Full Answer
Can I return or exchange my items at a Diesel Store?
If you purchased your items in a Diesel store, you may return or exchange your items at the store where you purchased them or at any other Diesel location. The cost of return shipping will be deducted from your refund (if you have taken advantage of free shipping, your return will be free).
How long do I have to return a Diezel product?
d. the Products must be returned within thirty (30) days from the day when the Buyer received the Products, or if at the time of purchase the Buyer requested delivery to a "DIESEL" Retail Store ("Retail Store"), then within thirty (30) days from the day Buyer picked up the Products at the Retail Store.
What is the seller’s return policy on returns?
Subject to the exceptions permitted by the Seller, if all the conditions required to proceed with the return are met, the Seller will proceed to refund the Buyer in full for the amount of the returned Products.
How do I return or exchange an item purchased online?
Online returns and exchanges are accepted for online orders only. If you purchased your items in a Diesel store, you may return or exchange your items at the store where you purchased them or at any other Diesel location. To return or exchange an item online, the Buyer must complete the steps listed here. including filling out the Return Form.
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Can you return Diesel?
Please note we can issue the refund only through the same payment method used for the original purchase. Cash on Delivery orders (where available) will be refunded through wire transfer.
What is diesel return policy?
the Products must be returned within thirty (30) days from the day when the Buyer received the Products, or if at the time of purchase the Buyer requested delivery to a "DIESEL" Retail Store ("Retail Store"), then within thirty (30) days from the day Buyer picked up the Products at the Retail Store.
Can you return Diesel jeans?
To be eligible for return or exchange, items must be received by UPS (or the applicable courier if you choose a different courier) within 30 days from the date the products were delivered to you. All products must be unworn, unused and unaltered, with all tags still attached.
What is the policy for return?
Return policies are the rules a retailer creates to manage how customers return and exchange unwanted merchandise they purchased. A return policy tells customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted.
How do I track my Diesel order?
Check Your Order Enter your order number and email address to access your order details. From there you can check its current status, track your shipment, download your invoice, initiate an exchange or a return. See your order even if you are not a registered user. Enter the Order Number and email address.
Does Diesel have free returns?
If you purchased your items in a Diesel store, you may return or exchange your items at the store where you purchased them or at any other Diesel location. The cost of return shipping will be deducted from your refund (if you have taken advantage of free shipping, your return will be free).
How do I return via UPS?
Get It to UPSWe can come to you (for an additional fee) Schedule a pickup.Drop it off at a UPS location. Be sure to bring your identification.Hand the labeled package to your friendly neighborhood driver.
What is 30 day return policy?
For example, the 30 days could mean that you have to exchange the purchase within 30 days of purchasing the items. It could also mean that you have 30 days to use a promotion or discount within the store.
Can I return an item after 30 days?
Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it's faulty, not as described, or unfit for purpose.
What is the normal return policy?
It's important to let your customers know how long they have to return a product. Generally speaking, 15-30 days is standard, although some businesses opt for 90 days. Either way, you won't be doing yourself any favors by accepting returns beyond that time.
How many days do you have to return an item?
If a retailer does have a returns policy, then you'll usually have between 28-30 days to return an item and get a refund or exchange.
Is a 7 day return policy legal?
Some stores set specific terms or a time frame as to when an item can be returned—it can be seven days to 30 days. There is no hard and fast rule on the period, but you need to take into consideration the nature of the item purchased and the express/implied warranties mandated by law.
Can a store refuse to give a refund?
In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
What does the Consumer Protection Act say about refunds?
Does the Consumer Protection Act (CPA) require the retailer to refund unopened goods bought in error with a slip, two days after purchase? No. Legally, retailers aren't compelled to take back non-defective goods at all. The CPA doesn't cover the return of non-defective goods, at all.
How long does it take for UPS to return a package?
To be eligible for return or exchange, items must be received by UPS (or the applicable courier if you choose a different courier) within 30 days from the date the products were delivered to you. All products must be unworn, unused and unaltered, with all tags still attached.
How to return an item on Diesel?
To return or exchange an item, log into the My Account section on Diesel.com or visit the Check Order Status section of the Help Area and enter the email address associated with your order and order number, then follow these steps: 1. Select the item (s) you want to return or exchange.
Can you return underwear to the store?
Bring the item (s) you wish to return or exchange to the store. All products must be unworn, unused and unaltered, with all tags still attached. Beachwear and perfumes can be returned only with unopened packaging. Underwear is not eligible. Do not forget the paperwork included with your order, such your order invoice. If possible, please bring the original box in which you received your order.
Can you return a diesel item online?
Online returns and exchanges are accepted for online orders only. If you purchased your items in a Diesel store, you may return or exchange your items at the store where you purchased them or at any other Diesel location.
Does Diesel take responsibility for lost packages?
Diesel will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled or damaged.
Does shipping cost deducted from refund?
The cost of return shipping will be deducted from your refund (if you have taken advantage of free shipping, your return will be free).
HOW TO RETURN & EXCHANGE
Enter the email address associated with your order and order number above to begin return process. For every item included in your order, You can decide between "RETURN", "CHANGE SIZE" or "CHANGE COLOR" For exchanges, there will not be any additional charges and no refund will be issued.
FINAL SALE
Items marked Final Sale are not eligible for return, exchange, or refund. Items include but are not limited to: beachwear, underwear, gift cards, and discounted items marked with final sale.
RETURN IN STORE
You can return items purchased on shop.diesel.com to one of the Diesel Stores listed below within 30 days of purchase date. Just follow the steps, also listed below:
NEED HELP?
If you have any question or need help with your account, you may contact us to assist you.
How long does it take for a refund to be processed on PayPal?
The actual refund to the credit card connected to the PayPal account depends on the institution that issued the card and will occur within fourteen (14) days.
How long does it take to pay off a credit card?
purchase by credit/debit card: the repayment time depends on the management company of the credit/debit card, but occurs within fourteen (14) days.
Who makes the reimbursement for a return?
The reimbursement will be made by the Seller , based on the method of payment used by the Buyer to purchase the returned Products. If the return request is not accepted, the Products will be returned immediately to the Buyer.
Do all products have to be labeled?
All Products offered sold by the Seller bear an identification label, which is part of the Products. Products must be tried on without removing the tag, as Products returned to the Seller without this label will not be accepted.
Can a refund be made at a store?
If, as described in the last sub-paragraph of the previous paragraph, "Conditions for the exercise of the right of withdrawal", the return is made at a Store, and all the conditions for processing the return request are met, the sales assistant is entitled to verify the Product and to proceed with the authorization to refund the price of the same, the refund will be authorized instantly to the payment method used for the purchase.
How long is Diesel Pro warranty?
All product warranties if any, implied have been done so at the discretion of the manufacturer. Products manufactured by Diesel Pro carry a 1-Year warranty against defects in materials and workmanship. The Warranty is Limited to one (1) year from the date of sale and limited solely to the parts contained within the product or kit. All products in question of warranty must be returned shipping prepaid to Diesel Pro and must be accompanied by a dated proof of purchase receipt. Warranty is limited to the original purchaser.
How long does it take to return a diesel?
If you are not satisfied with your purchase, you may return the item within 30 days from the date received for an exchange or refund. In order to receive credit for a return, the item must be in the same condition as which it was received. No refunds will be granted after 30 days from the date received. Shipping and handling charges are non-refundable. Customer is responsible for all shipping and handling charges associated with the return. The return must be shipped back to Diesel Pro using a prepaid, insured, and trackable method of shipment.
What must be intact in a dismantled unit?
No previous dismantled units – all screws, nuts, seals, plugs etc. must be intact
Is Diesel Pro liable for labor?
Under no circumstances shall Diesel Pro be liable for any labor charge d or travel time incurred in diagnosis for defects, removal, or reinstallation of this product, or any other contingent expenses.
Is fuel contamination warrantable?
Failures related to fuel contamination (Water, Debris, or Other) are NOT warrantable.
Does Thoroughbred Diesel have a warranty?
Warranty. Thoroughbred Diesel does not manufacture any of the products they carry and therefore do not imply nor offer any warranty on them. All product warranties if any, implied have been done so at the discretion of the manufacturer.
Can you return PPE if it is unopened?
PPE – Only returnable if unopened. If an item is opened, used or defective, a RMA # must be obtained from PPE. Once the RMA # is received, please follow our Return Procedure to complete the return.
Provisions on The Right of Return
Refund Time Frame and Procedure
- After the Seller received the return and checked that all the requirements were met, the Buyer will receive an e-mail confirming acceptance of the return, or, in case of a decrease in the value of the returned Products occurred, the Buyer will receive an e-mail communicating the amount subtracted by way of deduction of the refund. Notwithstanding t...
Product Identification Tag
- All Products offered sold by the Seller bear an identification label, which is part of the Products. Products must be tried on without removing the tag, as Products returned to the Seller without this label will not be accepted.
Shipping Carrier Service
- The Products retuned can be dispatched using the shipping carried indicated by the Seller, using the printed adhesive label included in the packaging of the Products delivered. This method allows the Seller to pay, on behalf of the Buyer, the delivery and tracking fees incurred for the shipment, tracking the parcel containing the Products throughout its delivery route. The Buyer ca…