To return or exchange an item, please visit our Returns & Exchanges page in the footer of our website. https://returns.cynthiarowley.com/ We accept returns within 7 days of receiving the item, returns sent back outside of this window cannot be processed. Return orders must be shipped back within 7 days to be accepted.
Full Answer
How to use Venmo as payment method?
To use Venmo as your payment method, make sure web payments are enabled within your Venmo account settings. At checkout, select "PayPal" as your payment option. You will then be able to choose Venmo as your preferred method.
Is headwear a final sale?
All headwear is final sale for sanitary reasons. Besides our wetsuits, all swimwear is final sale due to sanitary reasons. Items purchased at a discount of 30% or more are considered final sale and are not eligible for refund, exchange, or store credit. This includes items bought with a discount or a promotional code.
Is Cynthia Rowley shipping refundable?
All other purchases must go directly to the original place of purchase. Shipping charges are non-refundable.
Can you cancel a pre order?
If not, your whole order will ship together. You cannot cancel your order once it is placed.
Shipping
Due to labor shortages from COVID-19, we are currently experiencing delays in the processing of all orders. We apologize for the inconvenience caused, and appreciate your patience. We are working our hardest to get your orders out as fast as possible.
Returns & Exchanges
We have a 14-day return window from the date the item has been delivered. Items purchased at a discount of 30% or more are considered final sale and are not eligible for a refund, exchange, or store credit. This includes items bought with a discount or a promotional code.
Discounts & Promotions
Usually a discount code won’t work because it’s expired or because the items in your shopping cart are restricted. First check if the code you are using has an expiration date or has any requirements such as a minimum spend amount.
Product Q's
We know finding the perfect fit can be tough. Let’s talk through it. Reach out to us at return@cynthiarowley.com. Our Customer Care team is happy to guide you in the right direction. Take look at our Size Chart for more specific measurement information.
Other Stuff
Our popular styles always sell out fast. But we love your feedback on what you want us to make more of. If you reach a product that’s sold out click on the ‘Notify Me When Available’ button and you’ll receive a notification when the style is back. You can also e-mail return@cynthiarowley.com and we’ll make sure you hear about new product drops.
Is Cynthia Rowley's comments confidential?
We welcome your comments and feedback. All communications and comments submitted to cynthiarowley.com are non-confidential. Cynthia Rowley reserves the right to use any ideas, concepts, comments, techniques, visuals, suggestions or communications. All comments, feedback, suggestions and submissions shall be and remain Cynthia Rowley property.
Is Cynthia Rowley responsible for third party sites?
Cynthia Rowley does not control and is not responsible or liable for any Third Party Sites or any content, advertising, products, or other materials on or available from such Third Party Sites. When leaving this site, you should be aware that our terms and policies no longer govern, and, therefore, you should review the applicable terms ...
What is Cynthia Rowley's privacy policy?
This Privacy and Usage Policy applies to personal information that we collect about you, including but not limited to data collected through our website and stores, as well as social media, and third party advertisers. This information is used to improve your shopping experience and to communicate with you about our products, services and promotions. Neither your name nor any of your personal information is sold to any other non-affiliated company or agency. However, as described in greater detail below, we may share your information under certain circumstances with business partners that help this site function or assist us in fulfilling or servicing your order, as well otherwise detailed below.
Does Cynthia Rowley store credit card information?
When you place an order through Customer Care, you will be asked to provide your credit card information. Cynthia Rowley does not store your credit card information unless you choose to include it in your “My Account” (see above).
Shipping Information
- We know waiting for your order is the hardest part! All orders placed before 3pm EST will process and ship within 2-3 business days. Orders placed after 3pm EST will begin processing the next business day, including orders placed with expedited shipping.
U.S. Shipping
- We offer free ground shipping for orders of $300+ placed in the U.S. If you would like to receive your order more quickly we also offer expedited shipping options. Regardless of shipping method chosen, it takes 1-2 business days for us to fulfill your order before its ready to ship. The shipping time frame starts when your order has been processed and is ready to be picked up by our shipp…
International Shipping
- Estimated delivery window is 5-7 days after shipment is processed.
- Duties and taxes are not included at checkout. Additional fees may be billed when you accept your package, based on the laws and customs of the destination country.
- Duties and taxes are calculated based on the items ordered, your shipment destination and the value of your purchase. Contactcare@cynthiarowley.comif you wish to receive an estimate o…
- Estimated delivery window is 5-7 days after shipment is processed.
- Duties and taxes are not included at checkout. Additional fees may be billed when you accept your package, based on the laws and customs of the destination country.
- Duties and taxes are calculated based on the items ordered, your shipment destination and the value of your purchase. Contactcare@cynthiarowley.comif you wish to receive an estimate of the taxes an...
How to Process U.S. Returns
- To return or exchange an item, please visit our Returns & Exchanges page in the footer of our website. You will be prompted to start a return or exchange. Make sure to include the entire order number when initiating a return or exchange example: WEB #120800 (there must be a space between WEB and #). Shipping labels will automatically generate once the return request is sub…
How to Process International Returns
- Send an e-mail to return@cynthiarowley.comand include your order # and the items you wish to return. Once your return is approved, our customer care team will send you a pre-paid shipping label for you to print and send back your item(s). Return shipping costs for international orders will be deducted from your refunded amount.
Need Help?
- Visit our FAQspage for quick answers to almost all your questions. E-mail us anytime at care@cynthiarowley.com during our customer service operation hours, 10am-5pm EST Monday to Friday
U.S. Shipping
- We offer free ground shipping for orders of $300+ placed in the U.S. If you would like to receive your order more quickly we also offer expedited shipping options. Please note, we do not ship to P.O. Boxes.
International Shipping
- Duties and taxes are not included at checkout. Additional fees may be billed when you accept your package, based on the laws and customs of the destination country.
- Duties and taxes are calculated based on the items ordered, your shipment destination and the value of your purchase.
Return Policy
- We hope you love your purchase. However, our customer care team is happy to help you make a return. 1. To return or exchange an item, please visit our Returns & Exchanges page in the footer of our website. To learn complete details visit: https://cynthiarowley.com/pages/shipping-returns 2. We accept returns within7days once the item is received, re...
to Make A Return
- To return or exchange an item, please visit our Returns & Exchanges page in the footer of our website. You will be prompted to start a return or exchange. Make sure to include the entire order number when initiating a return or exchange example: WEB #120800 (there must be a space between WEB and #). Shipping labels will automatically generate once the return request is sub…
General
- Returns and exchanges must be delivered to our e-commerce warehouse within 7 days of the delivery date for a full refund. Any return received after 10 days will be returned to sender. Returns can take up to 14 days after delivery for our e-commerce warehouse to process. Once your return is processed, you will receive an email confirmation. Upon return being processed, your refund c…
Payment Methods
- We accept all major credit cards, QuadPay (on orders over $350), Google Pay, Amazon Pay and PayPal. We are also now accepting Venmo as a payment option. To use Venmo as your payment method, make sure web payments are enabled within your Venmo account settings. At checkout, select "PayPal" as your payment option. You will then be able to choose Venmo as your preferre…
Pre-Order Items
- 1 month prior to a products expected ship date, we launch some styles on pre-order. We collect 100% of funds upon checkout. If you have questions regarding pre-order items please contact our customer service team. Dates for pre-order items are subject to change due to production or shipping delays. Orders containing PRE ORDER items will not ship until the item is in stock. If yo…