What is the seller’s return policy for items purchased on Discogs?
In most cases, a seller will work with the buyer to resolve the issue, either via a return or partial refund. As with all orders on Discogs, it’s also expected that buyers have reviewed the seller’s Seller Terms and understand the return policies associated with this user.
How do I issue a refund via the Discogs payments system?
To issue a refund via the Discogs Payments system, please follow the same steps as above. Make sure that the order is either on the Shipped or Payment Received status. Please do not cancel the order prior to issuing the refund. This will prevent the buyer from properly being refunded.
Can I access my own account information when selling on Discogs?
See What Are The Fees For Selling On Discogs? For additional information. You can access Your own account information, including inventory and transaction records, through You accounts at any time as set forth in Our How Do I Change My Account Settings? document.
Do I have to pay for return shipping and refunds?
Please note that some jurisdictions require sellers to accept returns, pay for return shipping, and/or pay refunds. Check with your local laws and regulations to confirm your responsibilities.
Does Discogs have buyer protection?
We encourage both buyers and sellers to use a method of payment that provides security and payment protection. Buyers and sellers who choose to use an unprotected payment method agree to accept any risk of order non-delivery, damage, or mis-grading.
Is Discogs com trustworthy?
Overall though, despite some sellers who overgrade, Discogs is probably the best place online to buy vinyl. You just have to do your due diligence.
Can you cancel order on Discogs?
From the Marketplace drop-down menu, click on Orders, under "Sell Music". Click on the link to the order number you want to cancel. On the Order page, click the “Cancel” button located at the top of the order page. Select the appropriate cancellation option and submit the pop-up.
How do I complain about a Discogs seller?
You can contact the seller by going to your Purchases page and then clicking on the Order # that you are unhappy with. This will bring you to the order page where you can leave a message for the seller explaining the issue you are having. Once you have done this, please allow the seller 4 days (96 hours) to respond.
Can you get scammed on Discogs?
Your revised terms may make you lose some domestic sales, too. Because of scammers on Discogs, all international orders have to pay for registered mail.
Is Discogs better than eBay?
Shipment Fee While Discogs tends to be the better marketplace and outperforms eBay when you intend to sell normal items however, when you try to sell something which is rare & a collectible, eBay is definitely the winner there.
How do I get a refund on Discogs?
Discogs is not able to provide refunds for orders. Sellers are expected to work with buyers professionally and courteously to provide a solution in accordance with their Seller Terms and our Sales & Transactions Policy.
What happens when you cancel an order on Discogs?
As we don't have access to refunds, we cannot reverse them. The order page will be updated accordingly, your buyer will receive their refund, and you as a seller will be credited the appropriate sales fees. If you refund using PayPal, you do not need to mark the refund on the Discogs order page.
Can a seller cancel an order?
Seller Cancellation Sellers can request for cancellation anytime before the order has been arranged for shipment. However, sellers will be penalized for cancelled orders that are self-initiated as well as orders that they have requested buyers to cancel.
How do I report a buyer on Discogs?
Contact our staff via Support Request if you have concerns about a Discogs user. If you have placed an order and are concerned about a refund after payment, you should contact your payment provider (PayPal, credit card company, etc) right away to discuss their review and refund policies.
How long does Discogs take to ship?
This is part of our Sales & Transaction Policy. If not indicated otherwise in your seller terms, orders should be shipped out within 4 days of payment being received. If needed, use the green button below the order table to update the order status.
How do you buy from Discogs?
How To Buy Music On DiscogsStep 2: Find what you want to buy (Vinyl, CDs, Tapes, etc...) ... Step 3: Add or update your buyer settings. ... Step 4: Placing an order. ... Step 5: Paying the seller. ... Step 6: Order Progression. ... Step 7: Leave feedback for the seller. ... Step 8: Keeping track of your purchases. ... Step 9: Enjoy the tunes!
How does Discogs marketplace work?
The Marketplace allows you to buy and sell physical copies of music listed in the Database. Each Marketplace item is joined to the Database so you can identify which recording is for sale. Buy with confidence knowing sales history with condition notes and a rating system for both Sellers and Buyers.
What is Discogs marketplace?
Discogs is an online database and marketplace of music releases that helps any enthusiast — from casual fan to professional collector — savor music in a more personal and meaningful way.
What happens if you have incomplete shipping policies?
Incomplete Shipping Policies can result in items not being available for buyers in certain countries / regions or to all your buyers. Seller Terms and / or Shipping Policies must align with the policies of their accepted payment methods.
What are the seller terms and shipping policy requirements?
Seller Terms and Shipping Policy Requirements. Sellers must provide the following information in their Seller Terms: Any regional sales tax the seller is required to collect by law. US sellers are exempt from this requirement. They should handle their taxes via the seller settings.
How long does it take for a seller to update an order?
Once an order is received, the seller will update the order as follows: Seller will add the shipping charge and update the order status to "Invoice Sent" within four days of when the order is placed. Seller will update the order status to "Payment Received" within four days of when valid payment is sent.
When you agree on a refund together with the seller, should they provide this refund through the payment method used for the
When you agree on a refund together with the seller, they should provide this refund through the payment method used for the initial transaction. Please note that sellers can require the item to be returned before sending a refund.
Can you refund discogs?
Discogs does not handle financial transactions between buyers and sellers (unless you’re located in the US and have used Discogs Payments) and, therefore, is unable to process or initiate a refund. If the issue doesn’t get resolved, it will be up to you to contact your payment provider within their deadline for doing so.
Can discogs give refunds?
Can Discogs Give Me A Refund? Discogs is not able to provide refunds for orders. Sellers are expected to work with buyers professionally and courteously to provide a solution in accordance with their Seller Terms and our Sales & Transactions Policy.
What to do if a seller refuses to refund?
If the seller refuses to issue you a refund, then it is important for you to contact your payment provider as soon as possible to explain the situation and request a refund. Your payment provider is the service you used when you sent payment for the order, for example, PayPal. If you paid with PayPal, contact PayPal support.
How long does it take for a seller to suspend their account?
If a response is not given after another 4 days, the seller's account will be suspended until the issue is resolved. Once these 8 days have passed, it is highly recommended that you also contact your payment provider to inquire what sort of payment protection you have available.
Communication best practices
Buyers feel more confident in their purchase if they receive communication promptly. Contacting the buyer or issuing an invoice within 24 hours of the new order being placed would be ideal. If that is not possible, please make sure to update the order within 4 days.
Provide clear shipping and payment policies
If you wish to ship only to select regions (e.g., only to the U.S. or only Europe), you must set up your Shipping Policies to make this clear. Simply stating that you will not ship to specific regions, but not adjusting your policies, will not be supported by Discogs.
Include a return policy
Letting your buyers know whether you do accept returns, and what the conditions are for a return (e.g., incorrect item received, item damaged or otherwise not-as-advertised), is vital for making sure your buyers are happy with their transaction from start to finish.
Await payment before shipping
Make sure that full payment has been received before shipping items to your buyers. Should payment not be received within four days, try to contact the buyer to see what is causing the delay.
Update order status to Shipped
It's important to let the buyer know when you've shipped their purchase. You can do so by setting the order status to Shipped at the top of the order page.
What is a complete Shipping Policy?
Complete means that your Shipping Policy will need to have at least one shipping method to cover the possibility of all orders through your shop. Within your Shipping Policy, you can have as many methods as you like, which can be as granular as you want, but it’s essential to have at least one “complete” method. That looks as follows:
How do I know if my Shipping Policy is complete and enabled?
When your Shipping Policy is set up and enabled, you’ll notice the toggle on the right of the screen is green and the toggle is slid to the right.
What will happen if you have no Shipping Policies?
If you don’t have a Shipping Policy set up, or it doesn’t cover all your potential orders (as described above), your listings will show up as unavailable in the Buyer’s region.
Can I set up Shipping Policies for some countries and not others?
You control where you’re willing to ship to. If you’d like to only ship domestically, set up a Shipping Policy for your own country (again, make sure it covers all potential orders by format, quantity, and weight). Your listings will appear as unavailable to buyers outside of your country.
