Exchange Policy
- Exchange is only available at our retail stores, except outlet stores (Changi City Point and IMM outlets).
- Items must be in a resalable condition, unworn and with tags still attached.
- Exchange within 45 days from purchase date.
- You must show order confirmation email to Crocs staff at the time of exchange.
Full Answer
What is Crocs' return policy for damaged items?
If you feel an item purchased at Crocs.com was damaged during shipping, please contact Customer Service for an exchange or refund within 90 days of arrival.
How do I cancel my Crocs order?
Contact Customer Service at 1-866-306-3179 or by email . Orders cannot be changed once they have been placed. If applicable, please cancel your order within 30 minutes of submitting the order or return the items and place a new order. You may cancel an order within 30 minutes of submitting. Orders placed using Crocs Gift Cards cannot be cancelled .
How do I contact Crocs customer service?
Send us an email. Contact us by sending an email to customerservice@crocs.com. One of our Customer Service team members will get back in touch with you within 48 hours. Chat live for fast assistance.
How do I purchase a Crocs gift card?
Gift Card sales are available in the form of e-gift card by clicking here. Both physical and e-gift cards are redeemable on Crocs.com and in stores. All purchased products that are unworn and unwashed have a 45 day return window from the order date. For more information about Crocs Gift Cards, please see gift card terms .
Can I return my Crocs after wearing them?
RETURN POLICY Item(s) are available for return once they have shipped. A full refund, excluding shipping charges, will be issued on unworn and unwashed merchandise within 45 business days to the original form of payment. Items that are beyond 45 days from that date will no longer be available for return.
Can I exchange my Crocs in store?
Products created for collaborations or special events cannot be returned online or in-store unless they're defective or flawed. Our returns take up to 10-14 business days to process after we receive the package.
Where do I send my return to Crocs?
1. Package your return with the packing slip inside and the return label outside. 2. Ship package within 14 days* from any post office, FedEx, or UPS location.
How do I cancel Crocs return?
Registered Users: login to view you order receipt. Click the "cancel this order" link in the yellow box in the right column. If you do not see the cancel button your cancel window has expired. Please wait to receive your package and then follow the return instructions.
Do Crocs run big or small?
If as a slip-on, I'd round Down - That's because Crocs do appear to run a tad bit large, and you could probably get a perfect slip-on fit. If you want to wear these as clogs with strap down, then you should round UP. I'm wearing my 9s as slip-ons with strap up and as a true size 9, they fit great this way.
Are Crocs supposed to be loose?
They should conform to fit your foot securely with minimal or no slipping as you walk. Your heel should rest securely and the shoe shouldn't ride up and down. Sides, top and arch area of the shoe should comfortably hug your feet. Wiggle room at the front of the shoe – your toes shouldn't touch the front.
Can I return Crocs to different size?
Items must be in a resalable condition, unworn and with tags still attached. Exchange within 45 days from purchase date. You must show order confirmation email to Crocs staff at the time of exchange. Clearance and online exclusive items cannot be exchanged.
How do you fix shrunken Crocs?
The most effective way to do this is to place your shrunken Crocs in a pot of boiling water (for less than 1 minute). Then, take them out, and immediately (as soon as you can bear the temperature of them outside of the water!) wear them for awhile. This should make the Crocs come back to life and re-mold to your feet.
How can you tell fake Crocs?
You can spot fake Crocs if they are missing any of authentic Crocs' distinctive features, such as a tag with a barcode unique to the shoe model, genuine logos in specific places on the shoes, particular information on the outsoles, and the characteristic light, flexible, foam-like material.
How can I make my Crocs bigger?
Just stick a sock in the heel, put on the croc, and blow heated air into the front of it until you feel more comfortable. If you're looking to stretch them out, just put them in the freezer overnight—they'll expand! Do Crocs run small? Yes, Crocs run small.
How long do Crocs last?
Crocs typically last between 3 and 5 years with everyday wear. With proper care and less frequent wear Crocs can last for up to 10 years. If used exclusively for indoor wear they can last even longer than this.
Where are Crocs made?
Real Crocs products are designed, stored, and manufactured in China, Herzegovina, Bosnia, Romania, Argentina, Indonesia, and Vietnam, with India set to be the next manufacturing hub for Crocs.
How do I claim my warranty from Crocs?
All of Crocs sold on our website are covered under a warranty of 90 days from the date of delivery. For any claims, please contact our friendly Customer Service Team on 022-68353126 (10:00 AM to 6:00 PM) from Monday to Saturday and one of our representatives will be happy to assist you.
How can I make my Crocs bigger?
Just stick a sock in the heel, put on the croc, and blow heated air into the front of it until you feel more comfortable. If you're looking to stretch them out, just put them in the freezer overnight—they'll expand! Do Crocs run small? Yes, Crocs run small.
How long do Crocs last?
Crocs typically last between 3 and 5 years with everyday wear. With proper care and less frequent wear Crocs can last for up to 10 years. If used exclusively for indoor wear they can last even longer than this.
How can I shrink my Crocs?
0:247:18HOW TO SHRINK CROCS - YouTubeYouTubeStart of suggested clipEnd of suggested clipWater. And i typically just flip. And um turn them in like three to five minutes. And yeah so i justMoreWater. And i typically just flip. And um turn them in like three to five minutes. And yeah so i just let them sit and turn them flip it over for three to five minutes i try them on.
Order Information and Tracking
Visit Crocs.com and select ”Sign In” from the top navigation bar. Sign In .
Canceling or Changing an Order
Orders cannot be changed once they have been placed. If applicable, please cancel your order within 30 minutes of submitting the order or return the items and place a new order.
Returns
Item (s) are available for return once they have shipped. A full refund, excluding shipping charges, will be issued on unworn and unwashed merchandise within 45 business days to the original form of payment. Items that are beyond 45 days from that date will no longer be available for return.
Shipping Damage
If you feel an item purchased at Crocs.com was damaged during shipping, please contact Customer Service for an exchange or refund within 90 days of arrival.
Unable to Locate Shipment
If the shipment tracking status shows "Delivered" and you are unable to locate the shipment we apologize for the inconvenience, but Crocs is not responsible for the shipment becoming lost or stolen.
Gift Exchange
If you received Crocs as a gift, we'd be happy to exchange it if the product is unworn and doesn't quite work for you.
Reporting Counterfeit or Fake Products
If you are unsure if a product you have seen or purchased is counterfeit, please contact us . Please have a picture of the product in question available. You can also visit www.crocs.com for pictures of our products
Are All Crocs Products Eligible for a Refund or an Exchange?
According to the Crocs return policy, you can’t return goods that fall into these categories:
How To Return Crocs Products
Take the unwanted products to a Crocs shop and talk to the authorized staff member or the store manager. They should take the item and start the procedure.
Why Sending a Return Request via DoNotPay Benefits You?
DoNotPay ensures you don’t spend a single moment in vain when filing a refund or an exchange request. Saving money is an additional perk.
Can DoNotPay Help You Return Products to Other Sellers?
Use DoNotPay to file a refund or exchange request to any merchant. You can explore the return policies of some popular vendors in the following table:
