We take purchase returns very seriously to ensure the best experience for our customers:
- Returns must be requested within 7 days of the item's delivery
- Returned items must be in their original and unworn condition
- Returned items must include their original packing slip
- Returned items must include their original labels
- Returned items must be shipped within 3 days of receiving their return label
Full Answer
Can I return items to Dolce Vita?
Refunds are always issued to the original method of payment. Do not send items back through other means or without obtaining a return authorization as your package may be sent back to you. PLEASE NOTE: 'FINAL SALE' ITEMS MAY NOT BE RETURNED OR EXCHANGED Dolce Vita guarantees against manufacturer's defects. Normal wear and tear does not qualify.
How do I report a defective product from Dolce Vita?
Dolce Vita guarantees against manufacturer's defects. Normal wear and tear does not qualify. If you feel the merchandise is defective and it was purchased from this website, please contact us by emailing info@dolcevita.com, live chat or calling 1-877-525-2833.
What kind of Shoes does Dolce Vita sell?
Shop Dolce Vita's eye-catching, on-trend sandals, sneakers, boots, heels, and more and take your look to the next level. Shop Dolce Vita's eye-catching, on-trend sandals, sneakers, boots, heels, and more and take your look to the next level.
How do I return a dolce vita?
* Return or exchange via mail: You can either print a shipping label and drop off at FedEx location, or you can take your item(s) in to a Happy Returns Return Bar to get your refund initiated immediately. You will receive an email when your return is received and your refund has been processed.
Does Dolce Vita charge for returns?
In order to process a return, you must email us at joinus@dolce-vita.us for pre-authorization. Unused merchandise may be returned for a full refund (excluding shipping charges) within 30 days of the original purchase date.
What is return and refund policy?
A return and refund policy is an agreement between customers and your business regarding returns and refunds. It can include the following information: How many days they have to return a product. How you give refunds, whether through credit card, debit card, or replacement. Who pays the shipping charges for returns.
Can I return or exchange without receipt?
What if I don't have the receipt? If you can't get hold of the receipt and you're taking an item back simply because you don't like it, the retailer is under no legal obligation to give you a refund – but the retailer may offer you an exchange or a credit note.
How do you use happy returns?
How it worksGet your QR code. Start your return here, or on the retailer website.Drop off items at a Return Bar. No box, label, or contact required.Share QR code for a contact-free return.
Does Steve Madden have free returns?
FREE RETURNS: We gladly accept returns of UNWORN merchandise within 30 days of delivery except clearance items, which are final sale and may not be returned or exchanged. Returns will be refunded to the original method of payment. You may obtain a return authorization using the Return Center.
What items are non returnable?
Non-Returnable ItemsPerfumes and Fragrances.Skin Care Products.Makeup and Nail Care Products.Personal Grooming Products.Aromatherapy and Massage Products.Vitamins and Supplements.Medical Supplies and Equipment.Dental Care Products.More items...
Can stores refuse a refund?
It depends on your reason. If an item is faulty or has broken - in other words, doesn't comply with the Sale of Goods Act - then the retailer has a duty to offer a refund, exchange or repair. But if you simply don't like the purchase, then that's not a good enough reason.
What is 30 day return policy?
For example, the 30 days could mean that you have to exchange the purchase within 30 days of purchasing the items. It could also mean that you have 30 days to use a promotion or discount within the store.
How can I get proof of purchase without receipt?
Other types of proof of purchase include:credit or debit card statement.a lay-by agreement.a receipt or reference number given for phone or internet payments.a warranty card showing the supplier's or manufacturer's details and the date and amount of the purchase.More items...
What are my rights when returning goods?
Your consumer returns rights after 30 days. If you don't reject the goods within the first 30 days, and find a fault within the first six months of possessing your faulty goods, you'll need to give the retailer a chance to make a repair or replacement.
Do you have to return items in original packaging?
Original packaging is not necessary When you return an item, you do not have to return it in the original packaging in order to get a refund, given that it meets consumer guarantees.
How do I cancel a dolce vita order?
You may cancel a pre order item up until the time your order has begun processing. To cancel a preorder item please contact us via email at info@dolcevita.com, Live Chat or by calling 877-525-2833 .
Can Afterpay cancel my order?
Whether you're looking to cancel Afterpay orders you realize you can't afford or merchandise you don't want, Afterpay touts a fairly straightforward cancellation and refund process. Seemingly, all you need to do is return the merchandise to the store, according to the merchant's return policy.
Does Sam Edelman ship to Canada?
Orders shipping to any of the Canadian Territories (Yukon, Nunavut, or Northwest Territories) are subject to a flat ground shipping rate of $30.00, and are excluded from free shipping. SamEdelman.ca ships Monday through Friday only, excluding holidays. All orders are shipped via Canada Post.
What happens if an item is unavailable on Amazon?
We update inventory daily basis, however, if the item (s) sold is unavailable, the customer will be notified of its unavailability and a full refund will be applied with the cancellation of the order.
How long does it take to return Dolce Vita leather?
We hope that the item (s) you purchased fit to your liking. In any case that it might not, we do take returns within 14 days of receiving the shipment. If you want to return any purchased item, the item must be unworn, and in original condition. Please upon receiving purchased goods, open immediately and try on in the original condition, with all tags still on. If you do wish to return the item after that, it must be shipped at the expense of the customer, in original condition, with tags still on the garment (s), as the item (s) must be restocked for sale.
Is a final sale tag returnable?
Any Item with "Final Sale" Tag is not returnable or refundable. The "final sale" tag is an indication that this item is not available for returns, please consider that for any purchases of "final Sale" tagged item. Sales and Clearance items that do not have a "Final Sale" tag are returnable and follow the same return procedure.
How long does it take to pay with Afterpay?
AfterPay is a service that allows you to pay for your order with 4 equal payments made every 2 weeks , interest free. The first payment is due 2 weeks after you completed your purchase. To use Afterpay simply shop as usual and proceed to checkout and then choose AfterPay as your payment method.
What is free ground shipping?
Free Ground Shipping is only valid on orders $50 or more and for shipping addresses in the United States excluding Alaska, Hawaii, U.S, Virgin Islands, Puerto Rico, Guam, military and air force bases. Orders below $50 after discount will be charged $8.95 for Standard shipping.
Can Dolce Vita promotions be combined?
Promotions are not valid for cash or cash equivalent. Promotions cannot be applied to previous purchases nor combined with any other offers or discounts including price matching of any other retailer. Promotions cannot be combined with the Dolce Vita employee discount.
Does Dolce Vita have free shipping?
Promos may be subject to availability. Free shipping is only valid for shipping addresses in the united states excluding alaska, hawaii, us virgin islands, puerto rico, guam, military and air force bases.
Can you combine promos with Dolce Vita?
Promos cannot be combined with the dolce vita employee discount. Qualifying promo amount applies to merchandise only. Returns and exchanges are subject to dolce vita's return policy. Offers are non-transferable.
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