Returns Policy. DTLR wants you to be fully satisfied with your purchase. If you are not satisfied with your purchase, you have 30 days from the date on your receipt to request a full refund of the purchased price. Returns will only be accepted if items are in a new and unused condition with the original packaging and tags.
Full Answer
Can I return an online order to a DTLR store?
DTLR does not offer exchanges online. You must contact customer service to issue a return authorization and place a new order for the correct item. If I buy an item online can I return it to one of the DTLR retail stores? Yes you can take your online order to a store to return it. Please see the process above.
How do I exchange a product with DTLR?
How do I exchange a product? DTLR does not offer exchanges online. You must contact customer service to issue a return authorization and place a new order for the correct item. If I buy an item online can I return it to one of the DTLR retail stores?
How do I ship to a DTLR location?
Choose the "Ship to Store" option and pick a store destination to have your order shipped ground for free to a DTLR location. You will be notified when your items arrive and they will be held for you to pickup.
Is DTLR responsible for lost or stolen packages?
Please note, DTLR.com is not responsible for lost, missing or stolen packages once the courier has picked up the package from our facility and is in route. DTLR customer service will assist you in filing a claim with the courier. I just placed an order. How long before it will be shipped?
What is DTLR return policy?
DTLR wants you to be fully satisfied with your purchase. If you are not satisfied with your purchase, you have 30 days from the date on your receipt to request a full refund of the purchased price.
What does DTLR shoe store stand for?
Downtown Locker RoomDTLR, formerly Downtown Locker Room, specializes in trendy footwear, apparel and accessories and store formats designed to have a high-energy atmosphere with the look and feel of an independent retailer. It has expanded to 110 stores in 12 states and Washington, including 29 in Maryland.
How long do you have to return shoes?
You can only return them for refund or exchange if they are unworn, in the original product packaging, and you have the receipt or invoice. While they say you can return items for any reason for up to 60 days, they can't appear to have been worn.
Can you return shoes you bought online to the store?
Most online stores will only accept returns of unused and unopened items. If it is clothing, you must keep the tags on the clothing in order to return the purchase. Follow website directions. Most online stores have step-by-step instructions for processing a return.
Is DTLR a black owned business?
Black History Month Spotlight: DTLR's Antonio Gray Has Been Creating Inroads for Black-Owned Businesses His Whole Career.
Who bought Sneaker Villa?
JD Sports Fashion PlcSports retail giant JD Sports Fashion Plc has completed its US$495m acquisition of US athletic footwear and apparel streetwear retailer DTLR Villa in a move that extends its presence in the north and east of the United States. Based in Baltimore, Maryland, and previously majority-owned by BRS & Co.
Can I exchange my shoes without a receipt?
If you don't have a receipt, try to make the return within 30 days and the company may be able to find your purchase in its system if you used a debit or credit card for the transaction. You'll need to show ID to return items without a receipt.
Do I need the box to return shoes?
You should always expect goods to be returned in the original packaging only. Most people just slap the return label on the external box, in this case a shoe box.
Can I return shoes if I wore them once Foot Locker?
Returned/exchanged merchandise must be unworn and in new condition with the original tags. Exchanged items must be returned in the original boxes and bags and must include all the original hang-tags.
How do I return an online purchase?
Most businesses with an online store have a return policy in place....Read the store's return policy. Before you purchase anything, carefully read through the store's policy about how to return something you ordered online. ... Keep the original packaging. ... Take photos of any damage or defects. ... Start the return process ASAP.
Is it illegal to return used items?
Returning Worn Items So if you are asked about whether an item was worn, and say yes, and the return is still accepted, you generally do not have to worry about arrest (frequently, stores will make exceptions if a consumer is honest and the goods still look new).
How do I send a return package?
0:191:31How to Return Mail - YouTubeYouTubeStart of suggested clipEnd of suggested clipIf you've already opened the package try to keep the original contents intact. Open packages requireMoreIf you've already opened the package try to keep the original contents intact. Open packages require new postage.
Is DTLR com legit?
Overview. DTLR Villa has a consumer rating of 2.6 stars from 5 reviews indicating that most customers are generally dissatisfied with their purchases.
Who makes Javi shoes?
Javier SantanaJAVI, headquartered in New York City, was established in 2016 by industry veteran Javier Santana, as an acronym of his own name. Inspired by the worlds of music, art and street culture, JAVI footwear embodies designer fashion-luxe sneakers at competitive price points.
Is goat a legit website?
With over $100 million in funding, 12 million users, a large inventory of over 400,000 pairs up for sale, and more than 600 employees, GOAT is a 100-percent legit sneaker marketplace that has gained a cult following among sneakerheads.
Does DTLR have free shipping?
We frequently offer free shipping and the order value threshold may vary. Free shipping is only available to the 48 contiguous states. For Hawaii and Alaska air shipping rates will apply. Free shipping is on orders over $100 when the cart has at least $100 of full priced, non release items in it.
Ordering
If you haven’t received your confirmation email, please check your junk/ spam folder. You may also call or email us to confirm that you provided the correct email address for your order. You can check your status of your order here.
Shipping
DTLR strives to fill all orders 100%. If DTLR can’t fulfill your entire order we will refund you for the items that have not shipped. PayPal orders will be refunded to your PayPal account. Credit card orders will be refunded back to your card.
Marketing
Tickets for certain release product are given out in DTLR Store Locations. If you’re interested in purchasing a new release visit your local DTLR Store for a ticket which will provide you with a time slot during which you can make your purchase.
How does DTLR deliver notice?
DTLR Inc. may deliver notice to you by means of electronic mail, a general notice on the site, or by written communication delivered by first class U.S. mail to your address on record in DTLR Inc.'s account information.
What is prohibited on DTLR?
Harassment in any manner or form of the site, including via e-mail and chat or by obscene or abusive language is strictly forbidden. Impersonation of others, including a DTLR Inc. or other licensed employee, host, or representative as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through this site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or organization.
How old do you have to be to win a DTLR radio?
Participants in a DTLR Radio promotion, resulting in a prize or award, must be 21 years or older to win, unless otherwise specified. Satisfactory proof of identification and age must be presented before claiming a prize. A person cannot enter on behalf of another person.
Is DTLR Radio responsible for lost mail?
DTLR Radio is not responsible for lost or delayed mail, for telephone or fax equipment failures, or for e-mail system malfunctions causing a contestant to lose or delay the chance to participate. DTLR Radio will keep a file of customized rules for any promotion with Rules differing from these General Contest Rules.
Does DTLR have a control over third party websites?
may choose various third-party web sites to link to from its own site. However, even if the third party is affiliated with DTLR Inc., DTLR Inc. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of DTLR Inc.. DTLR Inc. has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such web sites. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, DTLR Inc. seeks to protect the integrity of the Site and the links placed upon it and therefore requests any feedback on not only the Site, but for sites it links to as well (including if a specific link does not work).
Is DTLR under any obligation?
DTLR Inc. is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.
Is DTLR a copyright?
The entire content of the Site is copyrighted as a collective work under U.S. copyright laws, and coordination, arrangement and enhancement of the content.
