ebay 30 day return policy

by Dr. Araceli Brown Published 2 years ago Updated 1 year ago

eBay has a Money Back Guarantee that the seller must honor regardless if they have a return policy or not. They must have within 30 days to refund the buyer. The guarantee applies if the buyer doesn’t receive the item, gets the item but it doesn’t match the listing, if they receive the item, or if the seller does not fulfill the return policy.

The return is treated as if the item didn't match the listing. The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later.

Full Answer

How long does it take to get a refund from eBay?

For all other return reasons, the new auto-accept & auto-refund process is as follows:

  • Buyer requests a return.
  • When an eBay label is available, eBay issues a return label to the buyer to ship the item back to the seller.
  • The seller has two days to inspect the returned item and issue a refund to the buyer.
  • eBay will track the delivery of the returned item. ...

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Can I return to Best Buy after 30 days?

Will Best Buy accept return after 30 days? Everything Else (like 99% of the stuff they sell) – 15 days for regular Best Buy customers. 30 days for Best Buy Elite members. 45 days for Elite Plus members. In case you were wondering, and who wasn’t, a Best Buy Elite (and Plus) membership is earned via their free Rewards Program.

How to refund someone on eBay?

  1. Log into your PayPal account and click the "Activity" link on top of the page. You have 180 days to issue PayPal refunds. ...
  2. Locate the transaction you want to refund and click on it.
  3. Click "Refund this payment." PayPal makes it easy to issue partial refunds, which may settle the dispute. ...

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How to set up a return policy?

When writing your policy, please consider the following:

  • Determine the timeframe during which you will accept dropshipping returns. ...
  • Cover the return policy of each supplier within your policy if you work with a few suppliers. ...
  • Avoid specifying any return address on your refund and return policy page. ...
  • Do not accept dropshipping returns that do not have a tracking number. ...


How do 30 day returns work on eBay?

5. If you elect the 30 Day return option. You will have to absorb all shipping cost; Still pay fees on portion not refunded; and the questionable refund amount of up to 50%. Have a returned item that is likely to loose value of up to 30-50%.

Can I decline an eBay return request after 30 days?

You can refuse returns but you cannot refuse refunds. While the 30 days from delivery window that eBay allows for Disputes is up, as others have said, the buyer still has 180 days from payment for a Paypal dispute.

How long do eBay buyers have to return an item?

Hi, the buyer has 30 days from delivery (or from last estimated delivery for Items Not Rec'd) with the Ebay Money Back Guarantee. With PayPal Buyer Protection, the customer has 180 days from the date of payment.

Can a buyer open a case after 30 days eBay?

Buyers can open a case within 30 days of the estimated delivery date and this case is a defect for a seller. The case can be escalated by either party after 8 days and cases close automatically after 30 days. If the case is found in the sellers favour it is not classed as a defect.

Can a buyer return an item after 30 days?

Can I decline an eBay return request after 30 days? Sellers can decline a return request if 30 days have passed because the money-back guarantee has expired. A buyer can still open a request to discuss the order details, but there is no longer an obligation on the seller to accept it for any reason.

What happens if eBay seller doesn't accept return?

Keep in mind that if you specify "No returns accepted" on a listing, you are still responsible for the full refund amount—including original shipping costs—if a buyer wins an eBay Buyer Protection case.

What happens if you ignore eBay return request?

If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Here are your response options: Upload your own label – The buyer will send the item back to you for a full refund, including the original postage cost.

Can you decline an eBay return request?

Go to your Returns dashboard - opens in new window or tab. Select View return details beside the item. Select Decline the return and then Continue. You have the option of entering your reason for declining the request, but it will not be visible to the buyer.

What happens when you deny a return on eBay?

The buyer can file not as described with PayPal and possibly win they would pay the return shipping but you'd have to refund in full. They lose that they can file with the cc company and most likely win without returning anything.

What happens if seller decline Return on eBay?

Since the seller has declined the return, the case is closed. If you paid with Paypal, log into Paypal and file an Item Not as Described.

How To Return eBay Products?

The item return process may depend on the seller’s policy. Here is a step by step process that you will need to follow:

How Strict Is The eBay Return Policy?

It’s unclear how strict the return policy is on eBay as there are various policy options. You may be able to return the item within the specific amount of days since receiving it (unless stated otherwise by the seller as a no-return item).

eBay Exchange Policy

An exchange policy may exist if the seller has multiple items. On the eBay website, there appears to be no specific guidelines regarding the exchange of items. You may want to contact the seller about exchanging an item and whether or not it’s possible.

eBay Refund Policy

eBay has a Money Back Guarantee that the seller must honor regardless if they have a return policy or not. They must have within 30 days to refund the buyer.

Does eBay Accept Returns After 30 Days?

Unfortunately, after the 30 Day period (or after the set return period), there will be no returns accepted. If there is a no return policy, the item cannot be returned regardless.

How Long Do eBay Refunds Take?

On average, refunds should be processed within 2 business days after the seller receives the return. The fund will be available within 3 to 5 days thereafter. You will be refunded based on the payment method you have used during the initial purchase.

Can I Return eBay Products After Use?

This may depend on the product that is being used. It may also be up to the seller as to whether or not they may sell it after use.

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Where's My Item?

If you didn't get your item, you're covered under eBay Money Back Guarantee. We'll make sure you either receive the item you ordered, or get your money back.

Returning Items

If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return.

How Sellers Manage Returns & Refunds

If a buyer doesn’t receive their item, they’re entitled to a refund unless you can provide tracking information showing that it was delivered.

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