplemental service to the OEM warranty.
Accessories
- All accessory products are provided "as is." There are no warranties of any kind, express or implied. Cricket customers assume all responsibility and risk for use of the accessory. Cricket is not responsible for damages more than the purchase price (less any rebates) of the accessory. Cricket does not accept any duty for any accessory. The manufacturer of an accessory may pro…