crocs return policy

What is Crocs' return policy for damaged items?

If you feel an item purchased at Crocs.com was damaged during shipping, please contact Customer Service for an exchange or refund within 90 days of arrival.

Can I exchange an item in my Crocs order?

Unfortunately Crocs™ currently cannot exchange any articles. The best way to receive a replacement is to initiate a return (click here for instructions) and to place a new order. If for any reason you are not satisfied with your purchase you can always return unused/unworn items within 90 days.

How long does it take to cancel a Crocs order?

Cancelling Orders You may cancel an order within 30 minutesof submitting. Orders placed using Crocs gift cards cannot be cancelled. For information about refunds or exchanges, please see our return instructions.

How do I get a replacement for my Crocs?

The best way to receive a replacement is to initiate a return (click here for instructions) and to place a new order. Within 90 days after the delivery a return can be requested. The easiest way to do so is by using the RMA process below. This helps Crocs™ to properly process your return and refund:

Can I return my Crocs after wearing them?

RETURN POLICY Item(s) are available for return once they have shipped. A full refund, excluding shipping charges, will be issued on unworn and unwashed merchandise within 45 business days to the original form of payment. Items that are beyond 45 days from that date will no longer be available for return.

Can I exchange my Crocs in store?

Products created for collaborations or special events cannot be returned online or in-store unless they're defective or flawed.

Where do I send my return to Crocs?

1. Package your return with the packing slip inside and the return label outside. 2. Ship package within 14 days* from any post office, FedEx, or UPS location.

How long do I have to return my shoes?

You can only return them for refund or exchange if they are unworn, in the original product packaging, and you have the receipt or invoice. While they say you can return items for any reason for up to 60 days, they can't appear to have been worn.

Do Crocs run big or small?

After trying nine different types of Crocs my conclusion about Crocs sizing is this: Although Crocs have a wide, roomy fit, I found the overall length of Crocs to fit true to size in most all cases. I did, however, find a few exceptions that fit a bit bigger than expected.

Are Crocs supposed to be loose?

They should conform to fit your foot securely with minimal or no slipping as you walk. Your heel should rest securely and the shoe shouldn't ride up and down. Sides, top and arch area of the shoe should comfortably hug your feet. Wiggle room at the front of the shoe – your toes shouldn't touch the front.

Does Crocs pay for return shipping?

RETURN POLICY Item(s) are available for return once they have shipped. A full refund, excluding shipping charges, will be issued on unworn and unwashed merchandise within 45 business days to the original form of payment. Items that are beyond 45 days from that date will no longer be available for return.

Can I return Crocs to different size?

Items must be in a resalable condition, unworn and with tags still attached. Exchange within 45 days from purchase date. You must show order confirmation email to Crocs staff at the time of exchange. Clearance and online exclusive items cannot be exchanged.

What do you do if your Crocs are too big?

0:483:30How to make Crocs fit Perfect - YouTubeYouTubeStart of suggested clipEnd of suggested clipAlso note that if the crocs are already too big for you you can use the same method like when youMoreAlso note that if the crocs are already too big for you you can use the same method like when you heat them up they're going to shrink. Then after they shrink you put your feet in to kind of resize.

Can you return shoes bought online in store?

Fortunately, many retailers allow you to buy online and return in-store, although there are some caveats. Before venturing out to a store, read their return policy to see if you can return online orders in person and what kinds of requirements you'll have to meet.

Do I need the box to return shoes?

You should always expect goods to be returned in the original packaging only. Most people just slap the return label on the external box, in this case a shoe box.

Can I exchange shoes without a receipt?

If you don't have a receipt, try to make the return within 30 days and the company may be able to find your purchase in its system if you used a debit or credit card for the transaction. You'll need to show ID to return items without a receipt.

How do I claim my warranty from Crocs?

All of Crocs sold on our website are covered under a warranty of 90 days from the date of delivery. For any claims, please contact our friendly Customer Service Team on 022-68353126 (10:00 AM to 6:00 PM) from Monday to Saturday and one of our representatives will be happy to assist you.

What do you do if your Crocs are too big?

0:483:30How to make Crocs fit Perfect - YouTubeYouTubeStart of suggested clipEnd of suggested clipAlso note that if the crocs are already too big for you you can use the same method like when youMoreAlso note that if the crocs are already too big for you you can use the same method like when you heat them up they're going to shrink. Then after they shrink you put your feet in to kind of resize.

How can I make my Crocs bigger?

Just stick a sock in the heel, put on the croc, and blow heated air into the front of it until you feel more comfortable. If you're looking to stretch them out, just put them in the freezer overnight—they'll expand!

How do you recycle Crocs?

How to Recycle Old CrocsRecycle & Donate: Programs Soles4Souls will swiftly take your old Crocs off your hands. The company collects new and used shoes and directly donates them to people in need in over 127 countries. ... Gardening: Old Crocs make for great gardening tools. ... Storage: Crocs are a great storage tool.

Are All Crocs Products Eligible for a Refund or an Exchange?

According to the Crocs return policy, you can’t return goods that fall into these categories:

How To Return Crocs Products

Take the unwanted products to a Crocs shop and talk to the authorized staff member or the store manager. They should take the item and start the procedure.

Why Sending a Return Request via DoNotPay Benefits You?

DoNotPay ensures you don’t spend a single moment in vain when filing a refund or an exchange request. Saving money is an additional perk.

Can DoNotPay Help You Return Products to Other Sellers?

Use DoNotPay to file a refund or exchange request to any merchant. You can explore the return policies of some popular vendors in the following table:

Order Information and Tracking

Visit Crocs.com and select ”Sign In” from the top navigation bar. Sign In .

Canceling or Changing an Order

Orders cannot be changed once they have been placed. If applicable, please cancel your order within 30 minutes of submitting the order or return the items and place a new order.

Returns

Item (s) are available for return once they have shipped. A full refund, excluding shipping charges, will be issued on unworn and unwashed merchandise within 45 business days to the original form of payment. Items that are beyond 45 days from that date will no longer be available for return.

Shipping Damage

If you feel an item purchased at Crocs.com was damaged during shipping, please contact Customer Service for an exchange or refund within 90 days of arrival.

Unable to Locate Shipment

If the shipment tracking status shows "Delivered" and you are unable to locate the shipment we apologize for the inconvenience, but Crocs is not responsible for the shipment becoming lost or stolen.

Gift Exchange

If you received Crocs as a gift, we'd be happy to exchange it if the product is unworn and doesn't quite work for you.

Reporting Counterfeit or Fake Products

If you are unsure if a product you have seen or purchased is counterfeit, please contact us . Please have a picture of the product in question available. You can also visit www.crocs.com for pictures of our products

How long does it take to return Crocs?

Crocs Online Store promises to provide you with a “14-day Unconditional Returns Service” within 14 days after the receipt of your purchase (as determined by the date of signing for the purchase). You can return the products purchased at Crocs Online Store for any reason or without any condition within 14 days of receiving your purchase (specific marketing events are subject to related terms and conditions). Unless there is product quality problem, all products are allowed return, but no exchange.

What happens if you don't return a free gift?

If the free gift is not returned, the retail amount of the gift will be deducted from the refund amount.