t-mobile return policy after 14 days

by Dr. Keanu Altenwerth IV Published 2 years ago Updated 1 year ago

Please take care of the following before placing an exchange request from T Mobile:

  • Products that you have bought can be exchanged within 14–20 days for refund or replacement.
  • To return your item in the store, keep your purchase receipt handy.
  • The re-stocking fee will be charged for some products.
  • The store manager can refuse your return if he/she doesn’t find your product good on quality terms.

T-Mobile will gladly assist you with your return. You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device.

Full Answer

How to cancel Tmobile?

To cancel your account, all you have to do is:

  • Log in to DoNotPay
  • Go to Find Hidden Money
  • Tell us which service you want canceled

Is T-Mobile prepaid better than MetroPCS?

Metro charges affordable rates for international plans, but T-Mobile provides far better coverage and service. T-Mobile is the better option for consumers who want a top-tier experience. They'll receive unlimited everything with no deprioritization. Also, extra perks like T-Mobile Tuesdays and a half-dozen other benefits are available.

Can I return my phone to a T-Mobile Store?

Return to a T-Mobile store You can return the device to a store only if you haven't started a return order yet. If you cancelled, ported out, or began a return with Customer Care, then your return has been started and you must complete it through the mail. Use the Store Locator to find a T-Mobile store near you.

Does T-Mobile have a trial period?

T-Mobile has rolled out a new free trial program in select cities that lets people try its network for 30 days with no hassles. With this offer, you don't have to depend on T-Mobile reviews from family and friends because you can test out the service for yourself to see if it's reliable in your area.


How many days do you have to return a phone at T-Mobile?

within 14 daysReturn your device at any T-Mobile store within 14 days. A restocking fee will be charged for the return. Bring proof of purchase such as an emailed or printed receipt. Bring the device, USB charging cable, and any accessories you'll need to return.

Can you refund something after 30 days?

If it's broken After 30 days, the retailer can give you a repair or fair replacement, but you're not entitled to a refund.

What is the restocking fee at T-Mobile?

You may also be required to pay a restocking fee based on the Full Retail Price (“FRP”) of the Device as follows: $70 for devices with a FRP of $600 or more; $40 for devices with a FRP between $300-$599; and $20 for devices with a FRP of less than $300. Prepaid services, e-coupons, and gift cards are non-refundable.

Can I return my iPhone after 14 days?

Standard Return Policy You have 14 calendar days to return an item from the date you received it. Only items that have been purchased directly from Apple, either online or at an Apple Retail Store, can be returned to Apple.

Does T-Mobile give refunds?

We refund deposits on final credit balances upon request unless otherwise required by law. Canceled accounts must wait a minimum of 30 days with no payment or charge activity before any credit balance can be refunded to allow time for final charges to be billed.

Am I entitled to a refund if I change my mind?

But if you simply change your mind about something you bought in a shop and decide you don't want to keep it, you do not have any rights under consumer law. Some shops offer to accept returns and give you an exchange or refund within a certain amount of time after the purchase.

How long do you have to return a purchase?

If a retailer does have a returns policy, then you'll usually have between 28-30 days to return an item and get a refund or exchange.

What is T-Mobile grace period?

You may voluntarily suspend your account twice a year for a maximum period of 90 consecutive days for each suspension. During a seasonal suspension, your account must remain current. You can suspend individual lines of an account, while other lines remain active.

Can you return a Mobile phone once opened?

Usually, you can return the device and cancel your contract within 14 days for a full refund, or 30 days if the device is faulty. Typically, this applies even if you've opened the package, as long as you haven't damaged the product.

Can you return an iPhone after opening it?

iPhone/iPad return policy If you are not fully satisfied with your iPhone/iPad purchase, you can return your undamaged iPhone/iPad to the Apple Online Store within 14 calendar days from the time you receive your iPhone(s)/iPad(s) for a refund. A 25% open box fee will be assessed on any opened unit (per unit).

Can I return my iPhone after 15 days?

Standard Return Policy For eligible iPhone, Mac, iPad, Apple Watch and third-party products, you have up to 15 calendar days from the time you receive your item(s) to initiate a return. Items ineligible for a return include: Opened memory. Opened software*

Can I exchange my iPhone for a different color?

Within 14 days days of purchase you can return it for a refund and then buy a different color. Good luck finding one. If you purchased the phone within the last 14 days you can simply return it and buy a new one; but you may have to wait for availability.

What is a restocking fee?

A restocking fee is a fee charged to a customer when merchandise is returned for a refund.

How do I get out of my T-Mobile contract?

Cancellation guidelinesOnline at (you'll need your account number – located at the top right corner of your bill)T-Mobile store.Mail (Address details are on the Pay your T-Mobile bill page)Call 1-877-453-1304.

Can a store refuse to give a refund?

In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.

How does a 30 day return policy work?

Calculate the 30-day period, if you have made the purchase in a month that has 30 days. Four months out of the year have 30 days. For example, if you make a purchase on April 13, the 30-day period will end on May 13.

What is the maximum time period in which you can return a product you had bought on an e commerce app *?

The Act provides that: The right to return any semi-durable or durable products purchased free of charge within 15 days of purchase if they are returned in their original condition, with no changes in shape or size, and in their original packaging.

Does 30 day return policy include shipping time?

The 30-Day Rule for Shipping Goods The 30 Day Rule requires that when a business advertises shipping its goods within a certain time frame, the business must have a reasonable basis for stating so. If you don't make a statement regarding shipping time, you must ship within 30 days--thus, the 30-Day Rule.

How long do you have to return a phone?

You have a 20-day return window to exchange or return any device and accessory or cancel service activation if you placed your order over the phone or online. To initiate and complete the process, you’ll have to:

How to return a phone that you bought online?

To get a return label and complete the process, follow these steps: Call 1-800-937-8997 and ask for a return label. Securely pack the phone to ensure it doesn’t get damaged during shipment.

What charges do you pay when cancelling a phone service?

Pay any service charges (if you’re canceling a service) such as roaming, long-distance calls, control charges, regulatory program fees, and taxes. Cover the FPR charges.

How to return only one phone?

If you’re returning only one phone, tablet, or wearable, all you have to do is securely pack the product and seal the box. Print the UPS shipping label and attach it to the outside of the return package. Customers using the original box to mail their return have to cover the existing labels and stickers.

Do you have to return a device with a promotional offer?

The device must be in its original packaging with all original contents, undamaged, with no alterations to its hardware or software, and in good working condition. All additional accessories or items you received as part of a promotional offer must also be returned with the device.

Does T Mobile cover shipping in the original box?

Alaska, Hawaii, and Pacific Island Returns. Instead of the ground shipping label used for mainland U.S. returns, you’ll have to print a second-day air label that a T-Mobile customer service representative will provide. For returns in the original box, make sure not to cover anything except the original shipping label.

How long does it take to get a refund from T Mobile?

T Mobile Return Policy offers you a refund through the original mode of payment. It may take up to 30 days, for you to receive the refund in your account.

How to get a return label from T Mobile?

To start the return and get your return label, you need to call T Mobile at 1-800-937-8997. To ensure that the return is properly processed, you need to securely pack returns to prevent damage during shipment. Further, attach the prepaid shipping label that T Mobile has emailed you to the outside of the box.

How are refunds issued?

How are refunds issued?#N#Customers will receive cash for cash and check purchases; cash refunds require an original purchase receipt of the product to be returned.#N#In case of credit/debit card, the refunds will be made into the appropriate card used for payment while making the purchase.

What happens if you can't verify your purchase?

If they are unable to verify your purchase, you will be given a merchandise credit of equal to the lowest priced item sold within the last 90 days or even exchange for the merchandise. Customers are required to present a valid government ID proof to make a return without purchase receipt.

How long does it take to return a SIM card?

However, if you made the purchase through online mode, you need to return the product within 20 days. Before returning the products just a keep few things in mind: If some accessories came with the package, you need to return them too (sim cards are an exception).

What is T Mobile?

T Mobile is the brand name of German telecommunications company Deutsche Telecommunications AG. If you are not satisfied with the purchase, T Mobile Return Policy gives you the full freedom to return any of its purchases to its stores or through the mail, without any issue.

Can you redeem gift cards at Academy?

Customers can’t redeem gift cards unless mentioned by the state law and Academy can’t replace any lost, stolen or altered gift cards. In various states, gift cards with a balance less than a certain amount are redeemable for cash – customers can look at their state law for more information.

T Mobile Return Policy

If you are not happy with your T-mobile purchase or it does not perform as you expect, you can return your purchased device or accessory within 14 days of the purchase or lease date of the original device. You must include the original receipt in its package with all contents.

T-Mobile Return Regarding Online Purchases

You can return your device or accessory within 14 calendar days from the shipping day. But make sure that your return must with all original contents, in its original package and the device must be undamaged and in good working condition.

Can I Exchange My Phone at T-Mobile?

T-mobile exchange policy allows you to exchange any kind of product within 14 days of the purchase. The item that you wish to exchange must be in its original package with a purchase receipt, with all contents, undamaged and in good working condition. You have to pay a restocking fee for your exchange based on the full retail price of the product.

Does T-Mobile Provide Refund?

The requirement for a refund and the time frame you can expect will vary based on the refund method.

How long does it take to get a refund from a prepaid card?

If approved, your refund will typically be deposited within three business days from approval date. Prepaid card. Refund can only be mailed to the account holder. If approved, your refund will typically arrive within 10 business days by USPS ground mail from approval date.

How long does it take to get a refund from a bank?

Refund can only be requested by the account holder. Accounts used for the first time will have the payment held for 14 business days before approval. If approved, your refund will typically be deposited within three business days from approval date. Credit/Debit card.

How long do you have to wait to cancel a credit card?

Canceled accounts must wait a minimum of 30 days with no payment or charge activity before any credit balance can be refunded to allow time for final charges to be billed. You can request any remaining deposit credit balance to be refunded to the original payment method or prepaid card.

How long does it take to return a device?

Return a device or accessory within 14 days of the purchase date of the original device. Return the device with your receipt, in its package, with all contents undamaged and in good working condition, with no material alterations to the device’s hardware or software. Returns must be made at the store where the device was purchased.

Is a device upgrade refundable?

Return policy is for new device activations only. Device upgrades are non-refundable and non-returnable, but may be covered by a limited manufacturer's warranty, if applicable. There are no returns, refunds, or credits for any other item not listed above.

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