If you are not satisfied with your purchase, please take the following steps:
- - Contact us via email (support@orders-ergotron.com) within 30 days of delivery to return your item (s) (“Return Period”). ...
- - For a full refund, the product needs to be in resalable condition. ...
- - Any shipping fees paid by you, including expedited services or services to the non-contiguous U.S., are non-refundable.
Full Answer
What is ergomotion’s return policy?
Ergomotion’s return policy allows for products purchased directly from Ergomotion to be returned by the original purchaser during the initial thirty (30) day period following the date of purchase. The refund will be the purchase price actually paid by the purchaser less a ten percent (10%) restocking fee per each item returned.
How do I contact Ergotron customer care?
Ways to Contact Ergotron Customer Care is available Monday through Friday, 8am to 6pm CT Technical assistance, referral to sales or product returns Call 800-888-8458 or 651-681-7600
Are Ergotron products compliant with the law and regulations?
Ergotron is committed to compliance with all applicable laws and regulations that concern human health and environmental risk. Read more about Ergotron’s Environmental compliance. Why is there no CE Marking on Ergotron products?
Where is Ergotron located?
Sign up to receive Ergotron communications through Elite Circle. “ I could not be happier. I did not think this kind of service existed anymore … ” ~ David K, customer Ergotron is headquartered in the USA with subsidiaries in Europe and representation in countries worldwide.
Buying Direct from Ergotron.com
If you still cannot locate your ID, contact Customer Care at customerservice@ergotron.com to look it up with your first and last name.
Product Information
Warranty information specific to a given SKU is included on each Product Details page (check under Tech Specs). You can also visit our Warranty Policy page for details.
Buying Options
Contact Ergotron or, if in the USA or Canada, try our Representative Locator Tool.
Standards and Compliance
Durable and adaptable product design translates to long-term use (not disposal) of our products. Furthermore, when you invest in an Ergotron mounting solution, you are getting a product that complies with all international environmental regulations related to its design, manufacture and packaging.
Where is Ergotron located?
Ergotron is headquartered in the USA with subsidiaries in Europe and representation in countries worldwide. To find your nearest representative, select your country or region from the box below. Country/Region.
Where is Ergotron's headquarters?
Call 844-379-4545. Or e-mail custom@ergotron.com. To visit our world headquarters or send a letter. 1181 Trapp Road. Saint Paul, MN 55121. United States. To expedite support, have your serial number ready, which is found on the product’s ID label.
Return Policy
ErgoDirect understands that in some circumstances, our customers will need to return items ordered. ErgoDirect reserves the right to determine the eligibility of each return. However, the following conditions must always be met:
Exchanges
ErgoDirect cannot issue a straight exchange. Please follow the return guidelines for the product you wish to return, then make a new order for the desired product.
Warranty Policy
Please note that detailed warranty information is available on individual product pages.
