diptyque return policy

Full Answer

What is Diptyque's return and exchange policy?

In each store a return policy is displayed at point of purchase. This policy states that retail purchases can be returned within 14 days of purchase for exchange or store credit only. Merchandise must be unopened, unused, and accompanied by an original receipt or gift voucher. diptyque reserves the right to modify its exchange and return policy.

Does Diptyque deliver to post boxes?

diptyque is unable to deliver to post boxes. It is an option to ship your products to your local store via the diptyque site for collection. Due to the limitations on product discovery through the online store, the online and offline channels have different return & exchange policies.

How long do I have to return items to the shop?

The items must be returned to us within 28 days from date of delivery. All items must be returned unused, with authentic labels and in original packaging. You are responsible for returning the products to us as soon as possible. All returned goods will be examined upon receipt.

How do I repack my items for delivery?

You will need to securely repack the items (in unused, unopened, resaleable condition, with original packaging) and attach the pre-paid label provided. Drop off your package at the local post office and keep a copy of your receipt for tracking information.

Can I return Diptyque?

Exchanges can be requested for unopened items. Please reach out to customer service to inititate the process. diptyque honors exchanges for damaged or defective products. Please reach out to customer service to initiate the process.

Why is Diptyque so popular?

It's no secret: in the world of high-end candles, Diptyque candles are among the best of the best. These Parisian candles are renowned for their exceptional quality and their beautiful designs. Plus, the manufacturers of Diptyque candles are famous for never having used synthetic fragrances in their products.

What company owns Diptyque?

Manzanita CapitalManzanita Capital, the London-based private equity fund, has purchased the privately owned French scent and candle company Diptyque for an undisclosed sum.

How long can Diptyque candle last?

50 to 60 hoursdiptyque candles are made to burn longer than most traditional candles. Our candles on average last from 50 to 60 hours with a proper burn.

Is Diptyque better than Jo Malone?

Diptyque definitely win on packaging, but Jo Malone wins on scent payoff, the lid for longevity and the overall slightly better value at 200g at an ever so slightly lower cost. Both are definitely not something you *need* to have.

Why are Diptyque candle so expensive?

They are developed carefully with a lot of raw materials." The work is done manually, and production can only be done in small batches — hence, the hefty price tag, according to Mauny.

How do you pronounce Diptyque Baies?

0:200:46How to Pronounce Diptyque? (CORRECTLY) - YouTubeYouTubeStart of suggested clipEnd of suggested clipPetit que tous nos 100 haibike baradat diptyque diptyque diptyque il de type call france paul.MorePetit que tous nos 100 haibike baradat diptyque diptyque diptyque il de type call france paul.

What does the word Diptyque mean?

diptyque – from the Ancient Greek 'diptychs' – refers to a painting or a sculpture made up of two panels, or parts.)

Are Diptyque candles toxic?

With Diptyque candles, customers do not have to worry. These high-quality candles contain no harmful synthetic fragrance products. The all-natural fragrance in each Diptyque candle not only ensures that the fragrance of each candle stays true, but the natural ingredients ensure that the candle is safe to use.

How long should you burn a Diptyque candle the first time?

How do I take care of my diptyque candle?Using your candle properly. When using the candle for the first time, leave it to burn for 2 or 3 hours, until all the wax has become liquid on the surface. ... Taking care of the wick. ... Recycling your candle.

How do you clean a Diptyque candle?

To clean out the sides and excess wax pour a small amount of dish soap into the jar and add hot tap water to soften the rest. Let it soak for a few minutes for it to soften then wipe out with a paper towel or re-scrape the sides (depending on how much wax there is).

Is diptyque safe for pregnancy?

Diptyque candles, Yankee Candle candles, and Bath and Body Works candles all use paraffin wax, making all of them unsafe for pregnant women.

What makes Diptyque unique?

Hardly a scent lover would be unfamiliar with the fragrant candles and other luxury offerings of diptyque, but lesser known is how its extraordinarily rich artistic history has come to define the brand's identity. Each scent in the diptyque range is inspired by a story, memory or experience.

Are Diptyque fragrances worth it?

Diptyque is a luxury fragrance house and brand. It always has been a more high end price point but the quality absolutely delivers and reflects the price point. I have had many of their candles, perfumes and accessories over the years and I've never been disappointed.

Is Diptyque a luxury brand?

St Germain Diptyque is a luxury French fragrance brand. Based in Paris, the company produces eau de parfum, eau de toilette, scented candles, and perfume oil diffusers.

Does Diptyque perfume last?

Since perfume's staying power also depends on your body's chemistry, Diptyque fragrances can last anywhere from 4 to 12 hours.

Online Return Policy

Due to the limitations on product discovery through the online store, the online and offline channels have different return & exchange policies. Within the Retail store environment customers are able to experience the product before making an informed buying decision whereas our online customers are not.

Exchange Policy

Exchanges are taken on a case by case basis. If interested in proceeding with an exchange, please contact Customer Care with your order number/receipt and the reason for exchange. Please confirm if the item has been opened for the health and safety of our teams.

Retail Return Policy

In each store a return policy is displayed at point of purchase. This policy states that retail purchases can be returned within 14 days of purchase for exchange or store credit only. Merchandise must be unopened, unused, and accompanied by an original receipt or gift voucher. diptyque reserves the right to modify its exchange and return policy.

DELIVERY AND RETURNS

diptyqueparis.com online offers free delivery for orders over 100€ and free returns.

Delivery

Once your order has been placed you will receive an email confirmation to let you know we have received your order and payment.

Free returns and refunds

You may return your online order, or items within it, for an exchange or a refund following the conditions outlined below, your statutory rights are not affected:

Cancellations and Exchanges

If you wish to cancel your order after it has been confirmed, we kindly invite you to reach out to our Customer Care team who will assist you in the process.

How long does it take to return an online order?

You may return your online order, or items within it, for an exchange or a refund following the conditions outlined below, your statutory rights are not affected: The items must be returned within 28 days from date of delivery. The items must be unopened, in their original packaging and in resalable condition.

Can you deliver diptyque to a PO box?

You can choose to have your order delivered to your workplace, a hotel, or a hospital. You can choose any delivery address, however, diptyque delivery service requires a signature on delivery, therefore we are unable to deliver to PO Boxes.

How long does it take for diptyque to refund?

However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within fourteen days of your receipt of goods provided they are in their original, unopened and unused condition.

How long do diptyque candles last?

diptyque candles are made to burn longer than most traditional candles. Our candles on average last from 50 to 60 hours with a proper burn. How do I learn how to care for my candle? On each candle page there is a section called candle care that contains instructions on how to maintain your candle.

How to light diptyque candle?

Before lighting your diptyque candle, trim the wick to 1/4-inch length. By shortening the wick you allow it to burn more slowly and also avoid unsightly black smoke marks around the edge of the glass. After blowing out your candle, re-center and straighten the wick. Never leave a lit candle unattended.