Returns and exchanges
You can manage returns, exchanges, and more on the Order history page.
Refunds
When you make a qualifying return, we'll credit the full amount, less the original shipping and handling charges. Refunds are generally processed within 3–5 business days after we receive your item and find it eligible for a return. Refunds are applied to the original payment option.
Unexpected or inaccurate charges
To address unexpected charges, first see What to do about unexpected charges from Microsoft. If you don't see the cause for your unexpected charge, you can select the Contact us link at the top of the page, or you can contact Microsoft Store support.
More help
See the resources below for more help with Microsoft products and services.
How to Request a Refund for an Xbox Game
One of the most common products a gamer might want a refund for is an Xbox game itself. Unfortunately, this process is not as easy as most people would like. It depends on whether you bought a physical game from Microsoft or a digital one. A physical game is easy: you would just return it in all of its packaging to Microsoft for a refund.
Are There Return Exceptions to These Rules?
There may be unique exceptions to Microsoft’s return policy, but they are generally few and far between. Unless you have extremely niche extenuating circumstances, then no, there are no return exceptions to the aforementioned rules.
Are Xbox Refunds Guaranteed?
As far as digital items are concerned, no. It is entirely possible that Microsoft will deem your request for a refund invalid, for a myriad array of reasons. If you don’t fall into the aforementioned criterion, it’s very likely that Microsoft will refuse to refund your digital purchase.
Does Xbox Have Free Returns?
Naturally, it doesn’t cost anything to return a digital item like a digitally purchased Xbox game, so that return would be free. For a physical item return, you can get a repair return shipping label when you go to your Microsoft account’s order history and request a return for a physical item, so that’s free too.
How Many Refunds Does Xbox Allow?
There is no limit to how many refunds Xbox allows, as long as all of your refunds are valid. They will not arbitrarily block you from making returns and getting refunds if they meet the valid criteria for getting said refunds.
How Long do Xbox Refunds Take?
Once Microsoft receives your physical item or your ticket for the return of a digital item, it generally takes them 72 hours to reach out to you with an email telling you whether or not your item is eligible for a refund.
Conclusion
You can return most physical products to Microsoft for free and get a refund for the full price, not including initial shipping and handling fees. But if you want to get a refund for a digital item, that’s a different beast.
How long does it take to get a refund from Xbox One?
The return procedures are so easy. The company has introduced a ” Self service refund” method using the Xbox One Insider app. This made the customers to face a risk of buying games out of their comfort zone. The refund is usually processed within 2-3 days. For the return procedure, the customers have to take care of some points as follows,
What is Xbox Live Marketplace?
● Xbox Live Marketplace: Is a virtual marketplace designed for Microsoft Xbox 360 console that helps gamers to download purchased or promotional content.