Returns are accepted within 30 days of order for a refund to the payment method used. Returned items must be in new, unused condition and include the attached tags and original product packaging. Damage/defective items must be notified within 3 days of receipt.
Full Answer
What is the return policy at returns&exchanges journeys?
Returns & Exchanges Journeys gives you 365 days to decide! We allow all merchandise in new condition, with original receipt, to be returned for a full refund or exchange within 365 days of purchase. Shipping charges are excluded.
What is journeys'return policy?
We allow all merchandise in new condition, with original receipt, to be returned for a full refund or exchange within 365 days of purchase. Shipping charges are excluded. To find out if your local Journeys store is open and the hours of operation, visit our Store Locator!
How much does it cost to return or exchange items?
To begin your return and create a prepaid label, click here! For all returns by mail, $7.95 will be deducted from the refund amount for using our return label. Exchanges are FREE! To begin your exchange and create a prepaid label, click here!
Can I return shoes to Journeys after 30 days?
Journeys gives you 365 days to decide! We allow all merchandise in new condition, with original receipt, to be returned for a full refund or exchange within 365 days of purchase. Shipping charges are excluded.
Does journeys accept returns without receipt?
To support our goal of "going green," Journeys no longer sends physical receipts or invoices in the box for online and in-store orders. To return or exchange in a store, simply use your order confirmation email as your proof of purchase! If you have any issues due to the lack of receipt or invoice, please contact us!
Can you return at any journeys?
Journeys gives its customers 365 days to return their shoes, clothing, or accessories for a refund or exchange if they: Are in new condition. Still have their original packaging. Come with the original receipt or the information from the order confirmation email.
Can you return anything within 30 days?
California, for example, requires stores to post their Refund Policy in a conspicuous place unless they offer full cash refunds or store credit within 7 days of purchase. If a store does follow this requirement, customers may return items for a full refund within 30 days of a purchase.
How long does it take journeys to refund?
Shipping charges are not refundable. 4) Please allow 2-4 weeks to receive your refund or exchanged merchandise.
Can I return vans to journeys?
Whether you bought it online or at a store, you can take the item back within 60 days of the purchase date. The product must be unworn and unwashed, and you need to bring a few additional items: The original receipt or your order number. The original packaging.
Can I send my Uggs back and get a new pair?
If you purchased your UGG® product within the last 365 days, we are happy to accept a return or an exchange at no cost to you. You can return your product(s) to us by using the pre-paid shipping label located in the product(s) original packaging.
How do I contact journeys?
(888) 324-6356Journeys Shoes / Customer service
How do I exchange Crocs for different sizes?
You can call us at 1-866-306-3179 to get a gift exchange set up. We will need to know the style of the footwear that you will be replacing, the reason for the exchange, and your email address. When your footwear is returned, we will be happy to send you a replacement pair.
How long after purchase can I return goods?
between 28-30 daysIf a retailer does have a returns policy, then you'll usually have between 28-30 days to return an item and get a refund or exchange.
How long do you have to return a product?
Most sellers give instructions on how to return items, and often include returns labels with your order. You usually have 14 days to return the item after telling the seller - check your terms and conditions for how long you have.
Can I ask for my money back after buying a car?
The Consumer Rights Act 2015 gives you the right to ask for a full refund in the first 30 days after buying any product that proves to be faulty, including a new or used car. The law also provides protection for servicing and repair work that renders your car faulty.
Can I send my Uggs back and get a new pair?
If you purchased your UGG® product within the last 365 days, we are happy to accept a return or an exchange at no cost to you. You can return your product(s) to us by using the pre-paid shipping label located in the product(s) original packaging.
How do I exchange Crocs for different sizes?
You can call us at 1-866-306-3179 to get a gift exchange set up. We will need to know the style of the footwear that you will be replacing, the reason for the exchange, and your email address. When your footwear is returned, we will be happy to send you a replacement pair.
How do I contact journeys?
(888) 324-6356Journeys Shoes / Customer service
What is DSW return policy?
Exchanges made within 60 days with original sales receipt or shipping invoice will be issued as a credit on the original form of payment. Exchanges made after 60 days will be issued on a merchandise credit for any difference owed. Merchandise received as a gift may be returned or exchanged.
What is a defective item?
A defective item is a product with an existing flaw, which was unknown at the time of purchase and is the fault of the manufacturer. This does not include normal wear and tear that occurs while using the item.
Why doesn't Journeys send invoices?
For online orders, Journeys doesn’t send printed receipts or invoices anymore because they want to go green. The order confirmation number you received in your email is enough for returns.
Can you return an item to Journeys?
How To Return an Item to Journeys. Returning an item can be troublesome, including the disappointment factor of the item not meeting your expectations. Journeys offers you the option to return unsatisfactory products in person or by mail, but each option has its disadvantages.
Return & Exchange Policy
We have a 15 day return & exchange policy from the order date. If 16 days have passed since your purchase we unfortunately cannot offer you a refund or exchange.
Shipping
Shipping costs are non-refundable from the original order. If you receive a refund, the cost of return shipping will be deducted from your refund.
