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Can you return an opened Fitbit?
Fitbit.com 45 Day Satisfaction Guaranteed Return Policy If you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of shipment to request a full refund.
How do I return my Fitbit for a refund?
To qualify for a refund, all the following conditions must be met: A return authorization must be requested from our customer service team within 45 days of your purchase date. To request a return authorization, please contact Customer Service here. You must return the Product to Fitbit to receive a refund.
Does Fitbit Charge 3 have a guarantee?
Fitbit's one-year limited warranty If you're a very careful person that doesn't often accidentally damage your tech, this warranty will suffice, as it allows for a free replacement or repair if your Charge 3 is found to be defective through no fault of your own within the yearlong warranty period.
How long is the warranty on a Fitbit Charge 3?
12 monthsThe Fitbit Charge 3 is a relatively inexpensive product and one that's covered for 12 months by a limited warranty that covers hardware defects. If your Fitbit is faulty, you're likely to discover this within this period of time.
Where can I return my Fitbit?
If you purchased your Fitbit device or accessory elsewhere, contact the retailer to find out the return policy. Customers in the United States can initiate a return with our return tool. Customers in other countries should contact Customer Support for help.
How can I replace my Fitbit for free?
Once you submit a warranty claim, Fitbit will either repair or replace your device.Repair the Product at no charge, using new or refurbished replacement parts.Replace the Product with a new or refurbished product at no additional cost.
What does the Fitbit warranty cover?
Fitbit offers a limited product warranty. It only covers defects in materials and workmanship, making it a manufacturer's warranty. The warranty includes the device and wristband.
How do I get my Fitbit fixed?
If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support (opens in new tab) via Twitter, email, phone call, or live chat. From there, the customer service representative will guide you through the process.
Is there a recall on Fitbit?
Fitbit is recalling about 1.7 million Ionic smartwatches worldwide because the lithium-ion battery in the device can overheat, posing a burn hazard to consumers. The Consumer Product Safety Commission reports that 115 devices have malfunctioned in the U.S. with 59 more failures internationally.
Will Fitbit replace a replacement?
Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. To obtain warranty service, you must have a return authorization.
Why has my Fitbit stopped working?
Reboot Device. If your tracker is unresponsive: Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
How long will Fitbit refund take?
3-6 weeksUser FAQs. How do I get my refund? To apply for your refund, visit our refund registration page to begin the refund process. After you complete the registration process, you'll get your refund in 3-6 weeks.
What do I put in my Fitbit return?
The return authorization number must be included along with your returned Product. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit.
How long did Fitbit refund take?
You will get a USD $299 refund You need to register and, once your account is verified, will receive payment via your choice of Mastercard Debit Card or Paypal. One further wrinkle is that non-US customers are at the mercy of local exchange rates. The refund will take three to six weeks to arrive.
Can I return Fitbit to Argos?
If you've checked the Product Support Site, but do need to return an item within it's warranty, you can take it to any Argos store or Argos store within a Sainsbury's supermarket, including orders which were home delivered (unless it's a large item).
How long do you have to return Fitbit?
If you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of purchase to request a full refund. You may return any Product (as defined below) purchased on Fitbit.com in accordance with the terms below, excluding subscription purchases such as Fitstar and Fitbit Premium.
How long is the Fitbit warranty?
Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in ...
Does Fitbit warranty apply to scratches?
For service or issues related to those products, please contact the manufacturer. This warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents.
Is Fitbit a non-refundable purchase?
Fitstar purchases are final and non-refundable. See the Fitstar Terms of Use for more details. Fitbit Premium purchases are subject to the terms specific to Fitbit Premium. See those terms for more details.
Is shipping and handling charge refundable?
Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product (s) while in transit back to Fitbit. If you return Product to Fitbit (a) without a return authorization ...
Can Fitbit be lost during warranty?
It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. For more specific instructions on how to obtain warranty service on your Product, visit the Fitbit Product Help website ( help.fitbit.com ).
How long is the warranty on Fitbit?
Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product (s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "New Product Warranty Period").
How long is a replacement warranty?
Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law.
Does Fitbit have a warranty on refurbished devices?
LIMITED PRODUCT WARRANTY FOR REFURBISHED PRODUCTS. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are certified refurbished by or on behalf of Fitbit (the "Refurbished Product (s)") shall be free from defects in materials and workmanship under normal use for a period of ninety (90) ...
Does Fitbit have warranty?
Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services.
Do you have to deliver Fitbit to the address?
You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service.
Is Fitbit responsible for lost data?
It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss.
Is shipping and handling charge applicable to Fitbit?
Shipping and handling charges may apply except where prohibited by applicable law. These Limited Product Warranties are valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. ...
What Are the Terms of the Fitbit Return Policy?
If you are unsatisfied with your Fitbit in any way, you are eligible for a full refund under the following three conditions:
Where Do You Find Your Return Authorization Number?
You will receive a return authorization number after you initiate the process. The procedure for acquiring one depends on your location:
How To Return Your Fitbit
As an individual brand, Fitbit does not operate any retail locations, which means you cannot return your Fitbit in person. Fitbit offers a number of options for opening a return order, and in every case, you must ship it back to the company. Here’s how to do so:
Do You Need a Receipt?
No—purchases made directly from Fitbit are tracked using an order confirmation number and your ZIP code. You don’t have to provide any additional proof of purchase.
Does Fitbit Offer Full Refunds?
Yes—if you meet the conditions of the Fitbit return policy, you will be eligible for a full refund on your purchase.
Does Fitbit Offer an Extended Holiday Return Policy?
Yes—purchases made in November or December may be returned by January 31 of the following year or within 45 days from the date of purchase (whichever period is longer).
Are There Exceptions to the Fitbit Return Policy?
Not all fees or conditions are eligible for a refund under the Fitbit return policy. Review the following terms to ensure you qualify:
What Is Fitbit Return Policy?
The terms of Fitbit’s return policy are as follows (please note this only applies to purchases made directly from the company via their online store).
How To Return Fitbit Products
If you’re trying to return your Fitbit and you meet all of the aforementioned requirements outlined in their policy, here’s how to go about initiating your return.
How Strict Is The Fitbit Return Policy?
Given that you can return your unwanted Fitbit for any reason we have decided that the return policy is not very strict at all. They seem to be very understanding and give you a generous 45 day window to return your purchased Fitbit for a refund.
Fitbit Exchange Policy
Fitbit does not currently offer exchanges on their products. If you purchased your Fitbit from a third party retailer, however, they may have a different exchange policy and you may be able to exchange your Fitbit for another item from their store.
Fitbit Refund Policy
As long as you meet the three requirements listed above you will be able to return your Fitbit for a full refund. Again, this is only for the Fitbit website itself. Refund policies for third party retailers may differ from Fitbit’s policy.
What Items Cannot Be Returned To Fitbit?
The only times you will not be able to return your item to Fitbit is if you are attempting to make a return outside of the 45 day window, are attempting to return an item without the original packaging, are attempting to return an item that has been damaged or is no longer in good condition, or are attempting to return an item without a return authorization code..
Does Fitbit Have Free Returns?
We were unable to discern whether returns are free when returning an item to Fitbit. Despite looking closely at their website we didn’t find an answer to this commonly asked question. We did, however, find that Fitbit is unable to reimburse you for shipping costs if you return an item for a refund,
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How to use Fitbit Pay?
To use Fitbit Pay, add at least 1 credit or debit card from a participating bank to the Wallet section of the Fitbit app. The Wallet is where you add and remove payment cards, set a default card for your tracker, edit a payment method, and review recent purchases.
Where to wear Charge 3?
Wear Charge 3 around your wrist. If you need to attach a different size band, or if you purchased another band, see the instructions in "Change the band" on page 14.
How does Charge 3 work?
Charge 3 tracks your heart rate throughout the day. Swipe up from the clock screen to see your real-time heart rate and heart-rate zone. For more information, see "See
How far away from your phone can you see your Charge 3?
Charge 3 can show call, text, calendar, and app notifications from your phone to keep you informed. Keep your tracker within 30 feet of your phone to receive notifications.
What is the Charge 3 made of?
The housing and buckle on Charge 3 are made of anodized aluminum. While anodized aluminum can contain traces of nickel, which can cause an allergic reaction in someone with nickel sensitivity, the amount of nickel in all Fitbit products meets the European Union's stringent Nickel Directive.
What to do if Fitbit weather doesn't show up?
If the weather for your current location doesn't appear, check that you turned on location services for the Fitbit app. If you change locations or don't see updated data for your current location, sync your tracker to see your new location and latest data in the Weather app.
Does the Charge 3 have NFC?
Some editions of Charge 3 include a built-in NFC chip, which lets you use your credit and debit cards on your tracker. To check if your Charge 3 supports Fitbit Pay, remove the bottom band and look for "Fitbit Pay" printed on the end of the tracker.
How long is the warranty on Fitbit?
Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product (s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "New Product Warranty Period").
Is Fitbit responsible for lost data?
It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss.
Do you have to deliver Fitbit to the address?
You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service.
Does Fitbit have a warranty?
Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services.
Does Fitbit warranty apply to scratches?
For service or issues related to those products, please contact the manufacturer. This Limited Product Warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished or modified by anyone who is not authorised by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents.
