What are the benefits of being a Top Rated Seller on eBay?
Top Rated Sellers who reside in the US and list on eBay.com receive additional protections benefits when they offer 30-day-or-longer returns. If a buyer falsely claims an item was “not as described,” we’ll protect you on eligible transactions. We’ll reimburse your return shipping label cost up to $6 per return.
How long do I have to return items to eBay?
If the item location is in the same country as the eBay site you listed on, you need to offer 30-day free domestic returns If the item location isn't in the same country as the eBay site you listed on, you need to offer 30-day free international returns
How do I get a partial refund on eBay?
Partial refunds You can save time by allowing your buyers to obtain a return label directly from eBay. If an eBay label is made available, your buyer can print it off as soon as the return is opened and automatically or manually accepted.
What are the requirements to become a Top Rated Seller?
To become a Top Rated Seller, you'll need to: 1 Have an eBay account that's been active for at least 90 days 2 Have at least 100 transactions and $1,000 in sales with US buyers over the past 12 months 3 Comply with eBay's selling practices policy More items...
Do you have to accept returns to be a top rated seller on eBay?
From July 2020, free returns must be based on your item's location in order for you to qualify for Top Rated Plus: If the item location is in the same country as the eBay site you listed on, you need to offer 30-day free domestic returns.
Do eBay sellers have to accept returns?
If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy.
How do I get my top rated seller back on eBay?
How to become an eBay top rated sellerAn active account for 90 days or more.A minimum of 100 transactions and $1,000 in sales with US shoppers over the past year.A history of resolving customer issues; cases closed without a seller resolution can't exceed 0.3% – or two cases.More items...•
Can an eBay seller deny a return?
If the seller has a No Returns policy, and the buyer states "doesn't fit" that is considered a buyer's remorse reason, and the seller can indeed decline the return. However, if the seller has a 14-day or 30-day return policy, that means the seller accepts returns for any reason.
What happens if you dont refund a buyer on eBay?
If you don't refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back.
Can you lose top rated seller?
If you lose your Top Rated Seller status one month, you're able to qualify for it the next month if you meet all the requirements again.
Does top rated seller make a difference?
Benefits of Achieving Top Rated Seller Becoming a Top Rated Seller will help you to save money, build trust and increase sales in the following ways: Your Top Rated Seller seal is front and center on every eligible listing, instilling a higher buyer trust and confidence (which should ultimately increase sales)
Is being a top rated seller worth it?
The biggest payoff for sellers offering Top Rated Plus listings is a 10% discount on Final Value Fees. Other benefits include an additional 'Best Match' search ranking boost and a 'Top Rated Plus' seal displayed in search results and listing description.
What happens if seller does not accept returns?
Choosing no returns does not mean, if forced to take a return for SNAD, the seller agrees to forfeit the item. It simply means that the buyer cannot return an item for buyer's remorse reasons and, if returning for SNAD, returns it in EXACTLY the same way returns are done for returns sellers.
What to do if a seller refuses to refund?
If you qualify for a return but the seller won't give you your money back, you have some options:Write a complaint letter: we have advice to help you do that and a sample letter.Consider getting help from a consumer organization like Call for Action, Consumer Action , or the Better Business Bureau.More items...•
How do you politely decline a return?
No matter what means of communication you pick, you should be firm and polite. Use active language in your communication. Instead of saying “Your case has been investigated” and “The refund can't be provided”, go for “I have carefully looked into your situation” and “We can't issue a refund according to our policy”.
Do I have to accept a return on eBay if I said no returns?
Even if you specify “no returns accepted,” under the eBay Money Back Guarantee, the buyer can still return an item if it doesn't match the listing description.
What does seller does not accept returns mean?
Choosing no returns does not mean, if forced to take a return for SNAD, the seller agrees to forfeit the item. It simply means that the buyer cannot return an item for buyer's remorse reasons and, if returning for SNAD, returns it in EXACTLY the same way returns are done for returns sellers.
How To Return eBay Products?
The item return process may depend on the seller’s policy. Here is a step by step process that you will need to follow:
How Strict Is The eBay Return Policy?
It’s unclear how strict the return policy is on eBay as there are various policy options. You may be able to return the item within the specific amount of days since receiving it (unless stated otherwise by the seller as a no-return item).
eBay Exchange Policy
An exchange policy may exist if the seller has multiple items. On the eBay website, there appears to be no specific guidelines regarding the exchange of items. You may want to contact the seller about exchanging an item and whether or not it’s possible.
eBay Refund Policy
eBay has a Money Back Guarantee that the seller must honor regardless if they have a return policy or not. They must have within 30 days to refund the buyer.
Does eBay Accept Returns After 30 Days?
Unfortunately, after the 30 Day period (or after the set return period), there will be no returns accepted. If there is a no return policy, the item cannot be returned regardless.
How Long Do eBay Refunds Take?
On average, refunds should be processed within 2 business days after the seller receives the return. The fund will be available within 3 to 5 days thereafter. You will be refunded based on the payment method you have used during the initial purchase.
Can I Return eBay Products After Use?
This may depend on the product that is being used. It may also be up to the seller as to whether or not they may sell it after use.
Seller levels
We assess your seller performance on the 20th of each month. Based on your sales history and the quality of service you provide to your buyers, you'll be assigned one of the following seller levels:
Becoming a Top Rated Seller
Becoming a Top Rated Seller indicates that you consistently deliver outstanding customer service; it also makes you eligible to receive a prominent Top Rated Plus seal on qualifying listings.
Top Rated Plus benefits and requirements
As a Top Rated Seller, you can qualify for these exclusive Top Rated Plus benefits if you offer same or 1-business-day handling time and 30-day or longer free returns:
How your performance is calculated
Your seller performance level is calculated by looking at your transaction defect rate, cases closed without seller resolution, late shipments, and tracking validation.
If your seller level is Below Standard
Starting March 1, 2022, we will increase additional final value fees from 5% to 6% for Below Standard sellers. Learn more about this change - opens in new window or tab .
Detailed seller ratings
For additional insight into a seller's performance, buyers can also view your detailed seller ratings. This is a breakdown of how you've been rated by your buyers in the following areas:
