Can I return my Ember Mug?
For any purchase made directly through Ember.com, we offer a 30-day money back guarantee (“Return Policy”). If you are unsatisfied from Ember.com, you have 30 days from the date of purchase to request a full refund. You may return any Ember product purchased on Ember.com (“Product”) in accordance with the terms below.
What is the difference between Ember Mug 1 and 2?
The new mugs all have a longer battery life than previous versions, so the Travel Mug2 will keep beverages hot for 3 hours, the 10 oz Ember Mug2 lasts 1.5 hours, and the 14 oz. Ember Mug2 goes for 80 minutes. However, if you keep the mugs on the charging coasters, you can keep them at full power all day.
Can you leave Ember plugged in?
Is the Ember Safe to Charge Overnight? The Ember is 100% safe to keep on the charger when you are not using it. When the battery is fully charged the charging is shut off automatically so no battery damage will occur.
Can Ember be washed?
For best results, we recommend using a wooden or silicone spoon to stir as a metal spoon can damage the Ember's coating. *Hand wash only. Do not use the dishwasher to clean your Ember Cup, Ember Mug, or Ember Mug².
What is the lifespan of an Ember Mug?
between 80 and 90 minutesThe Ember mug's battery lasts between 80 and 90 minutes, depending on the mug size. While you might expect the larger mug to keep your coffee hot for longer, the opposite is true.
Can you use MCT oil in Ember Mug?
Can I use MCT oils in the Ember Travel Mug? This product is not designed to be used with MCT oils. MCT oils can sometimes be found in drink or food additives. MCT oils react with plastic materials and can degrade them, including the food-grade plastic used in the Ember Travel Mug² lid.
Is Ember owned by Apple?
A year after launching in Starbucks, Ember subsequently landed a retail partnership with Apple, which expanded Ember's physical retail footprint to 27 countries. But in order to convince the hardware giant to partner with Ember, the mug company had beef up its technology and media offerings.
Will Ember heat up cold coffee?
No, the heating element is not well designed to heat up cold coffee. It is better designed to keep coffee at a specified temperature when it's poured in hot. Sorry, there was a problem. Please try again later.
Can you overcharge your Ember Mug?
The Ember Mug and Ember Mug² are both 100% safe to keep on the charger when not in use. When the battery is fully charged, the charging is shut off automatically, so no battery damage will occur.
Can I put stickers on my Ember Mug?
5:1414:15Ember Coffee Mug Review: Things you need to know. - YouTubeYouTubeStart of suggested clipEnd of suggested clipThis saucer actually comes with a sticker in it from ember that says dry it well. Water can causeMoreThis saucer actually comes with a sticker in it from ember that says dry it well. Water can cause damage to the coaster. So dry your mug before placing it there.
Can you microwave Ember mugs?
The Ember Mug is an electronic device, which should never go in a microwave. As with all electronics and metals, it may result in a fire when heated up in the microwave. Doing so will result in permanent damage to your Ember Mug or Ember Mug².
Can you use metal spoon in Ember Mug?
I bought these to use with my Ember smart coffee mug. It's recommended that you avoid traditional metal spoons as they tend to damage the mug's coating.
What size Ember Mug should I get?
I received a 10oz mug and while the mug does feel large, its heating base does make it appear to hold more than the 10oz. If you're a BIG morning coffee drinker, thenI definitely suggest going for the 14oz option. I quite like the size of the 10oz for my morning pour-over, but I think the 14oz is best for most people.
Is the Ember Mug worth the money?
The mug does keep her coffee hot for longer than some other travel mugs but not scolding hot enough for her (she's a succubus after all). It keeps it at 145ish for up to about 30 minutes on battery. It does help to buy an extra charger coaster for work and home which keeps it charged (and heating).
Is the ember Cup worth it?
The Ember Cup: The Verdict Initial reviews of the original Ember Mug often took on the thesis of "It's so expensive, but it turns out it's really useful and great." The Cup takes all that's good about Ember's technology and — in bringing it to a more approachable price — turns it into a tchotchke.
Do ember mugs really work?
I've found the battery life to be fairly good, lasting a few hours when the mug is off its charging base. It definitely buys me enough time to finish my drink, and lasts long enough that I can bring it with me to meetings, and it'll stay hot until I'm back at my desk to charge it.
How long does it take to get a refund from Ember?
For any purchase made directly through Ember.com, we offer a 30-day money back guarantee (“Return Policy”). If you are unsatisfied from Ember.com, you have 30 days from the date of purchase to request a full refund. You may return any Ember product purchased on Ember.com (“Product”) in accordance with the terms below. If you have a Product over 30 days and are experiencing issues with the Product, we offer a Warranty, as defined below.
How to cancel an ember sale?
Visit us at ember.com/help to inform us of your decision to cancel the sale. Alternatively, you may inform us of your decision to cancel this sale by a clear statement via email to support@ember.com, or by sending a letter to our corporate address.
How long does the Ember cancellation period last?
The cancellation period will expire 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the Ember product you purchased.
How long do you have to return a sale to a company?
If you have received the goods in connection with the sale, you shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this sale to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods, unless we otherwise notify you in writing at the time of cancellation. You are liable only for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Can you withhold reimbursement?
We will make the reimbursement using the same means of payment as you used for the initial transaction; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earliest.
Can you deduct loss in value of goods supplied?
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
Can you return an item to Ember?
You must return the Product to Ember to receive a refund. Returned Product (s) must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.
How long does it take to get a refund from Ember?
For any purchase made directly through Ember.com, we offer a 30-day money back guarantee (“Return Policy”). If you are unsatisfied from Ember.com, you have 30 days from the date of purchase to request a full refund. You may return any Ember product purchased on Ember.com (“Product”) in accordance with the terms below. If you have a Product over 30 days and are experiencing issues with the Product, we offer a Warranty, as defined below.
How long is the warranty on the Ember?
Important: by using your Ember product, you are agreeing to be bound by the terms of this Ember one-year limited warranty (the “Warranty”) as set out below.
What does "ember" mean in a product?
Products that are, or Ember reasonably believes to be, stolen. Software, even if packaged or sold with the Product or embedded in the Product. Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Ember.
What is the restocking fee for a product that is not included in the original purchase?
If you return Product to Ember without all parts and accessories originally included with your purchase, Ember retains the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product (s).
How long does it take to get a return authorization?
A return authorization must be requested within 30 days of your purchase date. To request a return authorization, please visit our returns page.
What is non-embedded product?
Non-Ember products, even if included or sold with a Product, including, without limitation, any counterfeit products
Does the Ember warranty apply to the original purchaser?
This Warranty applies only to the original purchaser of the Product that was purchased from an authorized reseller or authorized sales channel and manufactured by or for Ember and has an authorized “Ember” trademark, trade name, or logo affixed to it. The Warranty does not apply to any:
