- During the full warranty timeframe you would only be responsible for the shipping fee
- After the full warranty period there would be a percentage of the cover price that you would be responsible for plus the shipping fee. ...
- Doheny's Pool Supplies Fast offers a 30 day money back guarantee. ...
Full Answer
What is Doheny's return policy for pool supplies?
• Doheny's Pool Supplies Fast offers a 14 day 30 day money back guarantee. After 15 days all manufacturer's warranties apply. • Products purchased with Doheny’s may or may not have a warranty that extends beyond the 14 day 30 day return policy.
How do I return an item to Doheny?
All returns must be pre-paid and insured. If you have any questions, please contact our Customer Care Team at: customercare@doheny.com or call us at 1-800-574-7665. Refusing delivery on any shipment that is not damaged will result in shipping and restocking fees. These will be deducted from the refund amount.
Does Doheny's offer free next day delivery?
A. Doheny’s is pleased to offer free next day delivery at no additional charge to most of the US for all Doheny's brand chemicals and many of our most popular swimming pool supplies.
How do I contact Doheny customer care?
If you have any questions, please contact our Customer Care Team at: customercare@doheny.com or call us at 1-800-574-7665. Refusing delivery on any shipment that is not damaged will result in shipping and restocking fees.
Where to send Doheny's returns?
Send to: Doheny's Returns Dept., 10411 80th Avenue, Pleasant Prairie, WI 53158. All returns must be pre-paid and insured. If you have any questions, please contact our Customer Care Team at: customercare@doheny.com or call us at 1-800-574-7665.
How to report a lower price at Doheny's?
Simply contact our Customer Care Team at: CustomerCare@doheny.com or call us at 1-800-574-7665 to report the lower price. After verification, the difference will be promptly refunded. Doheny's is not responsible for inadvertent pricing or text misprints or errors. Some restrictions apply - call for details. Q.
What happens if a package is refused?
A. Any package that is refused is subject to all shipping & handling charges being deducted from the refund amount.
How much is the restock fee for Doheny pool covers?
A. Returned solar and winter covers that have been placed on the pool are subject to a 40% restock fee due to a non-saleable condition. Please contact Customer Care at 1-800-574-7665 prior to the return for details or email customercare@doheny.com
How to redeem merchandise credits?
A. Merchandise credits and gift certificates can be redeemed by mail or telephone. Refer to the order number on your merchandise credit or gift certificate. Promotional coupons received by email, catalog or advertised on the site can be used by entering the promotional code in the shopping cart.
What is the phone number for a deck cover?
Please call 800-574-7665 and select option 3 to speak to a safety cover specialist. Note: Manufacturers warranties will be void if cover is installed improperly per ASTM standards. If your deck is anything other than concrete you will need custom ordered hardware. Q.
Where does Doheny ship?
A. Doheny's only ships orders within the contiguous United States.