RETURN POLICY
- Valid only for Mattress Factory products purchased online through www.mattressfactory.in for standard sizes and thickness only.
- Your item must be unused and in the same condition that you received it with a guarantee card & any other tags attached to the product.
- Your item must be in the original packaging.
Full Answer
How does the Mattress Firm return policy work?
To initiate your return request to Mattress Firm through live chat:
- Visit the Mattress Firm homepage
- Click on the Chat With a Sleep Expert button located in the lower right corner
- Fill out the form that pops up
- Click on the Help With Existing Order button
- Select Start Chatting
- Explain the issue with your mattress to the customer support representative
- Arrange a mattress pickup
What is your return policy for mattresses?
The Types of Mattress Return Policies
- Full Refund Policy. The first type is the full refund policy, which means that if you change your mind about your mattress and decide to not keep it – even ...
- Partial Refund Policy. Second there is the partial refund policy, which means that you will get a percentage of your money back and not 100%.
- Exchanges. ...
How to return a mattress to Amazon successfully?
- Support for neutral spinal alignment
- Limited motion transfer
- Mattress firmness you find comfortable
- Relief for pressure points
- Heat transfer away from your body
- Premium materials for high durability
- Sufficient edge support
- Generous trial, warranty, and return policies
How to return a mattress?
To request a return from Mattress Firm:
- Visit your nearest Mattress Firm location
- Find a staff member and explain that you want a return
- Provide the required information and wait for them to process your request
- Arrange a pickup of your product
Can you return a mattress if you don't like it?
Most mattress-in-a-box companies have offered free, simple returns during a long “try it out” period. If you don't like the bed, you can return it and get your money back.
How long after you buy a mattress can you return it?
Most companies offer a 100-days money-back guarantee, which is good enough. But if it's less than 30 days, stay away from them. Editor's note: some companies—like Saatva—offer a full refund, but still make you pay for shipping the item back to them.
Is there a return policy on mattresses?
Yes, that's a full year to test the mattress and return it if it's not right for you. If you don't open your mattress, you can initiate a full return or a full exchange immediately. Once your mattress is opened, you'll need to wait 30 days after delivery before you can do either.
Can you return opened mattress?
If the mattress has been unopened the customers can return it for 30 to 100 days. However, if you have unpackaged your mattress you can still return them within 30 days of purchase.
Can you return a mattress within 30 days?
First, most brands won't accept returns during the first 30 days that you own the mattress. Known as the waiting period, these weeks ensure that you give the new bed a fair chance. Foams take time to reach their final feel, and the body's musculature can take a few weeks to adjust to a new sleeping surface.
What do you do if you don't like your mattress?
Depending on where you buy your bed, you'll have a couple of options:The company will send a truck to pick up your unwanted product. They'll either take it to a donation center or back to their warehouse. ... You may have to re-box your mattress and prepare it for shipment yourself. This task is often a two-person job.
What happens to all the mattresses that are returned?
Many companies that offer free mattress trials allow customers to donate the mattress if they're not satisfied with their purchase. In other situations, the mattress is thrown away or recycled. Alternatively, some companies might repackage and resell the mattress for a discounted price.
How do I return a foam mattress?
0:004:22How to Return or Move a King or Queen size Foam Mattress Part 1YouTubeStart of suggested clipEnd of suggested clipSo once you've got the mattress bagged. Up you want to make sure that you seal the end you can use aMoreSo once you've got the mattress bagged. Up you want to make sure that you seal the end you can use a tape gun. Like that with the plastic tape you but you want to seal up the end really good.
Can a store refuse to give a refund?
In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
Does a mattress soften over time?
Most mattresses take anywhere from 30 to 90 days to fully “break in." Your new mattress may be different from your old one, or it may seem stiff from its newness, and thus may seem uncomfortable for a little while. Like a new pair of shoes, the mattress materials haven't had time to soften and conform to your body.
What do dreams do with returned mattresses?
Details: Returns can be made after at least 30 days from delivery, and there are no fees. They will send a truck to deliver your mattress to a local charity. You will receive a full refund after you show them the donation receipt.
How do you tell if a mattress is new or refurbished?
3:236:41How To Tell If You're Buying New, Used Or Damaged MattressesYouTubeStart of suggested clipEnd of suggested clipThere should be a tag on the back if it's used saying used materials there are some manufacturersMoreThere should be a tag on the back if it's used saying used materials there are some manufacturers out there that specialize in making used mattresses they'll have used inner springs.
What is Amazon's return policy on mattresses?
Mattresses. You can request a return or refund for any reason within 100 days of receipt of shipment. We accept the return of mattresses that are unopened and in their original packaging. Unboxed, expanded, and full size mattresses are not returnable, but are eligible for a refund.
Does Costco return mattresses?
So, how does the Costco mattress return policy work? Short Answer: Costco allows customers to return mattresses at any point after purchase. It includes traditional mattresses, memory foam mattresses, Casper mattresses, and even air mattresses. In addition, Costco has a 100% satisfaction guarantee.
How do you return a memory foam mattress?
0:004:22How to Return or Move a King or Queen size Foam Mattress Part 1YouTubeStart of suggested clipEnd of suggested clipSo once you've got the mattress bagged. Up you want to make sure that you seal the end you can use aMoreSo once you've got the mattress bagged. Up you want to make sure that you seal the end you can use a tape gun. Like that with the plastic tape you but you want to seal up the end really good.
Where to find return policy on mattress?
All online mattress companies will list their return policies on their websites. It’ll usually be in the footer, labeled as “returns.” Alternatively, you can find the policy stated on the FAQ (frequently asked questions) page if you don’t see a dedicated page explaining how to return or exchange your bed.
Why Return Your Mattress?
A lot of beds feel firm when you first buy them. Perhaps too firm. According to user data, the number one reason for returning a mattress is that it feels too firm . Another top reason is that it feels too soft.
How to ship a mattress?
Depending on where you buy your bed, you’ll have a couple of options: 1 The company will send a truck to pick up your unwanted product. They’ll either take it to a donation center or back to their warehouse. This is the easiest solution, although it can sometimes be a headache to coordinate the delivery truck. 2 You may have to re-box your mattress and prepare it for shipment yourself. This task is often a two-person job.#N#Get More Info: How to Compress a Memory Foam Mattress – Step-by-step guide
What is the best mattress for a person who is moving around?
Memory foam mattresses get the highest ranks for comfort and customer satisfaction. They’re also fantastic at motion isolation, meaning that when one partner moves around or gets up, the other partner will remain undisturbed.
How long does it take to decide on a bed?
The amount of time you can take to decide whether the bed is right for you varies widely, depending on the company. Some may give you as little as a week, and others let you test it out for a year before committing.
How many people return mattresses?
About 12% of people decide to return their mattress, and it’s important to know that returning it is well within your rights. You don't want to suffer with a bed that you find intolerable or that you feel you’re settling for.
How long does it take to get a refund from a company?
On average, you’ll find that the average return policy is about 30 to 120 days.
How long can you keep a mattress at Costco?
But in practice the policy doesn’t work like that. If your mattress is older than 2 years it’s very likely Costco won’t take it back. One purchased within a year – a year and a half though will be fine, as long as it’s in good conditions.
What happens if you change your mind about a mattress?
The first type is the full refund policy, which means that if you change your mind about your mattress and decide to not keep it – even after sleeping on it for an extended period of time – then you will get 100% of your money back.
How heavy is a purple mattress?
The only downside is that Purple mattresses are notoriously heavy. They weigh over 200 pounds on average. If you have trouble moving furniture around this might not be a good option. The return process is very simple though, and you’ll get all your money back if the mattress just doesn’t work out for you.
What is partial refund policy?
Second there is the partial refund policy, which means that you will get a percentage of your money back and not 100%.
How long is a money back guarantee good for?
There is a caveat: make sure it lasts for long enough. Most companies offer a 100-days money-back guarantee, which is good enough. But if it’s less than 30 days, stay away from them.
What is the least generous return policy?
This is the least generous type of return policy as it only puts you in a position to buy something else from them, not get your money back.
Does Brentwood Home recycle mattresses?
And you’ll be doing a good deed too. Brentwood Home will gift the mattress to a local nonprofit, or recycle it. It won’t resell it.
How to return a mattress?
The process for returning a mattress is to first schedule a pickup with the company and they will send a truck to take the unwanted mattress. If you opted for an exchange, your new mattress will probably arrive at the same time.
How much does it cost to return a mattress?
Regardless of the free trial and full refunds, some companies ask for a transportation fee of $50-$100 for a mattress return.
How Soon Can I Return a Mattress if I Don’t Like It?
It’s usually between two weeks and a month.
How long do you have to sleep on a mattress before you can return it?
Some companies will ask you to sleep on a bed for a minimum of 2 weeks (sometimes a month) before being eligible to return it. A free trial period means that you’ll get a refund for the mattress, but you may need to pay return fees, like a restocking fee or return shipping.
How long is a mattress free trial?
Some mattress brands have a 90-night free trial and a minimum period of use of 30 days. This allows you a 60-day window period to return it before your trial ends.
When you initiate the mattress return process, do you have to wait for them to confirm your eligibility?
When you initiate the mattress return process, you may have to wait for them to confirm your eligibility before proceeding.
Where are mattresses donated?
Most companies examine returned mattresses and if mattresses get approved, they are donated to charities or local homeless shelters.
Why doesn't Mattress Factory take back mattresses?
The reason for this is that manufacturers do not take back the mattresses that were slept on because they were too hard or too soft. Manufacturers only warrant for defect. It is the dirty secret of the industry.
Who is responsible for warranty transportation?
Warranty transportation costs and inspection fees are the responsibility of the consumer. Some warranties are prorated. All warranties come from the manufacturer. The manufacturer makes the final decision on all warranty claims.
How long does it take for a credit card refund to show up on my account?
Refunds on any credit card purchases will be credited directly to your account. Allow 48 hours from the time of refund for the credit to show up in your account. Cash or check payments will be refunded in the form of a check sent to the address and name on your sales receipt.
Can you return a mattress after delivery?
Once the mattress has been delivered and is in the home overnight no returns will be allowed. We do not offer comfort exchanges under any circumstance. Manufacturers only warrant for defect and do not take back mattresses that are too hard or too soft. This is a sanitary issue and we will not re sell used bedding.
366 Night Comfort Guarantee
Rest assured you’ll sleep comfortably with your Factory Mattress purchase for up to 366 nights or we will gladly allow you to select another set of equal or greater value.
Low Price Guarantee
You can feel confident you’re getting the lowest possible price on your choice. That’s because we monitor specials and pricing from other stores so you don’t have to!
Express Delivery
Why wait to get your discount mattress when Factory Mattress will deliver it to you? We offer express on time delivery, exclusive red carpet delivery service and extensive background checks.
How long does it take to return a mattress firm?
If you’re not satisfied with your Mattress Firm product, you have a right to a one-time exchange within 120 days of purchase. The company won’t accept a return or exchange if you request it within 21 days of purchase because you need to allow the mattress to adjust to your body.
How to return a mattress to Mattress Firm?
To arrange your return with Mattress Firm by phone: Dial (877) 316-1269. Request a return. Provide personal information. Provide information about your Mattress Firm purchase. Arrange the date and time for product pickup.
How long does it take for a mattress firm to refund a payment?
Depending on how you paid for the item, Mattress firm takes: Up to seven days to refund payments made in cash, by check, or with a credit or debit card. Up to two months for financed payments.
What happens if you find the same mattress model but the price is lower than what you paid?
The company also has a low price guarantee, which means that, if you find the same mattress model whose price is lower than what you paid, you will get a refund that equals the price difference.
Is the California King mattress protector a special order?
Clearance merchandise. All special order sizes (for example, California King) Note that the California King isn’t a special size order in California, so it is eligible for returns in that state.
What is the original mattress factory?
At The Original Mattress Factory, we strive to simplify the mattress shopping experience. We not only offer a complete product line with support, comfort, durability and pricing options to suit your individual needs, but we also try to help you understand what you should look for when mattress shopping to find the best product and value. We think you will find our honesty, no hassle sales approach and organized showrooms a refreshing change.
How to shop for a mattress?
When shopping for a mattress, ask to see a cutaway model. Check for quality upholstery padding and heavy gauge coil springs. Understanding mattress construction allows you to compare, feature for feature, mainstream brand models with those models made at The Original Mattress Factory.
Why do you need a mattress protector?
Because mattresses that are stained or in an unsanitary condition void the manufacturer’s warranty, it is recommended that you use a protective covering such as a good quality, washable waterproof mattress protector or pad to keep your mattress fresh and free from stains and soiling.
Why do you need to use both sides of a mattress?
Using both sides of a mattress by periodically rotating and flipping your mattress will extend the life of your mattress set and can help minimize body impressions. On a single sided mattress, you are basically sleeping in the same spot every night, which will accelerate the wear and tear on the only sleeping surface.
What is the tolerance for box springs?
Please note that length and width dimensions for mattresses and box springs have a tolerance of ± 1 ½”.
What is a box spring?
A box spring provides support and acts as a shock absorber for your mattress. A wood platform or any other foundation that does not flex reduces the life and comfort of a mattress. Don’t try to save money by not replacing the box spring when purchasing the mattress.
Is a queen or king size mattress better?
When choosing a mattress, make comfort a priority – bigger is usually better. A healthy sleeper moves 40 to 60 times per night, so you need freedom of motion. If there is more than one person sleeping in the bed, you should purchase a Queen or King size mattress because they are wider and longer than the standard Full size.
