Will Zales take a ring back?
At Zales, we want you and your partner to be completely happy with your engagement ring purchase. If you or your fiancé are unhappy with your engagement ring, you can return it based on our current Return and Exchange Policy.
How do I return something to Zales?
You can return both in-store and online purchases to any Zales or Zales Outlet store.Bring your item to the store with the original receipt, online purchase receipt, original packing slip, or a copy of the shipping confirmation email, whatever applies to you.Reach out to a store associate with your issue.
Can you return Zales to Zales Outlet?
*Purchases made at a Zales or Zales Outlet store MUST be returned to a Zales or Outlet store. These items may NOT be returned by mail to our distribution center.
Do jewelry stores take returns?
Most jewelers accept returned, unworn engagement rings for 30 days from the date of purchase.
Can you return earrings?
Earrings, make-up and toiletries: these items can't be returned for hygiene reasons and this may be extended to items such as underwear and swimwear.
Can you return a ring after its been resized?
Returning resized or repaired rings will depend on the company, but many will allow it as long as there is no other signs of wear and it is returned within the specified return period. Always approach the relator about any repairs necessary before looking elsewhere.
Is Zales jewelry legit?
Zales diamonds are low quality and they capitalise on the naivety of buyers and the popularity of their name. Whiteflash, James Allen and Blue Nile all offer large inventories of quality diamonds, complete with high-res imaging/video and diamond certificates.
Are Zales and Zales Outlet the same?
Zales and Zales Outlet are among the most recognized names in fine jewelry. Zales Outlet has more than 125 stores in premier outlet malls and neighborhood shopping centers throughout the United States and Puerto Rico.
What do I do if I don't like my engagement ring?
Exchange or Return It. If your partner purchased the ring new, head back to the jeweler together. You could keep the center stone and have it changed to a different setting, or spend the afternoon trying on rings together until you find a completely new style that you both love.
Do engagement rings need to be returned?
The ring is kept by the recipient, even if the marriage never occurs and no matter who broke the engagement. Once the marriage occurs, most states view the gifting of the ring as complete. In the event of a divorce, the recipient of the ring is entitled to keep the gift.
Can you return an engagement ring if it doesn't fit?
If your gorgeous new rock is a little off in size, don't worry! Engagement ring resizing is quite common. If the ring doesn't fit, it's time to head back to the jeweler to have your ring resized.
Is Zales jewelry legit?
Zales diamonds are low quality and they capitalise on the naivety of buyers and the popularity of their name. Whiteflash, James Allen and Blue Nile all offer large inventories of quality diamonds, complete with high-res imaging/video and diamond certificates.
How do I contact Zales?
You can contact us by calling 1‐800‐311‐5393. Our Guest Services Contact Center hours are Monday through Friday, 9:00 AM–10:00 PM ET, Saturday, 10:00 AM–10:00 PM ET. and Sunday, 12:00 AM–9:00 PM ET.
Are Zales and Zales outlet the same?
Zales and Zales Outlet are among the most recognized names in fine jewelry. Zales Outlet has more than 125 stores in premier outlet malls and neighborhood shopping centers throughout the United States and Puerto Rico.
Does Zales have a lifetime warranty?
At Zales, we provide a Lifetime Diamond Commitment3 to protect your diamonds. We recommend adding the optional Lifetime Protection Plan to cover repairs and/or maintenance on the metal of your jewelry to enjoy true worry-free wear.
How long does it take to return a Zales item?
Zales allows returns within 30 days of shipment or purchase. You can exchange jewellery within 60 days and watches within 30 days. Online purchases can be returned to stores or by mail according to Zales Return Policy, with the original packing slip.
When is the Zales holiday return?
Special Christmas extended policy at Zales set the deadline to January 24, 2021, for items you bought between October 16, 2020 and December 24, 2020.
Can you return Zales items in store?
According to the Zales return policy, you can return items in-store or by mail. It makes sense that In-store items can only be returned in-store. You can send online items back in-store or by mail. Here’s a step-by-step look at how you can return items in-store or by mail.
Is Zales a good return policy?
The good news is, the Zales return policy is a reasonable returns and exchange policy. But if you know the rules before you buy, life will be a lot easier for you when you change your mind. I’ve described the Zales returns and exchange process in steps to make things easier for you.
Does Zales give refunds?
Zales Refund Policy. Zales will give you your money back in the original form of payment. If you’ve made a cash purchase, you’ll get a refund in cash. If you don’t have a receipt and take your item to be returned at the store, Zales will credit the refund to a Gift card even if you made a cash purchase originally.
How long does it take to return a watch?
Returns and exchanges are permitted within 60 days from the purchase date for jewelry, and within 30 days from the purchase date for watches. Jewelry must be in good condition with all original certificates and accessories. Watches must be unworn, unaltered and in original condition to be accepted for return or exchange.
Can you return a purchase at a Zales store?
Purchases made at a Zales or Zales Outlet store MUST be returned to a Zales or Zales Outlet store. These items may NOT be returned by mail to our distribution center.
A Rundown of the Zales Return Policy
The Zales return policy cites different deadlines for the return or exchange of jewelry and watches.
Zales Return Policy on Engagement Rings
Engagement rings come under jewelry and have the same return guidelines as other jewelry items. Since the chances of choosing the wrong engagement ring for your significant other are high, and you may end up needing to return or exchange it, Zales offers some general pointers to help buyers avoid any unwelcome scenario:
How Will DoNotPay Help Me Get My Refund?
DoNotPay will keep tabs on Zales until it refunds your money. Zales claims that it can take about 30 days for the refund to show up in your account. DoNotPay will not only try to speed up the refund but will also help you place a claim if Zales misses the deadline—all without expensive lawyers!
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How to contact Zales Outlet?
Shop your way - in-store, online or with a virtual consultant. We'll make it safe and convenient. Learn More >. Zales Outlet. The Diamond Store. 1-800-311-5393.
How long does it take to return a watch?
Returns are allowed within 30 days from the purchase (shipment) date and exchanges within 60 days of the purchase (shipment) date for jewelry, and within 30 days from the purchase (shipment) date for watches.
What is the phone number to return a watch?
If there is damage to an item upon delivery, call our contact center immediately at 1-800-311-5393 for assistance. Jewelry must be in good condition with all original certificates and accessories. Watches must be unworn, unaltered and in original condition to be accepted for return or exchange.
Can I return an item to Zales?
If you purchased your item online, you can return your item to any Zales Outlet or Zales store or you may return the item by mail. Online Returns In-Store: The store associate will process your return. Refund will be credited to the same form of payment in your original purchase.
Does Zales offer free shipping?
Yes. As of -, Zales does offer free shipping policies. View the discussion thread for more details.
Does Zales offer free returns & exchanges?
Yes. As of March 25, 2021, Zales does offer free return policies. View the discussion thread for more details.
Does Zales offer international shipping?
No. Based on our last check on March 25, 2021, Zales was not offering international shipping policies. Check the full discussion for updated information.
Does Zales offer curbside pickup?
No. Based on our last check on March 25, 2021, Zales was not offering in-store pickup. Check the full discussion for updated information.
