Can I decline a refund on OfferUp?
If you decline the refund request, the buyer will have another 2 days to file a claim with us. Note: As the seller, you will not receive payment while a claim is in progress.
Are sellers protected on OfferUp?
Sellers on OfferUp are not only protected by our policies and partnerships, but also by our world-class fraud detection, automation, machine learning, and data models that make OfferUp the simplest, most trusted way to buy and sell. OfferUp teams are working full time to block and mitigate fraudulent behavior.
Are all sales final on OfferUp?
No, unless you specified a return policy or warranty, most sales are considered to be As Is and have no return privilege at all, let alone after 2 weeks. This said, the buyer may still be able to sue you for a refund if they can prove that you...
Can I get scammed on OfferUp?
Note: If someone says OfferUp facilitates non-shipping transactions and they need to validate the transaction or send an invoice, this could be a scam. These scammers try to use fake emails like offerup@safe-and-simple.com.
Can you sue someone on OfferUp?
Yes, anybody who can find a courthouse and pay a filing fee (or submit a proper pauper's affidavit) can file suit.
What happens when you report someone on OfferUp?
When you report someone in the app, you're reporting them to OfferUp. We might follow up with you if additional information is needed. If someone is bothering you, you can block them. You won't receive further messages from them and any current message threads you have with them will also disappear.
What is OfferUp buyer protection?
When paying and getting items shipped through OfferUp's system, you'll be covered by OfferUp's Buyer Protection program. By keeping your transaction inside OfferUp, and not using an external payment or shipping service, OfferUp can help protect you from fraud and theft.
What happens if someone sells you a broken item on OfferUp?
If an item you bought through OfferUp was damaged during shipping, contact OfferUp using the Contact us button at the end of this article. Please select Submit a buyer protection claim in the form to direct your claim appropriately. Your transaction ID will be required to look up details about your purchase.
How reliable is OfferUp?
OfferUp is legit because it forces its sellers to confirm their identity. It does this in a few different ways. One of the most important is with ID. A seller has to submit a photocopy of their ID to the site before they can start selling.
How do you tell if a seller is legit on OfferUp?
If you see the same item posted more than once or spot anything else that indicates that a listing or seller isn't on the up and up, contact OfferUp about it. This helps ensure that other buyers won't be a victim of a scam.
What to do if you get scammed on OfferUp?
How to file a claimWithin 2 days of receiving the item, first let the seller know if you didn't get what you expected. ... If they decline or do not answer after 2 business days of submitting the refund request, use the 'Get help from OfferUp button' located in your chat message (found in the refund confirmation message).More items...•
How does OfferUp work for sellers?
Selling locally Usually, a seller and buyer make a tentative agreement about the price before they meet. Then the buyer inspects the item in person, or has a person or professional help them check that the item is OK. If the buyer is satisfied with the item, they pay the seller directly.
What does payments verified mean on OfferUp?
Add a credit or debit card to your account. This will become your payment method. You'll also get the “Verified for payments” badge added to your profile. When a seller accepts your offer, the payment is authorized (but not yet charged) on your card. When you receive the item, you'll have 2 days to evaluate it.
How much percentage does OfferUp take?
Buyers will pay for shipping costs; sellers can list for free, but will pay OfferUp a 7.9 percent fee if the item is sold. OfferUp provides buyer and seller protections; you can read more details about the shipping rules here. The shipping feature does not affect local transactions, which do not include fees.
How to get refund on OfferUp?
Tap on the item to view the receipt. Tap Request a refund. Tap Get help from OfferUp. You will then be prompted to submit a purchase protection claim. First, choose a reason for your claim from the drop-down menu. Provide a description of your claim.
How long does OfferUp take to refund?
When purchasing an item from a Verified Shop , OfferUp customers have 30-day purchase protection, which means they have up to 30 days from the time the item arrives to request a refund. Using the app, buyers have the option to request a refund. Once a refund is requested, Verified Shops will need to accept the refund in order for it to be approved. If a refund is not accepted, the buyer can submit a claim to OfferUp Support for assistance.
What isn't covered by OfferUp?
What isn't covered: An item doesn't fit or the buyer doesn't like it. An item is prohibited by OfferUp. The purchase was made in cash or with an in-person cashless payment. The purchase was conducted through payment or shipping systems outside of OfferUp.
Can I file a claim on a shipped item?
As a buyer, you have the ability to file a claim for any shipped purchase. Make sure to request a refund before filing a claim, as this may be a faster solution to your issue. If you’re unable to request a refund from the seller successfully, you may file a claim. You will have to check to make sure whether you purchased your item ...
Does OfferUp give refunds?
OfferUp will provide return instructions on approval, and the buyer will need to return the item accordingly. If approved, OfferUp will issue a refund up to the original price (including shipping costs) of the item sent to the original form of payment.
My experience with a Scammer: not fun
I'm pretty new to Offerup, despite having an account for awhile but been using it lately to try to sell some things in the house as well as buy video games to add to my collection.
Questions on selling item
I just put my first item up for sale, it's a large piece of furniture that I am looking to have whomever the potential buyer will be pick up. However this is my first time doing this and I'm wondering what's the best way to do this safely as they will need to know my address and I'm sure there's a good deal of scammers out there.
Unblocking?
Any way to see the users/profiles who you've blocked? I'm still getting message notifications about an item but I can't see them because I blocked the guy
Okay but seriously, why make hundreds of posts if you're not going to answer offers!?
Is it just me, and the things I'm trying to buy? (Aquarium hobby stuff?)
Is this a scammer??
Am new to OfferUp does this look like a scam? They have no info on their profile and buys no sold no profile picture and it’s a new account
What a scammer!
I get a hit on my item, I set up a meeting place, I go there, and then they ignore my messages. I wait, still nothing. As soon as I leave and get halfway home they message me back. I go back, nothing. Is this amusing to them or what?
