What is Columbia's return policy for online returns?
ONLINE RETURN POLICY With original invoice, items purchased on Columbia.com may be returned by mail to our e-commerce returns department or to any U.S. Columbia Sportswear store within 60 days of shipment for a refund in the original form of payment for the price paid after direct or indirect discounts.
What is the return and exchange policy?
Within 30 days you can enjoy return service, over the period required we will not to return or exchange. The shipping cost of returns & exchanges is charged by the customers. Returns can be sent back within 7 days upon receipt, all returned items must never been used and in new condition. All returned packages must be insured.
Can I return my items directly to the distribution center?
If you wish to send your items back to our distribution center directly, your $6 flat rate fee for the return shipping will be taken out of your refund. Q: What else do I need to know before I return my items?
What happens if the returned package gets lost during the shipment?
3. We will not be responsible for the lose if the returned package get lost during the shipment, original post office receipt must be kept to claim the compensation. Cancellation of an order must be requested before the order has been dispatched.
Can I return Columbia to factory outlet?
We will gladly accept returns on all purchases made on our website which are in original condition; unworn with tags attached and for footwear with the original box in new condition.
Can I return items to Columbia store?
With original receipt, items may be returned to original store within 60 days of purchase for a refund in the original form of payment for the price paid after direct or pro-rated discounts. Items purchased with a merchandise credit or gift card will be refunded with a merchandise credit.
Does Colombia have free returns?
All orders over $99 can be returned free of charge within 30 days of your purchase. We provide you with a prepaid post label to cover the return shipping costs. This service is only valid for the original order, not on replacements.
Can you return online purchases in store Columbia?
Columbia returns are free and easy to handle. Please check out our returns procedure or contact us. We can provide you with a return authorization and explain the returns process. Our retail stores cannot accept returns from online orders.
Does Columbia accept returns without tags?
The item(s) are full-priced items. Item(s) purchased under sale/discounts are not applicable for exchange. Your apparel/accessory must be in original and unworn condition, with all tags intact. Your footwear/equipment must be in original and unworn condition, with the original box in new condition.
Can you cancel order on Columbia?
We work hard to process your order quickly and efficiently, so you receive your product as soon as possible. Orders cannot be interrupted once they have been placed.
Does Columbia make you pay for return shipping?
A: Columbia does not cover return shipping fees. If you wish to send your items back to our distribution center directly, your $6 flat rate fee for the return shipping will be taken out of your refund.
How do I return my Columbia jacket?
Online ReturnsA: Columbia Sportswear customers can now initiate a return by printing off a return label and ship the item(s) back to us using UPS. ... A: Once you have selected the item(s) you would like to return, you will be emailed a UPS return label and invoice to include in your return package as a PDF.More items...
How do I return something to Eddie Bauer?
Customers are invited to return their items purchased online or over the phone to any Eddie Bauer store location, or by mail by creating a pre-addressed return label.
How do I track my Columbia order?
How can I check the status of my order?Use our order status link to track your package. ... If you have an account click on "My Account" at the top of the page and click on "Order History". ... When your order ships out you will receive an email confirmation with your tracking number.More items...•
How do I return something to Eddie Bauer?
Customers are invited to return their items purchased online or over the phone to any Eddie Bauer store location, or by mail by creating a pre-addressed return label.
How do I track my Columbia order?
How can I check the status of my order?Use our order status link to track your package. ... If you have an account click on "My Account" at the top of the page and click on "Order History". ... When your order ships out you will receive an email confirmation with your tracking number.More items...•
Why does Columbia have a different return policy?
Because of the COVID-19 crisis, Columbia introduced a different return policy, limiting the returns to a store. The information provided on the company’s website is contradictory and not up-to-date, leaving customers confused about whether they can return online purchases to a store at this time.
How long can you return Columbia items?
Columbia’s return policy is generous, allowing you to return all items up to 60 days after purchasing them. To qualify for a return, all items must be: In original condition. Unworn.
How long does it take to get a gift card refund?
If you don’t have the original receipt, you can only get merchandise credit equal to the lowest price of the items within 60 days of the return date. When returning items without a receipt, make sure to bring a government-issued ID with you.
Q: How do I return my items?
A: If you purchased in store ... you will need to return the items back to a branded Columbia Sportswear store location. To check if there is a store in your area, click here.
Q: Does Columbia pay for return shipping?
A: Columbia does not cover return shipping fees. If you wish to send your items back to our distribution center directly, your $6 flat rate fee for the return shipping will be taken out of your refund.
Q: What else do I need to know before I return my items?
A: We're glad you asked! Make sure all items are in first quality condition and have the original tags attached. If you purchased footwear, make sure you have the original shoebox they were purchased in. If you have any questions about whether or not your items qualify for a return, give us a call!
Q: How long do I have to return my items?
A: Your return must be received at our warehouse by the 60th day from the purchase date of your order.
Q: Can I exchange my items?
A: Our two step return and reorder process takes the place of an exchange policy, but don't worry! It's quick and easy! We offer free standard shipping on reorders that are not placed with additional discounts such as Friends and Family, Pro purchase, or Partner.
Q: Why do you not offer an exchange process?
A: Since our available stock changes every day, we cannot guarantee that your item will still be in stock by the time a reorder is placed. Need recommendations for a replacement product? We're here to help! Check out our new arrivals here.
Q: What do I need to know about returning an item that was a gift?
A: The gift item (s) would follow the same return process listed under 'How do I return my items?". Please note that for any online orders the original purchaser would receive the refund. Please speak to the gift giver to coordinate a potential re-order.
