Additionally:
- Items must be purchased from tryfi.com
- Return shipping is arranged for, and paid by the customer
- Shipping fees are not eligible for a refund under our 30-Day Trial Period.
- You must submit a request through our request form, to obtain an RMA number. ...
Full Answer
Can you return a Fi collar?
All Fi Collars come with a one year limited warranty, provided the product and accessories are used in accordance with Fi's technical specifications. All returns must be made in original packaging and include all accessories and documentation.
Do Fi collars have a warranty?
Limited Product Warranty for New Fi Collars. We provide a limited one-year product warranty, from the initial purchase date, (the “Warranty Period”) for Fi collars that meet our warranty conditions, as further described below (the “Fi Warranty”).
How do I cancel my Fi dog collar?
Deactivating a Fi collarEnsure you can login to the Fi app. Only owners can deactivate a Fi Collar.Open the Fi app.Tap your pup's profile on bottom right hand corner.Tap the three stacked lines on the top right.Tap Collars.Tap the collar you need to deactivate.Tap Deactivate.Confirm deactivation, by tapping Yes.More items...•
Is there a monthly fee for Fi dog collar?
The subscription costs $99/year, or $8.25/month, and gets your dog's collar added as a device to the LTE-M low power cellular network, which was specifically designed for such devices, and offers 20-30% more cellular coverage in the US than 3G networks.
How long do Fi collars last?
three monthsThe company claims one charge can keep Fi going for up to three months. The solution they came up with was connecting to a low-energy cellular network, called LTE-M, often used for industrial sensors, smart buildings, and water and gas metering.
Is whistle or Fi better?
The Verdict. With all this information at hand, we highly recommend Fi tracker for its affordability and multitudes of advanced features. Fi highly overpowers Whistle most especially in the accuracy of Fi's tracking ability. The Fi tracker is much more affordable with its subscription being not mandatory.
How do I transfer my Fi collar to a new owner?
Once the dog is in your “Select the dog you want to place” menu, tap on their name, and then “Transfer to an adopter”. Enter the adopter's email address. Enter the gift card code you have assigned to the adopter.
What does the Fi collar do without a subscription?
Without a subscription, the Fi collar will still function - but if your dog wanders outside the range of your smartphone, base or Wi-Fi (Series 2 customers only), we will not be able to locate your pup. We highly recommend purchasing a subscription if you're worried about your dog running off!
How do I cancel my Fi plan?
You can cancel your Google Fi service at any time. There are no termination fees....Close your Fi accountSign in to the Google Fi website or app.Go to “Account.”Select Manage plan.Select Leave Google Fi and follow the onscreen instructions.
Does Fi collar work without cell service?
The biggest weakness of Fi in our eye is that while the LTE-M network provides better coverage compared to other LTE/3G trackers, it still needs the cellular network to communicate. This means that the tracker will not work AT ALL if you do not have cell coverage or run out of mobile data.
Can Fi collars get wet?
The Fi collar has a waterproof rating of IP68 and it can be submerged into the water at 1.5m deep. It can last being submerged for up to 30 minutes without malfunctions. This is perfect for you and your dogs if you love being on an adventure near bodies of water and the wet season.
Is the Fi collar good?
The Bottom Line The second-generation Fi Smart Dog Collar builds upon its excellent predecessor, offering improved location tracking, faster escape alerts, and a new sleep-monitoring feature, all for a lower price. PCMag editors select and review products independently.
How do you exchange a Fi collar?
See: Replacing The Fi Collar Band....To do so:Order the correct sized band from the accessory shop, this will ensure your pup is outfitted as quickly as possible. See Sizing and Fit.Reach out to us via our Exchange Request form. ... Mail your exchange. ... Enjoy!
How do you reset a Fi collar base?
To reconfigure your Fi Base - AndroidOpen the Fi App.Tap your pup's profile on the bottom right hand corner.Tap the three stacked lines on the top right.Tap Bases.You'll see a red exclamation next to any base that is offline.Tap RECONFIGURE.More items...•
Does Fi collar work without cell service?
The biggest weakness of Fi in our eye is that while the LTE-M network provides better coverage compared to other LTE/3G trackers, it still needs the cellular network to communicate. This means that the tracker will not work AT ALL if you do not have cell coverage or run out of mobile data.
Is Fi waterproof?
The Fi itself is a solid, waterproof (IP68) tracker about the size of a match box, with a housing of brushed steel and black plastic, and a light bar between the two areas.
Track your dog anytime, anywhere
Harness the power of GPS and LTE-M Cellular network to remotely track your dog 24/7.
Keep your dog in the best shape of their life
Every dog is unique. Learn how many steps your dog needs and easily keep track of it every day.
Connect with a unique community of Fi dog owners
Discover other Fi dogs in your neighborhood. Connect your pup’s Instagram and browse and share pictures with the Fi family!
Designed for the outdoors
IP68 Waterproof Rating - the Fi was tested for 30min complete immersion at 1.5m deep in water as well as spray salt water resistance. So your dog can have a blast and you don’t worry about a thing.
Night walks just became a whole lot safer
Keep an eye on your dog at night using the Fi Collar LED on the collar. Just pick a color & control the light remotely from the Fi App.
Deactivating a Fi collar
Ensure you can login to the Fi app. Only owners can deactivate a Fi Collar.
Activating a replacement Fi collar
How to activate a Fi collar for a pup who previously had a Fi collar. To add a new pup to pack see: Adding multiple dogs to the Fi App
Multi-Pup Household
Activation instructions for multi pup households, where activation is only happening for select pups in your household.