You can return the products purchased at Crocs Online Store for any reason or without any condition within 14 days of receiving your purchase (specific marketing events are subject to related terms and conditions). Unless there is product quality problem, all products are allowed return, but no exchange.
Full Answer
What is the return policy at Crocs?
Fast, Easy Returns at Crocs.com. Item(s) are available for return once they have shipped. A full refund, excluding shipping charges, will be issued on unworn and unwashed merchandise within 45 business days to the original form of payment. Items that are beyond 45 days from that date will no longer be available for return.
How do I cancel my Crocs order?
Contact Customer Service at 1-866-306-3179 or by email . Orders cannot be changed once they have been placed. If applicable, please cancel your order within 30 minutes of submitting the order or return the items and place a new order. You may cancel an order within 30 minutes of submitting. Orders placed using Crocs Gift Cards cannot be cancelled .
How do I Check my Crocs order status?
View your order status in the orange box in the right column of your order receipt. (ex: 00001234CUS) What's this? Have a Crocs account?
How do I purchase a Crocs gift card?
Gift Card sales are available in the form of e-gift card by clicking here. Both physical and e-gift cards are redeemable on Crocs.com and in stores. All purchased products that are unworn and unwashed have a 45 day return window from the order date. For more information about Crocs Gift Cards, please see gift card terms .
Can you return Crocs without a receipt?
Items may be returned for an exchange or refund within 90 days with receipt or proof of purchase. If you do not have a receipt or it is past the 90-day window, we cannot replace your item, but we would love to help you find a new pair.
Can Crocs be exchanged?
A full refund, excluding shipping charges, will be issued on unworn and unwashed merchandise within 45 business days to the original form of payment. Items that are beyond 45 days from that date will no longer be available for return.
Where do I send my return to Crocs?
1. Package your return with the packing slip inside and the return label outside. 2. Ship package within 14 days* from any post office, FedEx, or UPS location.
Can I return used Crocs to Amazon?
If you purchased our products from Amazon, you can request a return or replacement within 30 days after you have received them. Please follow these steps below: Go to Your Orders page on Amazon and locate your Crafty Croc order. Then on the right, click on Return or replace items button.
Do Crocs run big or small?
After trying nine different types of Crocs my conclusion about Crocs sizing is this: Although Crocs have a wide, roomy fit, I found the overall length of Crocs to fit true to size in most all cases. I did, however, find a few exceptions that fit a bit bigger than expected.
Are Crocs supposed to be loose?
They should conform to fit your foot securely with minimal or no slipping as you walk. Your heel should rest securely and the shoe shouldn't ride up and down. Sides, top and arch area of the shoe should comfortably hug your feet. Wiggle room at the front of the shoe – your toes shouldn't touch the front.
How do you Unshrink Crocs?
The most effective way to do this is to place your shrunken Crocs in a pot of boiling water (for less than 1 minute). Then, take them out, and immediately (as soon as you can bear the temperature of them outside of the water!) wear them for awhile. This should make the Crocs come back to life and re-mold to your feet.
What do you do if your Crocs are too big?
0:523:30How to make Crocs fit Perfect - YouTubeYouTubeStart of suggested clipEnd of suggested clipAlso note that if the crocs are already too big for you you can use the same method like when youMoreAlso note that if the crocs are already too big for you you can use the same method like when you heat them up they're going to shrink. Then after they shrink you put your feet in to kind of resize.
How long do Crocs last?
Crocs typically last between 3 and 5 years with everyday wear. With proper care and less frequent wear Crocs can last for up to 10 years. If used exclusively for indoor wear they can last even longer than this.
Can I return shoes after wearing them?
Many chain shoe stores and online vendors have return policies that specify the shoes must be unworn and in the original packaging. That means that you should only wear them indoors on clean surfaces for a few days before deciding to return them. If they appear to be worn, you may not get a refund or exchange.
How do you claim warranty on Crocs?
All of Crocs sold on our website are covered under a warranty of 90 days from the date of delivery. For any claims, please contact our friendly Customer Service Team on 022-68353126 (10:00 AM to 6:00 PM) from Monday to Saturday and one of our representatives will be happy to assist you.
Do you have to return items in original packaging?
Original packaging is not necessary When you return an item, you do not have to return it in the original packaging in order to get a refund, given that it meets consumer guarantees.
Can you recycle Crocs?
While the material may provide water resistance and antimicrobial benefits, it is not considered biodegradable or recyclable. The best way to recycle Croc shoes is to donate them to charitable organizations, or to reuse them around your home. Don't put them in with your curbside recycle.
What do you do if your Crocs are too big?
0:523:30How to make Crocs fit Perfect - YouTubeYouTubeStart of suggested clipEnd of suggested clipAlso note that if the crocs are already too big for you you can use the same method like when youMoreAlso note that if the crocs are already too big for you you can use the same method like when you heat them up they're going to shrink. Then after they shrink you put your feet in to kind of resize.
How long do Crocs last?
Crocs typically last between 3 and 5 years with everyday wear. With proper care and less frequent wear Crocs can last for up to 10 years. If used exclusively for indoor wear they can last even longer than this.
How can I make my Crocs bigger?
Just stick a sock in the heel, put on the croc, and blow heated air into the front of it until you feel more comfortable. If you're looking to stretch them out, just put them in the freezer overnight—they'll expand! Do Crocs run small? Yes, Crocs run small.
Are All Crocs Products Eligible for a Refund or an Exchange?
According to the Crocs return policy, you can’t return goods that fall into these categories:
How To Return Crocs Products
Take the unwanted products to a Crocs shop and talk to the authorized staff member or the store manager. They should take the item and start the procedure.
Why Sending a Return Request via DoNotPay Benefits You?
DoNotPay ensures you don’t spend a single moment in vain when filing a refund or an exchange request. Saving money is an additional perk.
Can DoNotPay Help You Return Products to Other Sellers?
Use DoNotPay to file a refund or exchange request to any merchant. You can explore the return policies of some popular vendors in the following table:
Order Information and Tracking
Visit Crocs.com and select ”Sign In” from the top navigation bar. Sign In .
Canceling or Changing an Order
Orders cannot be changed once they have been placed. If applicable, please cancel your order within 30 minutes of submitting the order or return the items and place a new order.
Returns
Item (s) are available for return once they have shipped. A full refund, excluding shipping charges, will be issued on unworn and unwashed merchandise within 45 business days to the original form of payment. Items that are beyond 45 days from that date will no longer be available for return.
Shipping Damage
If you feel an item purchased at Crocs.com was damaged during shipping, please contact Customer Service for an exchange or refund within 90 days of arrival.
Unable to Locate Shipment
If the shipment tracking status shows "Delivered" and you are unable to locate the shipment we apologize for the inconvenience, but Crocs is not responsible for the shipment becoming lost or stolen.
Gift Exchange
If you received Crocs as a gift, we'd be happy to exchange it if the product is unworn and doesn't quite work for you.
Reporting Counterfeit or Fake Products
If you are unsure if a product you have seen or purchased is counterfeit, please contact us . Please have a picture of the product in question available. You can also visit www.crocs.com for pictures of our products
What happens if you don't return a free gift?
If the free gift is not returned, the retail amount of the gift will be deducted from the refund amount.
How long does it take to return Crocs?
Crocs Online Store promises to provide you with a “14-day Unconditional Returns Service” within 14 days after the receipt of your purchase (as determined by the date of signing for the purchase). You can return the products purchased at Crocs Online Store for any reason or without any condition within 14 days of receiving your purchase (specific marketing events are subject to related terms and conditions). Unless there is product quality problem, all products are allowed return, but no exchange.