What is the return policy for Urban Outfitters?
Return to a UO Store Returns Within 30 Days of Delivery: The original method of payment will be refunded in full. Returns After 30 Days of Delivery or a Gift Return: A merchandise credit will be issued for the price paid.
Can you return opened items to Urban Outfitters?
Urban Outfitters accepts returns or exchanges of all products that either arrived defective or are in original, saleable condition (except for custom-made orders).
What is return and refund policy?
A return and refund policy is an agreement between customers and your business regarding returns and refunds. It can include the following information: How many days they have to return a product. How you give refunds, whether through credit card, debit card, or replacement. Who pays the shipping charges for returns.
How long is Urban Outfitters return policy?
30 daysYou have 30 days from the date of delivery to return your order. For faulty items that have been worn/used or for returns outside our Returns Policy, please email us for further assistance. These may be accepted at the discretion of Urban Outfitters. If your goods are faulty, you can get a refund.
Can I return Urban without tag?
You need to have the original receipt of the item to return it. If it is merchandise, it should have the original tag attached to it. 4. If you don't have the original receipt of the merchandise, then it will be exchanged for in-store merchandise of the same value on the same day itself.
What items are non returnable?
Non-Returnable ItemsPerfumes and Fragrances.Skin Care Products.Makeup and Nail Care Products.Personal Grooming Products.Aromatherapy and Massage Products.Vitamins and Supplements.Medical Supplies and Equipment.Dental Care Products.More items...
What is 30 day return policy?
For example, the 30 days could mean that you have to exchange the purchase within 30 days of purchasing the items. It could also mean that you have 30 days to use a promotion or discount within the store.
Can you return a product if you don't like it?
What if I don't have the receipt? If you can't get hold of the receipt and you're taking an item back simply because you don't like it, the retailer is under no legal obligation to give you a refund – but the retailer may offer you an exchange or a credit note.
Can you return sale items?
The law, as contained in the Consumer Protection from Unfair Trading Regulations, simply says that if a product is on sale or special offer, the retailer must show the original price and it must have been selling at that price for 'a meaningful period of time'.
Does Urban have a student discount?
Urban Outfitters has teamed up with UNiDAYS to provide an exclusive 10% off student discount. Simply register at UNiDAYS to verify your enrollment and you'll receive a promo code for 10% off your next purchase at Urban Outfitters.
Can you return ASOS clothes without tags?
In order to receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging and all tags and labels attached (e.g., shoes should be returned with the original shoe box).
Can you return an online order in store?
Fortunately, many retailers allow you to buy online and return in-store, although there are some caveats. Before venturing out to a store, read their return policy to see if you can return online orders in person and what kinds of requirements you'll have to meet.
What is your return policy?
Return any unused or defective merchandise at one of our Canada or US store locations or by mail. Returns made within 30 days of the order delivery date will be refunded to the original form of payment. Returns made after 30 days of the order delivery date will be refunded via an emailed e-merchandise credit.
How long will it take for my return or exchange to process?
Please allow 2-3 weeks from the time you mail your return for it to be processed. We will email you once it is processed.
Can I exchange my order?
Unfortunately, exchanges are not available. Items can only be returned for a refund. If you would like a replacement item, please place another order online.
I lost my packing list – what do I do?
If you've lost your packing slip and you are the original purchaser, log in to your UO account and click on Order Status. Click on the order you wish to return, print out the Order Summary page and include it with your return.
Do you offer price adjustments?
We're happy to issue a one-time price adjustment for an item from our website if it goes on sale within 14 days of your order shipment date. A refund for the price difference will be issued back to the original form of payment. If you used a gift card to make your purchase, a new gift card will be issued reflecting the difference.
What if my product is damaged or defective?
If you receive a damaged or defective item, please call us at (800) 282-2200 and we will help you exchange or return the item.
The Must-Know Facts About the Urban Outfitters Returns Policy
Urban Outfitters accepts returns or exchanges of all products that either arrived defective or are in original, saleable condition (except for custom-made orders).
How To Start the Return Process With Urban Outfitters
You can initiate the return process with the company using any of the following methods:
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Urban Outfitters Refund and Exchange Policies
Urban Outfitters products returned within 30 days of purchase are eligible for a full refund in the original method of payment. After that period, you can only exchange the product for store credit.
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How to return items to Urban Outfitters?
To return items by mail, you need to go through the following steps: Visit the Urban Outfitters website, go to the account section and sign in using your mail ID and password. Proceed to order history tab select the order you want to return or exchange and click View Details.
How long does it take to get a refund on a product?
If you’ve returned the product within the first 3 days of the purchase, you are entitled to get a full refund. However, if your return is made after 30 days of the order delivery date, it will be refunded via an emailed e-merchandise credit
Where is Urban Outfitters located?
Urban Outfitters is a lifestyle brand engaged in the sale of fashion apparel, footwear, beauty, and wellness products. The company is headquartered in Pennsylvania. How you ever encountered the need to return your product, but you didn’t know the return policy so couldn’t return the product.
Who is the CEO of Urban Outfitters?
Do you know that CEO of Urban Outfitters (Richard Hayne) has named one of the UO stores after his studies? Hayne studied anthropology in the college, so he named the store to Anthropologie.
When will I receive my order?
To track your order, click here and enter your order number and billing zip code. You will then be able to see all of your order and shipping info.
What is your return policy?
Return or exchange any unused or defective merchandise by mail or at one of our US or Canada store locations. Returns made within 30 days of the order delivery date will be issued a full refund to the original form of payment. Returns made after 30 days of the order delivery date will be refunded via an emailed e-merchandise credit.
Can I change my order?
We start working on your order as soon as we get it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed. However, there is a short window of time in which you can cancel your order. Visit our Cancellation Policy page for more info.
Why are some shipping options not available for my order?
Items such as nail polish, hairspray, oversized products or items that contain lithium can only be shipped via Standard Shipping. Additionally, some orders may not be eligible for Rush Shipping due to the fulfillment location of items in the order.
Why is my order shipping in multiple packages?
To get your items to you ASAP, we sometimes need to ship different items from different locations like our multiple distribution centers and retail stores.
Do you ship internationally?
Yes, we ship to over 100 countries! Please visit our International Shipping + Returns page for more info.
What payment methods do you accept?
UrbanOutfitters.com accepts the following forms of payment: Visa, MasterCard, American Express, Discover, JCB, China Union Pay, Diners Club, PayPal*, AfterPay, Apple Pay, Urban Outfitters Gift Cards and Urban Outfitters Store Merchandise Gift Cards.
Can I cancel all or part of my order?
After your order is placed, you have a short window of time to cancel your items. If you are unable to cancel, you can return or exchange it after you receive your order.
How do I cancel all or part of my order?
To cancel your order, visit your Order Details page. If we are able to cancel any items on your order, you will see a button that says Cancel Items. If you do not see the Cancel Items button, we are unable to cancel any part of your order before it ships.
Why can't I cancel any items in my order?
We start preparing orders to ship shortly after orders are placed. If you are unable to cancel any items, it means we are already working on getting it to you ASAP! You can return or exchange items after you receive them.
How do I cancel backordered items?
You can cancel any backordered items on your order as long as they have not started preparing to ship!